Data Entry Technical Support
Resume:
Simia Palmer
Consumer Relations Specialist
South Elgin, IL 60177
***********@*****.***
Small Business Owner, Skilled Coordinator, Committed, Solution Oriented, Determined, Adaptive and Driven; just a few words to best describe me. I ALWAYS go the extra mile for my employers and coworkers, I’m a strong believer that Together we can make the Dream come ALIVE. Authorized to work in the US for any employer
Work Experience
Consumer Services Agent
Forth - Schaumburg, IL
October 2021 to Present
• Provide assistance to clients via email and or phone
• Maintain up-to-date knowledge of customer accounts
• Confirm payments, refunds, etc.
• Resolve ACH disputes
• Provide excellent technical support
Billing Account Manager
Travelliance - Schaumburg, IL
September 2018 to October 2021
• Data Entry, auditing of guests vouchers, and credit card balances
• Email correspondence between us, the airlines and hotels.
• Processing invoices to bill airlines for payment to hotels. Night Auditor Supervisor
Country Inns & Suites - Hoffman Estates, IL
June 2018 to February 2019
• Checking guests in and out, Running audits and balancing accounts
• Assuring lobby and desk area was clean and professional looking
• Tending to coffee and refreshments station throughout the night, also preparing breakfast for guests in the morning.
QA Analyst
Tribus Services - Carol Stream, IL
May 2018 to July 2018
• Auditing and monitoring Nicor Gas meter installers making sure that all work is completed safely and correctly.
• Making routes throughout different neighborhoods following the Field Logic and Sensus programs. Closing/Claim Settlement Specialist
Elgin Volkswagen-VWGOA - Elgin, IL
December 2016 to March 2018
• Closing case files through the Buyback agreement of GOA guidelines.
• Data Entry, self paced assignments, Billing, customer support/service, organizing/handling confidential information, photographing vehicles.
Education
Bachelor's in Hospitality Management
Youngstown State University - Youngstown, OH
August 2013 to December 2013
High School Diploma in General Studies
Streamwood High School - Streamwood, IL
August 2009 to May 2013
Skills
• Accounts Payable (2 years)
• Order fulfillment (2 years)
• QA (Less than 1 year)
• Account Management (3 years)
• Microsoft Excel (3 years)
• Microsoft Office (1 year)
• Microsoft Word (5 years)
• Adobe (2 years)
• Powerpoint (4 years)
• Google Docs (5 years)
• Oracle (1 year)
• Money Management (5 years)
• Customer Service Skills (5 years)
• Filing (6 years)
• Accounts Receivable (2 years)
• Data Entry (3 years)
• Accounting (2 years)
• Microsoft Excel (3 years)
• Auditing (2 years)
• Microsoft Outlook (1 year)
• Office Management (2 years)
• Communications (1 year)
• Account Reconciliation (2 years)
• Night Audit
• Supervising Experience (3 years)
• Typing (4 years)
• General Ledger Reconciliation
• General Ledger Accounting
• Financial Report Writing
• QuickBooks
• Microsoft Dynamics GP (3 years)
• Zendesk (2 years)
• Financial Statement Preparation
• Microsoft Powerpoint
• Technical Support
• Bank Reconciliation
Certifications and Licenses
Midwest Energy Association Badge
May 2018 to Present
Authorized to work safety and securely with all utility companies. ITIL Certification
October 2022 to Present
Knowledgeable of the fundamentals of Information Technology Additional Information
Career experiences in Account Management, Billing, and Customer Support. Exceptional Data Entry skills and supervising knowledge. Extensive interaction with consumers remotely as well as face to face.
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