Customer Service Quality Control
Resume:
Leslie Floyd
Sales/Production Leader, associate, office manager, inventory manager, quality control, small engine and battery golf cart maintenance. General remodeling, Lexington, SC 29072
********@*****.***
Old fashion customer service, and self-motivated with a diverse communication style that includes practiced and effective peace making for those distraught customers that arise at times. So far the last 20 plus years in sales and customer service has been a enjoyable, rewarding experiences. Past few years in the Golf Cart industry working for a multi-million-dollar company where started at entry level with physical tearing down, and rebilled, but was quickly promoted to production leader over seeing 80% of the production process with a crew of 25 guys achieving smooth productive shift, producing our quota of 20 carts per day.
Unfortunately, corporate liquidated all inventory and shut it down. Joining a new golf cart company had giving opportunity being mentored by one of the best salesmen across the state, that enhanced my sales abilities. Communication specialties including compromise with unsatisfied customers, which were passed contact information. Fast pace environment over seeing the sales floor, register, taking orders, bringing in maintenance, along with the 3 phone lines going, build the carts along with inspection of each one. A distinctive eye for detail, catching those few things that got missed tuned into handling the final Quality Control for the multiple carts sold to customers. Independently took opportunity learning to operate QuickBooks and utilizing the tools in office for bettering the company.
As Inventory manager all the ordering, warranty out parts and tracked deliveries between parts and carts. Major organizing and decluttering of the shop and office in order to be more efficient for the guys was a everyday, all day task.
In positions of customer service, sales, communication, or production has always come very natural with diverse skills, although always eager to learn for new possibilities or fun. Express with confidence, that given the opportunity to join your company, you will not be disappointed. Thank you for your time and look forward to a chance to discuss future opportunities. Willing to relocate to: South Carolina - -
Authorized to work in the US for any employer
Work Experience
Inventory Manager/Sales Associate/bookkeeping
Carts Plus-Lexington, SC
Lexington, SC
• Organization, labeling, replacement, a lot of cleaning out.
• Keeping an on going count of fast moving inventory parts, and other parents.
• Answering phones, waiting on customers, received payments. Trouble shooting what is going on with their cart.
• Sales and excellent customer service skills and communication.
• Deposits
• Bookkeeping/payroll
• Shipping and receiving
• Returning and tracking warranty parts
• Quality control on every cart before they left to double check the work done Production Leader of assembly line
King of Carts Distribution-Columbia, SC
Columbia, S.C.
-Building basic and custom golf carts to customer specifications.
-Promoted to Production Leader of assembly line.
-Responsible for 3 assembly line sections. Managed 12 employees in these sections.
-Tracking production and employee output.
-Daily application of inventory and customer build sheets to proper carts.
-Break down and prep 20 carts a day / 400 a month to maintain production flow.
-Weekly inventory of parts and supplies for sections. Education
College in Bachelor's in Accounting
Strayer University-District of Columbia - Columbia, SC July 2023 to Present
I have started back to school. Do not have degree yet. On Going Mastering in Lifes Lessons
Life - South Carolina
October 1983 to Present
Skills
• Microsoft Word (10+ years)
• Manufacturing (8 years)
• Handle Customer Complaints (10+ years)
• Quality Control (10+ years)
• Shipping & Receiving (10+ years)
• Management (10+ years)
• Customer service (10+ years)
• QuickBooks (5 years)
• Communication skills (10+ years)
• Bookkeeping
• POS
• Sales (10+ years)
• Troubleshooting (10+ years)
• Relationship management
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Mentoring
• Mindfulness-based interventions (10+ years)
• Office Management (10+ years)
Links
https://www.linkedin.com/in/lesbrogun83
Certifications and Licenses
Certified Life Coach
July 2021 to Present
I recently received my certification, but I believe it is something that I have been preparing for my entire life. I'm not out to make a lot of money with it would rather just help people. Certified Quick Books Advance Pro
May 2022 to Present
I have about 5 to 7 years experience but I recently koined as a Bookkeeper through Quick Books
Assessments
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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