Team Member Customer Service

ROYENE NAMONDO NGALE

+1-825-***-**** ***********@*****.***

OBJECTIVE: To obtain employment as a housekeeper

PROFESSIONAL SUMMARY

• An experienced reliable company team member

• More than 3 years of working experience in both English and French Language

• Physically fit to stand long hours and ability to lift weights

• Ability to work under pressure in a fast-paced environment

• Capable of working independently and as a team.

• Works hard to consistently meet demanding daily targets and serve customers.

• Safety-oriented and knowledgeable with a strong background in physically demanding roles.

• Good interpersonal skills

• Great computer skills in MS Word, Excel, and Outlook

SKILLS

• Teamwork

• Housekeeping

• Cleaning and organizing abilities

• Customer Service

• Bathroom cleaning

• Vacuuming

WORK EXPERIENCE

St. MARY’S GENERAL HOSPITAL - KITCHENER - SEPTEMBER 2021 – JUNE 2024

Housekeeper

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

CHATEAU GLENGARRY – MONTREAL – MARCH 2021 – AUGUST 2021

Housekeeper

• Cleaned rooms and general areas

• Empty the bins

• Change linens and towels and replace toiletries;

• Cleaning and replacing bed and bath linens

• Vacuuming; Sweeping; Mopping;

BEST WESTERN HOTEL COPENHAGEN- DENMARK June 2013-Nov 2016

Housekeeper/ supervisor

• Vacuuming of rooms

• Keeping toilet sparkling clean

• Changing linens, towels and toiletries

• Making sure guest’s personal effects are intact

• Supervising new housekeepers and showing them the ropes

EDUCATION

High School Diploma

REFERENCE – On Request

LANGUAGE: English – Proficient / French - Good

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