Customer Service Risk Management
Resume:
April Rowland
Oil City, PA ****1
*************@*****.***
OBJECTIVE
A management position where my experience in the Quality field can help achieve goals within the company.
SKILLS
- AGILE system
- CAPA
- Risk Management
- Process Improvement
- Internal Audit
- Document Control
- Procedure development/changes
- Customer Service
EDUCATION
1
Clarion University Of Pennsylvania
Associate Of Business in Business Administration
Minor in Office Management
CERTIFICATIONS
2009
Lead Internal Auditor
AS9100
2003
Lead Internal Auditor
ISO 9000:2008
2002
Six Sigma Yellow Belt
WORK HISTORY
March
2013 2018
November
A Wireless
Store manager
Train new employees, maintain customer accounts, find new accounts. Daily deposits, thousands of dinars of phone accountability.
Geometric Design & Technology, Inc
2011
2013
Quality Manager
ISO, IEC:17025, Quality System Control, Document Control/changes, CAPA, Risk Management/analysis, Calibration, Customer Communication, External Audits, NDA, Customer Service, Internal Audit Lead, Customer Audit Lead, Document creation.
ACHIEVEMENTS: Within my year and a half at GD&T, I successfully got 5 more systems certified on our ISO standard accreditation.
February
November
Liberty Electronics, Inc
1998
2011
Quality Analyst
CAPA, Lead Internal Auditor, Risk Management, Process Control, Document Control, Process Improvement, Customer Service
ACHIEVEMENTS: I brought the company from ISO 9000:2001 certification to ISO 9001 certification and most recently in 2011, I pioneered bringing the company to NADCAP certification (meaning writing over 300 new procedures and putting them all in place within 1 year).
REFERENCES
Lori Graham
Program Manager, Liberty Electronics, Inc
Ron Myers
Owner, Myers Custom Woodworks
Myrle Knickerbocker
Director Of Quality, Geometric Design & Technology
Julie O’Neil
Prototype Engineer, Liberty Electronics, Inc
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