Early Childhood Customer Service
Resume:
Jasmine Said
Oakville, Ontario *******.****@*******.** 647 - 979 - 4133
Education
Degree Bachelor of Early Childhood Leadership September 2017 - April 2019 Sheridan College, Oakville, ON
Diploma Early Childhood Education September 2014 - April 2016 Sheridan College, Oakville, ON
Certifications
Canadian Red Cross Oakville, Ontario
● Standard First Aid & CPR /AED Level C October 9th/2022 Food Handlers Certification January 14/2022
CCEYA Licensing Standards Self-test November 15/2023 AODA Certification November 15/2023
Workplace Health and Safety Certification November 15/2023 Supervisor Health and Safety Awareness in 5 Steps April 15th/2024 Experience
Strong Alpha Co. January 2014 - Present
Founder
● Proactively reached out to companies offering them services, enhancing business development efforts.
● Managed correspondence by answering emails and handling phone calls, ensuring efficient communication channels.
● Delivering exceptional customer service, addressing client inquiries and resolving issues promptly.
● Conducting leadership and child development seminars for childcare centers in the Greater Toronto Area (GTA), contributing to community development and education.
● Planning and editing seminar content, ensuring high-quality, informative, and engaging presentations.
● Writing blog posts on various topics including leadership, fitness, child development, and the role of educators in contemporary society, enhancing the company's online presence and thought leadership.
● Building and maintaining robust connections with employers and employees of different companies, fostering a strong professional network.
● Successfully expanded the company's outreach by consistently engaging new clients through direct communication and networking.
● Enhanced the company's reputation in the field of Early Childhood through impactful seminars and insightful blog content.
● Strengthened the company’s professional network, facilitating numerous opportunities for collaboration and partnership.
● Effectively managed budgets for various projects, Optimizing costs without compromising on quality.
Simply Smart Child Care & Montessori Oakville, Ontario Assistant Site Director April 2024 - Present
● Planned and implemented programs in accordance with curriculum objectives, developmentally appropriate practices, and program philosophy.
● Met the emotional, social, physical, and cognitive needs of each child in the classroom.
● Acted as Site Director in the director’s absence; performed tasks per the ECE job description as required.
● Assisted in planning, organizing, directing, and controlling the day-to-day operations of the child care facility, including scheduling, opening and closing procedures, business readiness standards, and duty delegation in the Site Director’s absence.
● Ensured compliance with all relevant legislative requirements, including Children and Family Services/Daycare licensing, Public Health Department, Fire Department, Municipal by-laws, Human Rights Code, Occupational Health and Safety Act, Labour Relations/Employment Standards, and Freedom of Information and Privacy Act.
● Motivated and led staff through personal example in client relations, site cleanliness, program development, classroom leadership, health and safety practices, uniform standards, staff relations, and corporate program compliance.
● Assisted in recruiting and selecting qualified staff with the Site Director, and oversaw staff development through ongoing training, performance appraisals, discipline, and fair and consistent leadership.
● Ensured the site was ready for business with all necessary supplies and equipment, including arts and crafts materials, large furnishings, cleaning supplies, office equipment, and children’s toys.
● Promoted open communication and teamwork among staff through personal example and positive employee relations techniques.
● Resolved parent complaints through excellence in customer service, adherence to guidelines, and efficient follow-up.
● Accurately performed administrative tasks, including fee scheduling, staff scheduling, email response, and other required administrative tasks. Cuties and Patooties Child Care Center Alliston, Ontario Site Supervisor April 2023 - November 2023
● Oversaw comprehensive management of Ministry of Education documents and center policies, ensuring adherence to regulations and educational frameworks.
● Pioneered and managed a waitlist system for childcare services, maintaining vigilant registration with health and environmental authorities.
● Successfully negotiated with a local bank to secure permission to use their premises as an emergency evacuation site.
● Possessed in-depth knowledge of Daycare Licensing and educational documents, applying these to advance curriculum implementation and academic growth daily.
● Streamlined filing systems for essential records, meeting stringent Ministry and public health standards.
● Proactively maintained up-to-date classroom information and managed vital stakeholder relationships, including public health, vendors, and third-party providers.
● Conducted meticulous inventory management and engaged in daily child interactions, being attuned to individual needs and details.
● Led recruitment, training, and staff performance monitoring, fostering a culture of excellence and compliance.
● Organized monthly staff meetings with strategic objectives and fostered an environment of recognition and growth.
● Handled all scheduling, HR management, and payroll tasks with precision.
● Maintained consistent communication with parents and expanded engaging, inclusive, and educational activity plans.
● Executed authority in hiring, training, and policy enforcement, ensuring a safe, compliant, and nurturing environment.
● Acted as a pivotal link between the center, parents, and the community, orchestrating events and managing food provisions to enrich the childcare experience. Jolly Ranchers Childcare Grand Valley, Ontario
Center Supervisor January 2023 - April 2023
Policy Implementation:
- Ensured compliance with all relevant policies, procedures, and individual plans.
- Conducted annual reviews and updates on policies, procedures, and plans with staff, students, and volunteers.
Safety and Compliance:
- Maintained up-to-date vulnerable sector checks (VSC) and annual offence declarations for all personnel.
- Adhered to the child care centre's criminal reference check policy and Ontario Regulation 137/15.
Performance Management:
- Conducted bi-annual employee performance evaluations.
