Office Administrator Human Resources
Resume:
Melissa Lozoya
Business Director
Tucson, AZ ****5
***************@*****.***
Dynamic director with a high level of business acumen and understanding of how human resources contributes to the overall success of an organization. Over 15 years of professional experience in leading change, driving organizational culture, and executive coaching. Passionate and enthusiastic about helping other achieve their goals. Work Experience
President and Founder
DCOP Nonprofit 501c3 Charitable Organization - Tucson, AZ April 2020 to Present
• Chair of the Board -ensuring the directives, policies, and resolutions are carried out
• Ensuring the organization’s activities are compliant and in furtherance of its mission
• Leading, managing, and developing the organization’s volunteer program and organizational culture
• Developing, implementing, monitoring, and assessing the organization’s programs (including their impact), assessing sound and compliant financial management practices (including budgeting)
• Developing, implementing, monitoring, and assessing sound and compliant fundraising practices
• Developing, informing, and supporting the board and the board committees to carry out governance functions
• Developing and maintaining beneficial relationships with donors, funders, supporters, collaborators, allies, vendors, and other stakeholders
• Ensuring effective external communications about the organization and its mission, priorities, importance, programs, and activities
• Championing the organization and advocating its mission to internal and external stakeholders
• Leading the organization’s planning processes
• Ensuring legal compliance (including all required filings) and sound risk management practices Clinical Trial Director
Power Life Science, Inc., Anaheim, CA / Effector Therapeutics, Inc., San Diego, CA Clinical Outcomes Solutions, Tucson, AZ
April 2022 to June 2024
• Ensured Compliance with legal and regulatory requirements (FDA) guidelines and clinical best practices related to patient safety
• Monitor compliance with the privacy program (HIPAA), ensure patient’s rights in accordance with state and federal laws
• Assembling and managing a team of research experts and patient coordinators
• Data collection and monitoring, overseeing data collection and identifying trends as the trial progresses
• Presenting progress reports and strategies to executive team
• Planning, executing, and maintaining oversight of clinical trials from start to finish, including vendor selection and site feasibility
• Balancing budgets, handling human resource roles, preparing meeting materials and study update
• Reviewing medical and safety/efficacy data
Owner/Manager
Amazing Life Medical Services, LLC - Tucson, AZ
August 2018 to June 2020
• Responsible for the overall management of the Home Health Agency program
• Responsible for hiring, training, supervising, managing performance and discipline of all administrative and direct care employees and contract staff
• Responsible for requesting, recording/tracking, and storage of all required proof of training and certifications for employees and contract staff
• Ensure compliance with all Arizona and New Mexico state and federal laws and maintain proper licensure for the Arizona Home Health Agency
• Maintain agency documents for each employee and contractor to ensure proper retention requirements
• Required to maintain processes and procedures to ensure that the selection, documentation, screening and verification of credentials for all contractors referred by the agency to meet Arizona and New Mexico state requirements
• Coordinate patient care services and oversee scheduling procedure sets or adopts policies for and keep records of criteria for admission to service, case assignments and case management manages client s records accessibility to ensure employees and contract staff has necessary access
• Notify families of needs or problems
• Keep accurate records for emergencies on file regarding health condition
• Complete incident reports and ensure proper safety processes are being followed
• Ensure timely and appropriate response to customer/family concerns Corporate Executive Administrator
Victory Medical Solutions LC - Tucson, AZ
September 2013 to July 2018
• Responsible for the administrative, clinical and financial operations in Tucson AZ, Many Farms AZ, Farmington NM and Richland WA
• Ensuring legal compliance with each state's policies and procedures, rules and regulations
• Effectively managed the day-today operations working closely with the executive management staff
• Proven increase in annual revenues of over two million with new provider contracts and increased client census (over 200 employees / over 400 clients/members)
• Directly responsible for each location's annual state compliance surveys - working closely with state monitors and management staff for full compliance and no deficiencies - required to travel out of state on demand Caregiver Connection LLC dba Aristocare - Tucson, AZ August 2006 to September 2013
• Directly responsible for each location's annual state compliance surveys - working closely with state monitors and management staff for full compliance and no deficiencies - required to travel out of state on demand
• Responsible for maintaining provider contracts (Medicaid, Long Term Care Insurance, Letters of Agreements for Supplemental Staffing & Private Accounts)
Education
Leadership and Management Certificate
University of London (online) 2024
Human Resource Theories and How They Translate into Every Day Working Life Bachelor of Science in Business in Management
University of Phoenix 1998 to 2001
Recruitment Strategies Certificate
University of Arizona Eller College 1998
High School Diploma
Mesa High School-Mesa, AZ 1984
Additional Information
• Bilingual - fluent in Spanish and English
• Strong leadership with performance management
• Ability to manage and develop people
• Effective communication and interpersonal skills
• Understanding of data analytics for evidence-based decisions
• Ability to negotiate, resolve conflicts and communicate policies and strategies across all levels of an organization
Contact this candidate