Customer Service Front Desk
Resume:
Heather Niles
Energetic, hard-working woman with experience in many areas, seeking long term,
comfortable work environment.
Rome, NY 13440
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant to the Head of Housekeeping
Fairfield by Marriott - Rome, NY
June 2023 to Present
Maintain high level of cleanliness throughout the hotel, including rooms and all public areas. Also full inspection of rooms cleaned by housekeepers. I Help at the front desk per diem and assist guest in any extra services they may need.
Driver
Uber - Rome, NY
November 2019 to July 2020
As a driver, customer service is a must because you're not only representing yourself, but Uber company as a whole. Time management and multi tasking are so extremely important. Maintaining a clean and safe working environment is also crucial for a driver, you always want your passenger/s. To feel comfortable and safe.
Supervisor
All Creatures boarding and grooming - Rome, NY
January 2013 to February 2019
As a supervisor I did everything from office work to kennel attendant. Office work consisted of customer service, answering phones, booking reservations, filling, billing and staff scheduling. As a kennel attendant I worked in doggy daycare that could have anywhere from 5 to fifty dogs at a time . Maintaining a clean work area, incorporating basic commands, and making sure everyone is happy and safe made for a busy day. My job involved a lot of multi tasking, it was controlled chaos everyday. Education
Peer in training in CRPA
Classes through the CFLR agency - Rome, NY
September 2023 to Present
High school diploma
Rome Free Academy
September 1996 to June 2000
Some college in Photography
Sage Jr College of Albany - Albany, NY
Skills
• Driving (10+ years)
• Cleaning (5 years)
• Kennel Experience (10+ years)
• Animal care (10+ years)
• Time management (10+ years)
• Leadership (6 years)
• Custodial experience (4 years)
• Pet Care (10+ years)
• Dog Handling (10+ years)
• Cash Handling (7 years)
• Customer service (10+ years)
• Front desk (4 years)
• Sales (5 years)
• Childcare (10+ years)
• Dog Training (5 years)
• Laundry (5 years)
• Retail Sales
• Cash register
Additional Information
What I lack in education, I feel I make up for with experience. I love to meet new people, I love staying busy and I have energy and time to spare. I am out going and personable and I have many years of customer service experience. I am organized, great at multi tasking and time management. I am in the process of attaining driver's license again. I work well independently or in a group setting. I am a fast learner and I feel I would be a great asset to any company.
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