Customer Service Administrative Assistant
Resume:
Joseph Butler
Customer Service
Harker Heights, TX 76548
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event Staff/Security
Event support professionals LLC - Austin, TX
January 2016 to Present
• Accept an admission ticket, pass or acknowledge the appropriate admission badge or credential and allow only authorized guest entry.
• Set-up and breakdown of the entrance.
• Addressing seating concerns, courteous customer service, and knowing evacuation routes in case of an emergency.
Administrative Assistant
Bellah Therapies - Harker Heights, TX
November 2022 to May 2023
Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Assistant Manager
Home Expo Improvement - Georgetown, TX
February 2021 to May 2022
• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
Lyft
Lyft Corporate - Killeen, TX
February 2021 to November 2021
• Transport clients from one destination to another.
• Conduct vehicle maintenance checks regularly.
• Use navigation apps to determine the optimal route for each client.
• Interact with clients in a friendly and professional manner.
• Pick up and drop off clients in a punctual and reliable fashion.
• Maintain accurate monthly mileage records.
• Ensure vehicle is filled with gas and ready for use during your shift. Personal Assistant
Detailing Your Perfection - Harker Heights, TX
April 2017 to July 2020
• Performed data management and filling, arranged travel, visas and accommodations.
• Provide general assistance; screening phone calls, inquiries and request, handling them, Web design, Construct printer and fax machine, when appropriate.
• Organized and maintained logs and booked appointments. Customer Service Representative
Teleperformance - Killeen, TX
December 2013 to December 2016
• Supports Web-based products and services through email support, desktop support, and telephone support.
• Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction.
• Performed task on a PCAnywhere 8.0 for remote dial-in support, as well as the MKS UNIX command line simulator.
Education
Information Technology Specialist Certification in Information Technology Specialist
Google Information Technology Specialist Program - Killeen, TX February 2019 to Present
High School Diploma in Training & Certifications
Chilton High School
Skills
• Customer Service
• Call Center
• CSR
• Customer Care
• Cashier (3 years)
• Receptionist (3 years)
• Personal Assistant (2 years)
• Microsoft Office (10+ years)
• Personal Care
• Care Giver
• Scheduling
• Outlook
• Inventory
• IT support
• Desktop support
• LAN
• Software troubleshooting
• Technical support
• iOS
• Communication skills
• Microsoft Windows
• Network Support
• Help Desk
• Computer Networking
• Information Security
• Active Directory
• System Administration
• Animal restraint (3 years)
• Veterinary experience (3 years)
• Home health (3 years)
• Bagger (1 year)
• Healthcare (3 years)
Certifications and Licenses
Google Information Technology Support
November 2019 to Present
https://www.coursera.org/account/accomplishments/professional-cert/VZV8U9GXEJB6 Operating Systems and You: Becoming a Power User
November 2019 to Present
https://www.coursera.org/account/accomplishments/verify/V9HGJAS34NHQ IT Security: Defense against the digital dark arts November 2019 to Present
https://www.coursera.org/account/accomplishments/verify/UVKUCD5W4HWX System Administration and IT Infrastructure Services November 2019 to Present
https://www.coursera.org/account/accomplishments/verify/TGB7C4CZV765 The Bits and Bytes of Computer Networking
November 2019 to Present
https://www.coursera.org/account/accomplishments/verify/5D9E8FSAK8T9 Technical Support Fundamentals
November 2019 to Present
https://www.coursera.org/account/accomplishments/verify/CYUACMPDBGNH ServSafe Food Handler
November 2021 to November 2023
Driver's License
October 2018 to October 2022
TABC
June 2022 to June 2024
Food Handler Certification
Assessments
Basic computer skills — Proficient
December 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Completed
September 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Directorate Family Morale Welfare Recreation
April 2011 to January 2015
Serving as a certified, registered volunteer within the DFMWR Recreation Division Fitness Staff instructing patrons in areas of customer service excellence, teaching fitness activities classes, working with the Supervisor in race coordination, cardio blow-out activities and cycling events. Brief soldiers and family members at new comer’s orientations those are new to the military area. Explain and enforce safety rules and regulations governing sports, recreational activities and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants’ capabilities and limitations. Observe participants and inform them of corrective measures necessary for skill improvement. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertions levels in order to maximize benefits from exercise routines.
Killeen Animal Shelter
February 2017 to January 2018
Variety of tasks, including feeding, dispensing medications, exercising, and showing compassion and care for all our guests.
Google IT Support Program
March 2019 to November 2019
In this program, you’ll engage with a dynamic mix of hands-on labs and other interactive assessments, all developed by Googlers. This certificate program introduces you to troubleshooting and customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace. And, throughout the program, you’ll hear directly from Googlers whose own foundation in IT support served as a jumping off point for their careers.
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