Social Media Home Based

WILLIAM II, DELLOSA

*****************@*****.*** +63-936*******

https://www.linkedin.com/in/william-ii-d-97bb80137/ SUMMARY

I am a dedicated and results-oriented professional with 16-years experience, showcasing adaptability and success across diverse roles, regardless of the job that will be given to me. I always make sure that I prove my client and colleague wrong and that I always deliver quality work and transparency.

Below are my experiences from hard labor to office work, and finally virtual work. Today, times are hard and the VA world seems to be in a tight and bad situation. I am looking for any work that can help me achieve my goals in life.

CERTIFICATIONS & SKILLS

Virtual Assistant Certificate by: Home Based Connect

Social Media Management Certificate by: Home Based Connect

Shopify Certificate by: Home Based Connect

WordPress Certificate by: Home Based Connect

Facebook Ads Certificate by: Home Based Connect

TECHNICAL SKILLS DETAIL

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Google Document, Spreadsheet, Presentation, and managing emails.

Calendar Management: Manage complex calendars, schedule meetings, and coordinate appointments with tools like Microsoft Outlook, Google Calendar, Calendly, and Calendar Hero.

Travel Planning: Arrange travel itineraries, book flights, make hotel reservations, book transportation, and manage travel expenses.

Project Management: A basic understanding of project management concepts and tools to help organize and track projects or initiatives.

CRM: Familiarity with CRM systems like Salesforce for managing customer interactions and relationships.

Social Media: Basic knowledge of social media platforms and the ability to manage social media accounts or assist with social media activities. EDUCATION

BSHRM (Hotel & Restaurant Management) Philippine Women's College of Davao BSIT (Information Technology) Philippine Women's College of Davao 1

REMOTE PROFESSIONAL EXPERIENCE

Collective Minds LLC EXECUTIVE ASSISTANT & WRITER April 2023 - May 2024

(Consulting Agency)

● I organize her projects, ideas, documents, and experience and condense it into one document that will stand as her biography.

● I create graphic designs via Canva.

● I create her PowerPoint presentation for her client using Canva as a main editing tool.

● I optimize her Google Drive and remove any documents that are saved twice and that is not relevant to her business.

● I optimize her social media accounts by creating new posts, responding to comments, and providing them with link forms for them to sign up to my clients services.

● I also created articles for her business page on LinkedIn. My Achievements

I was able to help her land her biggest client last year and this year of 2024 by being able to organize her consulting presentations and accurately making sure that they are detailed and every possible information needed by the client is present. ETHOS ROOFING LLC SENIOR EXECUTIVE ASSISTANT Jan 2023 – Sept 2023

(Real Estate & Tenant Rental Services)

● I maintain and organize the executive's projects, schedules, and confirming meetings, appointments, and travel arrangements. I ensure that the executive's time is used efficiently.

● Make sure to arrange complex domestic and international travel itineraries, including flights, accommodations, ground transportation, and visa requirements. Provide detailed travel agendas and ensure all travel-related documents are in order.

● I create well researched articles, blogs, and product/service descriptions that include infographics and videos to clearly state what we are offering and what we aim to achieve.

● Organize and maintain digital and physical files, ensuring easy access to important documents and records. Implement document control and data security measures.

● Acted as the operations manager for the CSR department until we were able to hire someone to fill in the role.

● Coordinate maintenance requests from tenants and liaise with maintenance teams and ensure timely resolution of issues.

● Manage a Google Voice account for tenant communications.

● Maintain accurate records of all financial transactions. My Achievements

I was able to identify opportunities for cost reduction and implement streamlined procurement processes, resulting in annual savings of 25% on roofing supplies and on site expenses.

I coordinated with the sales and marketing teams to optimize client outreach and lead research, resulting in a 48% increase of ROI (Return Of Investment).

I implemented standardized procedures for task prioritization and time management, resulting in a 20% improvement in executive productivity and efficiency. 2

Total Client Connect SENIOR CUSTOMER REPRESENTATIVE Sept 2022 – Dec 2022

(BPO Industry)

● Provide exemplary customer support and address customer inquiries, concerns, and complaints promptly and professionally.

● Handle escalated or complex customer issues that require a higher level of expertise and decision-making, ensuring satisfactory resolutions.

● Assist in project training and mentoring junior customer service representatives, sharing best practices, and helping them develop their skills.

● Develop and maintain strong customer relationships by understanding their needs and preferences, and proactively offering solutions or assistance.

● Possess an in-depth understanding of the company's products and services to provide accurate information and guidance to customers.

My Achievements

With my four months of work with them, I was able to help the team bring about sales and provide satisfied

customers who kept calling back to order more of their offered services and products.

I also helped in the tenure of most agents of the company. Ensuring that the company will not lose capable and

valuable CSR assets, which lessen the rate of AWOL agents by 60%.

Also, as a business owner myself, I was able to identify the weak points of the company when managing

people in which I helped them strengthen that foundation to prevent any breach of contracts.

