Customer Service Technical Support
Resume:
EXPERIENCE
Answered customer inquiries regarding product features, pricing plans and orders.
Provided technical assistance to customers through online chat or telephone support.
Assisted customers in navigating website and troubleshooting issues with products or services.
Resolved customer complaints in a timely manner while maintaining a positive attitude.
Documented all customer interactions and inquiries in the ticketing system accurately and completely.
Maintained up-to-date knowledge of company's products, services, and policies. Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
Identified potential opportunities to improve customer experience by suggesting additional products or services.
OptumHealth -
Chat Support Representative
03-2021-06/2024
CONTACT
**********@*****.***
CRANDALL,TX
MISTY WILSON
EDUCATION
SKILLS
B.A
2007
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. LYNX
Technical Support Representative 07-2019/01-2021
Provided technical assistance to customers through phone, email and chat support. Troubleshot customer inquiries related to software and hardware issues. Resolved escalated customer service issues in a timely manner. Identified potential areas for improvement in existing products or services. Maintained detailed records of customer interactions and transactions. Created reports on customer complaints and feedback for management review. Ensured compliance with company policies and procedures regarding technical support operations.
Documented all activities related to technical support including processes, updates, changes made.
Assisted customers with various types of technical issues via email, live chat and telephone. Handled customer service issues by providing guidance or escalating for advanced support. McKesson -
Data Entry Clerk /Customer Service Representative
Ensured compliance with all relevant rules and regulations governing data entry activities. Utilized specialized software applications related to the job role. Collaborated with other departments to resolve issues regarding incorrect data entries. Organized files according to established procedures for easy retrieval later on. Answered customer inquiries and provided accurate information regarding products and services. Gathered customer feedback through surveys and used the data to improve customer service. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Performed administrative tasks such as filing paperwork, updating databases and generating reports. 08-2017/05-2019
Account updating
Report Preparation
Call Control
Customer Relationship Management
Technical Support
Data Entry
Customer Service
Payment Processing
Complaint resolution
Product Upselling
Professional phone voice
Documentation And Reporting
System Documentation
Building rapport
Verbal and written communication
Problem-solving skills
Contact this candidate