Customer Service Guest Relations
Resume:
Natasha DepavloffBarbosa
Nevada City, CA *****
******************@*****.***
WWW: https://bold.pro/my/natasha-depavloffbarbosa-240*********/106r
Professional Summary
At IHOP, I excelled in a high-volume dining environment, leveraging strong multitasking and exceptional customer service skills to enhance guest satisfaction and streamline seating efficiency. My proactive approach to guest relations and adeptness at coordinating tasks significantly contributed to a positive dining experience, underscoring my ability to manage complex situations and maintain a welcoming atmosphere.
Skills
Customer Service
Strong multitasking
Greeting guests
Active Learning
Cleanliness and hygiene
Cash Handling
Complex Problem-Solving
Scheduling
Personal presentation
Relationship Building
Coordinating tasks
Table Bussing
Guest Relations
Payment Processing
Judgment and Decision Making
Supply Restocking
Social Perceptiveness
Menu Memorization
Server Support
Dining room management
Group reservations management
Sales and Marketing
Menu presentation
Guest Relations Management
Safe Food Handling
Efficient seating
Reading Comprehension
Food station setup
Bill computation
Monitoring performance
High-volume dining
Food inspection
Work History
January 2022 - June 2022
IHOP - Kahului, HI
Restaurant Hostess
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Checked in with servers to confirm preparedness before seating customers.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Prepared dining room for service by cleaning, organizing tables and placing table settings.
Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Complied with food safety and food hygiene regulations to safeguard public health.
Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Increased efficiency by organizing menus and updating daily specials boards before each shift.
Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Used cash registers and credit card machines to cash out customers.
Accommodated special seating requests for guests to enhance satisfaction.
Monitored seating area and checked restrooms regularly to keep spotless.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Relayed guest comments or suggestions to manager on duty for further action.
Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Delivered pick-up and curbside orders to guests.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Took initial drink orders and relayed information to wait or bar staff.
Education
Nevada Union High School Grass Valley, CA
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