Women’s Family Resource Centre SENIOR EXECUTIVE ASSISTANT SEPT 2021 – April 2022

(Non-Profit Organization)

● To recruit volunteers for different departments.

● To ensure that the CEO is able to meet the scheduled appointment and project deadlines.

● Act as a first point of contact within the charity for staff, trustees, governors, local authorities, service users, and other stakeholders seeking contact with the CEO.

● To assist the CEO in organizing their administrative workload, including: managing an active calendar of appointments; completing expense reports; email management; composing and preparing correspondence that is sometimes confidential:

● Maintain complex diary management, arranging appointments and meetings as appropriate and ensuring that they are adequately briefed and have all relevant papers to be discussed. My Achievements

Conducted head hunting within the UK with the main target area of Wolverhampton to look for and recruit volunteers.

Helped WFRC stand back on their feet by organizing most of their files in Google Drive. Removing files that are not related. Encoding into spreadsheets all the expenses that were conducted from 3 years ago to the present. Making sure that they will have a good grasp of the funds that were donated and where they were spent.

I also helped them acquire 6 big companies in the UK that were willing to donate for their costs. Which led them to amass a total of £800,000. I wrote grant letters to different companies, emphasizing what their goals are and what kind of people WFRC is trying to 3

save.

Outdoor Living/FurnishYourGarden EXECUTIVE ASSISTANT & WRITER April 2019 – Aug 2022

● Act as a first point of contact within the staff, team, clients, local authorities, service users, and other stakeholders seeking contact with the CEO.

● Arrange all files on Gdrive to be accessible to all the board members.

● File a daily report and put it on Google Sheets to be reviewed weekly by the CEO, and board of directors.

● Create Web Content Articles for his e-commerce website

● Conduct SEO for Google ranking

● Cater to inbound calls and emails

● Respond to customer chat inquiries via Shopify inbox

● Make sure that the customer's purchase is in order and that every issue is addressed

● Make sure that the delivery team will arrive at the customer's address. My Achievements

With my assistance, I was able to rank his core business, Outdoor Living, on Google.

I also helped in establishing SOP for the company. Making sure that there will be a good streamlining of

productivity and that no time is wasted on unnecessary things that are not a priority yet.

With my leadership, I made sure that all three of his businesses would still thrive despite COVID-19pandemic.

With my hard work and attention to detail over his websites, he was also able to earn a combined amount of

$220,000 with his three businesses.

The Persaud Group Realty EXECUTIVE ASSISTANT & WRITER Sept 2020 - March 2021

● Act as a first point of contact within the staff, team, clients, local authorities, service users, and other stakeholders seeking contact with the CEO.

● Manage his team of Web Developers and ensure that they are able to meet their deliverables

● Create Content for the website

● File a daily report for all the team to review on the next day stand up meeting

● Make sure that the outbound department are able to do their job

● To ensure that every function of the website is working as it should be.

● Respond to customer chat support

● Cater to inbound calls to inquire about houses for sale

● Manage social media accounts (Facebook, Twitter, & Instagram)

● Conduct Research on competitors

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Office Based and Hard Labor Work Experience

FACTORY & WAREHOUSE MANAGER

UNILOX INDUSTRIAL CORPORATION APRIL 2008 - AUG 2010 Agriculture & Fertilizer Company

* I am in charge of making sure that a complete inventory of the fertilizers will be accounted for at the end of the day.

* I make sure that I will be able to lift bags of fertilizers that range from 25 kgs to 80 kgs and arrange them in such an order where the principle of “First In - First Out” will be strongly implemented.

* I create an accurate weekly report to forward to the board of directors of the total fertilizers that have been distributed to our different clients.

* Developing and implementing innovative strategies to streamline factory operations.

* Screening, recruiting and training new factory workers.

* Collaborating with quality control managers to establish and execute quality control processes.

* Ensuring that factory machinery is in good working order.

* Analyzing production data to identify and resolve any production issues.

* Preparing production reports and submitting them to key decision-makers.

* Regularly inspecting finished products to determine whether they meet established quality standards.

* Motivating factory workers to continually achieve factory targets. HARVESTER & PACKING ASSISTANT

SUMIFRU AGRICULTURE PLANTATION NOV 2010 - FEB 2012

* I ensure that every banana that weighs over 75 kgs will be harvested.

* Must be able to pack at least 100 bananas in a day.

* Prepare items for shipment by packing, weighing, and labeling them.

* Ensure that all the packaged items are labeled and have the exact address of where to be delivered.

* Coordinate with the team to ensure that all areas have been checked and that all banana fruits are covered with plastic to prevent pests.

* Manage and oversee the day-to-day running of farms raising poultry or pigs for the production of meat and breeding stock.

* Operate AG equipment, drive tractor trailers, repair and maintain all of the equipment.

* Harvest crops, run a small crew of guys, keep the crew focused on the task.

* Work with all types of field and lawn care equipment including mowers, SSL, balers, forage harvesters and tractors.

