Customer Service Support Specialist
Resume:
CUSTOMER SERVICE
LYRIC
MCLAURIN
CONTACT INFORMATION
*************@******.***
*** ******** ****, ****** **, 39427
SKILLS
LANGUAGES
english
OBJECTIVE
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call
EXPERIENCE
CUSTOMER SUPPORT SPECIALIST
Sonova. Remote Feb 2023 - Apr 2024
requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer proles Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
focused on addressing customer needs and resolving concerns. returns, credits, and orders
CUSTOMER SERVICE ASSOCIATE
Savilinx. REMOTE Nov 2021 - Jan 2023
solving problems
of inquiries, complaints, or comments, as well as actions taken activities such as exchanging merchandise, refunding money, or adjusting bills
to customers lacking details or complete information customers' problems.
CUSTOMER CARE REPRESENTATIVE
Broadpath. Remote Jan 2020 - 2021
through effective communication techniques.
information and support to customers.
performance metrics.
efficiency.
responses, fostering positive relationships.
EDUCATION
DIPLOMA
Collins High School. Collins MS 2016 - 2020
1. Troubleshooting
1. Communication
2. Problem solving
Complaint Resolution
3. Multitasking
2. Problem-solving
3. Conflict resolution
· Serve customers via phone, fax, mail and/or email by determining
· Maintain a high inbound call answer rate. (80-100 calls a day avg)
· Maintained customer satisfaction with forward-thinking strategies
· Investigate and resolve problems related to the shipment of product,
· In charge of answering customer calls, listening to their concerns and
· Keep records of customer interactions or transactions, recording details
· Resolve customers' service or billing complaints by performing
· Perform clerical duties such as typing, proofreading, and sorting mail
· Suggest and check alternate spellings, locations, and/or listing formats
· Check to ensure that appropriate changes were made to resolve Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
·
· Streamlined call response times for improved customer experience
· Maintained a high level of product knowledge to provide accurate
· Contributed to team success, consistently achieving call center
· Managed high call volume with exceptional professionalism and
· Built rapport with customers through active listening and empathetic
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