Customer Service Representative
Resume:
Work History
Meticulous customer service representative with a comprehensive
background in health care and sales management. Exceptional abilities in accurate record keeping and rendering exceptional customer service. Outstanding evaluation, classroom management and patient management
Inbound Call Center Representative
American Stock Transfer & Trust Company, Brooklyn, NY
Answered phone with friendly greeting to create
positive inbound calling experience for customers. Assisted Number customers in average Timeframe by
answering questions, responding to inquiries and
handling telephone requests.
Learned and maintained in-depth understanding of
product information, providing knowledgeable
responses to diverse questions.
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction. Documented and detailed calls and complaints
using call center's CRM database.
Contributed to company achieving and holding
industry-leading customer service ratings.
Educated customers on current promotions,
upgrades or new offerings available under current
plan.
Addressed escalated customer service issues sent
from sales and service teams to save customer
relationships.
Promoted available products and services to
customers during service, account management
and order calls.
Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences.
2021-04 -
2021-08
Front Desk Receptionist
Peak Security Plus, Brooklyn, NY
2018-01 -
2020-01
Customer Service
Representative
Victoria
Ajasin
Contact
Address
760 Eldert Lane Brooklyn, NY,
11208
Phone
***************@*******.***
Skills
Classroom management
Excellent
Attention to Detail
Very Good
Student safety
Excellent
Excellent phone demeanor
Very Good
Data entry skills
Good
Customer service
background
Very Good
Team building
Good
Microsoft excel
Answered multi-line phone system to respond to
inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process.
Retrieved mail, packages and documents on behalf
of guests, promptly verifying receipt and arranging for pickup or transmittal.
Transcribed phone messages and relayed to
appropriate personnel.
Prepared weekly employee work schedules for team
members.
Monitored office supplies by checking inventory and placing orders.
Maintained files and records by implementing
effective filing systems that boosted efficiency and organization.
Resolved customer issues quickly and notified
supervisor immediately when problems escalated.
Confirmed appointments, communicated with
clients and updated client records.
Answered central telephone system and directed
calls accordingly.
Greeted incoming visitors and customers
professionally and provided friendly, knowledgeable assistance.
Maintained building security by monitoring logbook and issuing visitor badges.
Answered high-volume, multi-line telephone,
directing callers to appropriate company personnel. Answered large volume of incoming calls daily to
resolve customer issues and schedule appointments. Sorted, received and distributed mail
correspondence between departments and
personnel.
Managed multi-line phone system directing
individuals to desired personnel and providing
general information about operations.
Corresponded with clients through email, telephone or postal mail.
Monitored and screened visitors to verify
Very Good
Microsoft office
Good
Leadership
Good
Collaboration
Good
Resources information
Average
Appointment scheduling
Very Good
Credentialing data
coordination
Very Good
Microsoft excel
Good
Microsoft office
Good
accessibility to inter-office personnel.
Directed incoming calls to internal personnel and
departments, routing to best-qualified department. Supported various administrative duties by
proofreading, transcribing and invoicing.
Kept reception area clean and neat to give visitors positive first impression.
Front Desk/ School Liberian
CUNY York College, Queens, NY
Answered multi-line phone system to respond to
inquiries and transfer calls to correct departments and personnel.
Drove expansion of library collections and programs in response to student and faculty needs and
special requests.
Researched, planned and set up attractive and
informative library exhibits.
Managed reserve desk collection of reference
materials.
Provided extensive instruction for students, patrons and staff in use of print and electronic materials. Scheduled and coordinated use of library
equipment among teachers and staff.
Received and processed Number new acquisitions
for library each Timeframe.
Trained Number library staff to manage book and
media loan procedures at circulation desk.
Repaired or replaced damaged items to maintain
continuity of service.
Trained staff, students and faculty on use of library technology.
Assisted students in locating and using library
resources and assisted teachers with materials
needed to enrich classroom instruction.
2015-10 -
2017-12
Sales/Cashier Associate
Forever 21 Bay Plaza Mall, Bronx, NY
Checked pricing, scanned items, applied discounts
and printed receipts to ring up customers.
Helped customers complete purchases, locate items
and join reward programs.
2014-03 -
2015-05
Offered each customer top-notch, personal service
to boost sales and customer satisfaction.
Maintained clean sales floor and straightened and
faced merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Trained new associates on cash register operations, conducting customer transactions and balancing
drawer.
Balanced and organized cash register by handling
cash, counting change and storing coupons.
Provided accurate information about promotions,
customer programs and products, helping drive high customer retention.
Greeted customers and helped with product
questions, selections and purchases.
Stocked merchandise, clearly labeling items, and
arranging according to size or color.
Answered questions about store policies and
addressed customer concerns.
Issued receipts and processed refunds, credits or
exchanges.
Used POS system to process sales, returns, online
orders and gift card activations.
Supported efficient and timely replenishment of
sales floor merchandise.
Worked closely with shift manager to solve problems and handle customer concerns.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Folded and arranged merchandise in attractive
displays to drive sales.
Logged reports, expenses, receipts and sales
documents into digital database.
Organized store merchandise racks and displays to
promote and maintain visually appealing
environments.
Informed customers of current store promotions to
encourage additional sales purchases.
2013-06 - Medical Assistant
Summer Youth Employment Program, Bronx, NY
Promoted good oral and personal hygiene by aiding
patients with shaving, bathing and teeth brushing. Offered immediate assistance in emergency and
routine paging situations to evaluate needs and
deliver care.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Supported ambulation and physical therapy needs
by conducting planned exercise routines.
Reduced risks of patient infection and cross-
contamination by cleaning and sterilizing
equipment.
Transported patients between rooms and
appointments or testing locations.
Facilitated personal hygiene management, feeding
and ambulation.
2013-08
Teaching Assistant
Summer Youth Employment Program, Bronx, NY
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Assisted teachers with classroom management and
document coordination to maintain positive learning environment.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Collated classroom materials to help teachers
prepare for daily instruction and activities.
Maximized receptive learning by educating students using hands-on instructional techniques.
Promoted physical, mental and social development
using classroom games and activities.
Supported classroom activities, tutoring, and
reviewing work.
Assisted students with various needs from putting on coats to go outside to reviewing homework
assignments.
Kept abreast of latest information on specific
subjects and learning strategies.
Assessed student assignments to check quality and
completeness before submission for grading.
2012-06 -
2012-08
Education
Accomplishments
Worked under direction of licensed teacher in and
outside of classroom.
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Partnered with teacher to plan and implement
lessons following school's curriculum, goals and
objectives.
Psychology
Brooklyn College of The City University of New York - Brooklyn, NY
2016-08 -
2021-05
Academic Dean list 2016-2018 academic year
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