* Self-Propel machinery to plow, harrow, and fertilize soil, or to plant, cultivate, spray and harvest crops.

HOTEL & RESTAURANT MANAGEMENT

MARCO POLO HOTEL DAVAO JAN 2014 - JAN 2018

(Front Desk, Waiter, Housekeeping, Bartender, & Sou-Chef)

~ FRONT DESK/RECEPTION ~

* Keeping front desk tidy and presentable with all necessary material

* Greeting people, checking them in, and checking out guests who are leaving.

* Answering questions and addressing complaints

* Answer all incoming calls and redirect them or keep messages

* Receive letters, packages etc. and distribute them 5

* Prepare outgoing mail by drafting correspondence, securing parcels etc.

* Check, sort and forward emails

* Monitor office supplies and place orders when necessary

~ WAITER ~

* Greet and escort customers to their tables

* Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

* Prepare tables by setting up linens, silverware and glasses

* Inform customers about the day’s specials

* Offer menu recommendations upon request

* Up-sell additional products when appropriate

* Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

~ HOUSEKEEPING ~

* Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

* Ensure all rooms are cared for and inspected according to standards

* Protect equipment and make sure there are no inadequacies

* Notify superiors on any damages, deficits and disturbances

* Deal with reasonable complaints/requests with professionalism and patience

* Check stocking levels of all consumables and replace when appropriate

* Adhere strictly to rules regarding health and safety and be aware of any company-related practices

~ BARTENDER ~

* Prepare alcohol or non-alcohol beverages for bar and restaurant patrons

* Interact with customers, take orders and serve snacks and drinks

* Assess customers’ needs and preferences and make recommendations

* Mix ingredients to prepare cocktails

* Plan and present bar menu

* Check customers’ identification and confirm it meets legal drinking age

* Restock and replenish bar inventory and supplies

* Stay guest focused and nurture an excellent guest experience

* Comply with all food and beverage regulations

~ ASSISTANT CHEF ~

* Help in the preparation and design of all food and drinks menus

* Produce high quality plates both design and taste wise

* Ensure that the kitchen operates in a timely way that meets our quality standards

* Fill in for the Executive Chef in planning and directing food preparation when necessary

* Resourcefully solve any issues that arise and seize control of any problematic situation

* Manage and train kitchen staff, establish working schedule and assess staff’s performance

* Order supplies to stock inventory appropriately

* Comply with and enforce sanitation regulations and safety standards

* Maintain a positive and professional approach with coworkers and customers MASSAGE THERAPIST

ROYALDERM BEAUTY LOUNGE OCT 2022 - AUG 2023

(Swedish and Deep Pressure Massage) - (NCII Passer) CHIROPRACTOR (Not Licensed)

* Provide 30-60 minute massages to clients by appointment

* Guide clients through service offerings and determine which massages would benefit them most

* Take a detailed client history and note any health conditions

* Evaluate clients to determine painful or stressed areas of the body 6

* Advise clients on stretching, strengthening or relaxation methods

* Suggest future massage appointments and regime to clients

* Listen to clients during appointments and adjust technique as they desire CHIROPRACTOR (Not Licensed - Mentored & Experienced)

* Administering holistic treatments, such as spinal manipulation, adjustments, massage and hot and cold compresses

* Provide patients with tips to improve their lifestyle, including nutrition, exercise plans and stretches

* Keep detailed records of patient information, conditions and treatment plans

* Attend conferences and workshops to stay current with development in Chiropractic care

* Refer patients to other doctors or specialists as needed LIST OF BPO INDUSTRIES (Call Centers)

Started: Year 2012 - Ended: March 2019 (7 Years)

● Sutherland - (Night Shift)

● Convergys - (Night Shift)

● Teleperformance - (Night Shift)

● Alorica - (Night Shift)

● AwesomeOS - (Night Shift)

● Demand Science - (Night Shift)

● IBEX - (Night Shift)

My experience as a customer support representative in the BPO world is diverse. I started at the bottom of the food chain in 2012 as a customer representative, then, after one year, I moved up and got the opportunity to support B level and c level individuals. Below are the following tasks I had to fulfill for these BPO industries.

1.) Cater to inbound calls of customers for billing concerns, order issues, update card info, update physical addresses, cancellation, and etc.

2.) Assisting customers with technical issues like network rebooting, TV malfunctioning, troubleshooting, etc.

3.) Conducting telemarketing and sales calls to generate leads and convert prospects into customers. 4.) Handling accounts payable and receivable, bookkeeping, financial data analysis, and invoice processing. 5.) Managing HR functions, including recruitment, employee onboarding, payroll processing, and benefits administration.

6.) Handling administrative tasks like document processing, file management, and general office support. 7.) Remotely performing administrative tasks, scheduling, email management, and personal assistance for 7

clients.

8.) Inputting, validating, and processing data into databases, spreadsheets, or other systems. 9.) Conduct team huddles, one on one coaching, and QA auditing. 10.) Conducting market research, surveys, and data collection to gather information on consumer behavior and market trends

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