Customer Service Human Resources

Salem G. Girmay

CELL 630-***-**** • E-MAIL ********@*****.***

Profile As a site leader in my previous roles I’ve had the experience to display my work ethic as an ambitious person who is result-driven in their approach as well as collaborating with other team members in strategizing functions and various processes. Upon deep diving any issue at hand I have an affinity for taking a frugal approach to any matter with a Bias for action.

Key Strengths Excellent communication skills: voluntary work with younger children throughout various non-profit organizations, Adaptable in collaborations as well as offering consistent support diplomatically. Service/hospitality, conflict resolution, intercultural competence, Bilingual, customer service skills, up-selling, attention to details, multitasking, positivity, open-to-feedback, willingness to learn, quick to take ownership

Education Hoffman Estates high school, Hoffman Estates,IL 2017

University of Northwestern of St. Paul (UNWSP), Roseville, MN 2019

Christ for the Nations Institute (CFNI), Dallas, TX 2022

Skills Human Resources · Project Management · Excellent interpersonal and communication skills · Complaint Resolution · Microsoft Excel · Customer service · Payroll Processing · Diversity & Inclusion · Succession Planning · Intake coordinator · Scheduler/hiring talent · Supply management · Highly motivated self-starter

Experience

SUBSTITUTE TEACHER • ST. PETER LUTHERAN CHURCH/SCHOOL • JULY 2016 - SEPTEMBER 2016

Substitute teacher to kindergarten and preschool. Looking after kids for the afterschool programs ages 4-12 years.

INTERNSHIP • G&B TV MINISTRY • OCTOBER 2015 – June 2023

G&B TV Ministry assistant editor, camera woman, hair stylist.

SALES ASSOCIATE • OLD NAVY • OCTOBER 2015 – DECEMBER 2015

Assist customers in finding or selecting items and providing recommendations.

Stock, replenish, and organize inventory with accuracy and efficiency.

Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

HOST • CHILI’S • SEPTEMBER 2016 – APRIL 2017

Responsible for greeting guests with a smile. Making sure that each server gets a fair share of tables, keep track of which tables are clean for next guests, take reservations, assist guests with any special request during visit, record comments and compliments, maintaining a positive dining experience for customers even when under pressure.

SERVER • OLIVE GARDEN • OCTOBER 2017 - JANUARY 2020

Taking drink orders, informing customers on any specials, taking down proper food orders, serving food items, and properly handling payments at the end of each meal. Staying calm and courteous to even the most disagreeable customer.

PRECISION CLINICAL LAB & IMAGING (PCL) DECEMBER 2020 – June 2022

Maintain a secure and safe environment for senior home residents.

Representative of the company as part of the first impressions team, customer service. Settle accounts and delegate duties.

Responding to a variety of emergency and non-emergency situations.

Call and schedule clients, invoices, corporate checks as well as collecting samples for covid test. Business image and promotion. Moved up to HR.

SERENITY HOME HEALTH CARE MARCH 2021 – JUNE 2021

Started as a scheduler for the Pediatrics department and moved up to a supervisor intake coordinator/scheduler.

Creating schedules to ensure that departments have adequate nursing coverage for every shift. Monitoring expenses to ensure that the facility operates within budgetary constraints. Assisted with staff meetings to discuss patient status. Conducting staff evaluations. Making rounds to ensure nurses are stocked up with equipment needed to care for patients. Checking patient records to ensure that they are accurate and up to date.

HAIR STYLIST • REVIVAL CURLZ MARCH 2022 – CURRENT

Self employed hairstylist, consistently received positive performance reviews from clients, established a strong relationship with client base to generate long term business, maintain proper record, reconciliation of account, created booking site, manage website, worked weekly on marketing to promote my business.

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