- Reported any violations of professionalism promptly. Learning and Development:
- Fostered an environment supportive of learning and professional development.
- Set clear expectations aligned with the program statement and implementation policy. Operational Management:
- Reviewed and approved weekly program plans.
- Managed weekly staff schedules.
- Addressed staff and parent concerns effectively.
- Led monthly staff meetings.
- Regularly updated Directors on daycare activities. PLASP Child Care Services Mississauga, Ontario
Program Director January 2022 - January 2023
● Plans implements and engages the children in a program of activities, including games, sports, crafts and special events as approved by the Area Manager by the Child Care Early Years Act and the guidelines established by PLASP.
● Demonstrated knowledge of the Child Care and Early Years Act (CCEYA).
● Strong working knowledge and experience implementing High Scope learning and curriculum including How Does Learning Happen? Ontario’s Pedagogy for the Early Years and the ELECT framework.
● Ensured that all policies, procedures and individual plans are reviewed with Staff, students and/or volunteers.
● Demonstrated ability to act as a team member to build and maintain effective work partnerships with parents/families, colleagues and service providers of diverse backgrounds, abilities and identities.
● Performed monthly staff meetings.
● Excellent interpersonal and organizational skills.
● Maintained order and discipline in the program by positive and supportive means and by PLASP Behaviour Management Policy.
● Prepared food planners and activity planners monthly.
● Focused on key priorities for the center and key initiatives for the division, and can juggle multiple tasks/projects.
● Conducted the program by the monthly activity planner.
● Planed, purchased, prepared and provided nutritious snacks by the monthly planner. Ensures that an adequate inventory of program supplies is maintained.
● Strong working knowledge of child development.
● Administered emergency and chronic care medication to children in need.
● Worked along with the principal of the school, custodians and teachers to meet children's needs in the program.
● Actively participated in required training sessions within PLASP.
● Created an “in case of seizure” step-by-step plan for specific children.
● Supported and worked with children with different capabilities, disabilities and medical conditions.
● Demonstrated flexibility and excellent problem-solving skills to meet the day-to-day requirements of the position.
● Advertised the program through social media - Instagram.
● Communication with families in person and/ or via phone call - kept in a positive professional manner.
● Knowledge of Microsoft Word, Excel, Zoom and other technology Childventures Early Learning Academy Oakville, Ontario Registered Early Childhood Educator January 2020 - January 2022
● We have implemented various activities based on the child’s development and interest.
● Completed developmental profiles for families.
● Provided customer service to parents by following up on any concerns they have and answering any questions about the program.
Mini-Skool A Childs' Place Mississauga, Ontario
Capstone Research Study September 2018 - April 2019
● The researcher gained approval from the Sheridan Research Ethics Board.
● The researcher conducted face-to-face interviews with educators.
● Researcher adapted to new stressors.
● The researcher kept all information confidential. Mini-Skool A Childs’ Place Mississauga, Ontario
Supply Teacher RECE July 2016 - April 2019
● Flexibility: Ability to adapt to new environments and the students as individuals.
● Developed relationships with parents during drop-off and pick-up timings.
● Maintained daycare supplies and equipment.
● Progressed in team member skills.
Skills
Data Entry Skills: Proficient in accurate and timely data entry. Attention to Detail: Ability to identify and correct errors in product listings. Organizational Skills: Capable of managing multiple tasks and deadlines. Communication: Excellent written and verbal communication skills. Adaptability: Willingness to learn and adapt to evolving childcare practices. Tech-Savvy: Comfortable navigating and utilizing various online platforms. References
Irina Saltanov - Owner
****@******************.***
Cuties and Patooties
20 church St. North, Alliston, L9R1S7
Rhiannon McCarren - Resource Consultant
********.********@**********.**.**
CLH Developmental Support Services
Resource Consultant
Gurpreet Kaur - RECE
**************@*****.***
647- 568 - 4583
Cuties & Patooties Childcare
20 Church St North, Alliston L9R 1S7
Mary Lavelle - Pre-school ECA
***********@*****.***
Cuties & Patooties Childcare
20 Church St North, Alliston L9R 1S7
Stacey Machado - Director Approved ECE
705 - 440 - 8483
***************@*****.***
Cuties & Patooties Childcare
20 Church St North, Alliston L9R 1S7
Tatiana Baulina, RECE
Area Manager
**************@*****.***
PLASP Childcare Services
60 Courtneypark Dr W #5, Mississauga, ON L5W
0B3
Paul Tercerira
Head custodian - St. Gerard Catholic School
1300 McBride Ave, Mississauga, ON L5C 1M8
Darpan Loungani
Special Needs Support
**************@*******.***
PLASP Childcare Services
60 Courtneypark Dr W #5, Mississauga, ON L5W
0B3
(647) 929 - 4298
Amina Butt, RECE
Program Director/ Relief Resource
*********@*****.***
PLASP Child Care Services
60 Courtneypark Dr W #5, Mississauga, ON L5W
0B3
Janice Barcaa
St. Gerard Catholic School Principal
**********@*****.***
Sana Heer - Mentor
****.****@*************.***
Child Ventures Early Learning Acadamy
2025 Winston Park Dr, Oakville
L6H6P5
Tia Huston, RECE
Classroom Partner
ChildVentures Early Learning Academy
2025 Winston Park Dr,
Oakville, ON L6H 6P5
(416) 799 - 8446
***.*****@*****.***
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