Customer Service Representative
Resume:
ELAINE ABDUL-AZIZ
Sicklerville, NJ *****
*****************@*****.***
Efficient customer service professional with over 10 years of progressive experience bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and satisfaction.
● Project Support – Well-versed in creating project plans, including scope definition, schedule timeline, budget, workforce delegation, risk analysis, and program communications.
● Administrative Support – Support Executive Level Leaders with project coordination, meeting management, document management, and preparation.
● Data Management – Generated numerous financial reports to track and control excessive spending. Created a comprehensive filing system, enabling easy retrieval of over 3,500 files.. Work Experience
Customer Service Representative
FedEx Freight
September 2012 to Present
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Answered over 40 daily customer calls promptly to avoid hold wait times.
● Offering customer advice and guidance, paying attention to particular needs and wants.
● Improved operations efficiency while managing customers' requests, inventory, transactions, new purchase orders, and pricing needs.
● Maintained accurate and current customer account data with manual forms processing and digital information updates.
● Collated source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software Customer Service Representative-Usher
Prudential Center
February 2008 to May 2012
● Greet, listen, and route customers to their appropriate areas.
● Check receipts of customers upon entering and exiting the arena.
● Trained any new hires in the guest services area on standard operating procedures in both safety and service.
● Provided excellent guest service with 100% on every mystery shop received. Education
Bachelor of Science degree in Accounting
University of Phoenix
2023
Skills
• Effective and Efficient Communication Skills
• Google Workspace
• Customer Relationship Management
• General Ledger Accounting
• Journal Entries
• Accounts Payable
• Freight Experience
• Microsoft Word
• Accounting
• Customer service
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