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Customer Service Risk Management

Location:
Oil City, PA
Posted:
July 18, 2024

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Resume:

April Rowland

*** ******* ****

Oil City, PA ****1

814-***-****

*************@*****.***

OBJECTIVE

A management position where my experience in the Quality field can help achieve goals within the company.

SKILLS

- AGILE system

- CAPA

- Risk Management

- Process Improvement

- Internal Audit

- Document Control

- Procedure development/changes

- Customer Service

EDUCATION

1

Clarion University Of Pennsylvania

Associate Of Business in Business Administration

Minor in Office Management

CERTIFICATIONS

2009

Lead Internal Auditor

AS9100

2003

Lead Internal Auditor

ISO 9000:2008

2002

Six Sigma Yellow Belt

WORK HISTORY

March

2013 2018

November

A Wireless

Store manager

Train new employees, maintain customer accounts, find new accounts. Daily deposits, thousands of dinars of phone accountability.

Geometric Design & Technology, Inc

2011

2013

Quality Manager

ISO, IEC:17025, Quality System Control, Document Control/changes, CAPA, Risk Management/analysis, Calibration, Customer Communication, External Audits, NDA, Customer Service, Internal Audit Lead, Customer Audit Lead, Document creation.

ACHIEVEMENTS: Within my year and a half at GD&T, I successfully got 5 more systems certified on our ISO standard accreditation.

February

November

Liberty Electronics, Inc

1998

2011

Quality Analyst

CAPA, Lead Internal Auditor, Risk Management, Process Control, Document Control, Process Improvement, Customer Service

ACHIEVEMENTS: I brought the company from ISO 9000:2001 certification to ISO 9001 certification and most recently in 2011, I pioneered bringing the company to NADCAP certification (meaning writing over 300 new procedures and putting them all in place within 1 year).

REFERENCES

Lori Graham

Program Manager, Liberty Electronics, Inc

814-***-****

Ron Myers

Owner, Myers Custom Woodworks

814-***-****

Myrle Knickerbocker

Director Of Quality, Geometric Design & Technology

814-***-****

Julie O’Neil

Prototype Engineer, Liberty Electronics, Inc

814-***-****



Contact this candidate