Customer Service Medical Records
Resume:
S
Jennifer
Saunders
************@*****.**
m
Nevada, IA 50201
SUMMARY
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
SKILLS
Insurance Verification
IRIS
Detailed Oriented
Curial Conversation Course
EPIC system
Medical Terminology
HIPAA Compliance
Payment Collection
Referral Verification
Records Management
Patient Scheduling
Patient callbacks
Telephone Etiquette
Front Desk Operations
Co-payment collection
Appointment Scheduling
Documentation
Patient Registration
Medical Records Management
EXPERIENCE
Medical Receptionist
Nevada, IA
McFarland Clinic/ Nov 2002 to Current
Greeted and checked in patients, updating patient information in computer system. Answered phones promptly and directed calls appropriately. Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Ordered office supplies as needed to maintain inventory levels. Verified insurance coverage for appointments and collected co-payments as required. Maintained confidentiality of patient information according to HIPAA regulations. Processed referrals for specialist care when requested by physicians or patients. Took messages from patients and promptly relayed to appropriate staff. Processed patient payments and scanned identification and insurance cards. Delivered high-quality administrative and customer service to sustain patient and work flows.
EDUCATION AND TRAINING
Associate of Arts: Psychology
Southwestern Community College May 1993
Creston, IA
High School Diploma
Creston High School May 1991
Creston, IA
Psychology
Bueno Vista University
Creston, IA
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