Customer Service Client Care
Resume:
Lisa Strainge
Myrtle Beach, SC *****
***********@*****.***
EDUCATION Salem State College – BA, Psychology (Pending) Northeastern University – Paralegal Studies
Work Experience
Customer Service Coordinator
Banfield Pet Hospital-Myrtle Beach, SC
February 2022 to Present
Greet clients and pets. Check patients in and put of hospital. Various office duties, answering phones, scheduling appointments. Dealing with client questions and concerns. Opening and closing hospital. Client Care Specialist
Massachusetts Veterinary Referral Hospital
August 2020 to August 2021
Responsible for ensuring that all clients to the hospital are taken care of to the best of our ability. This includes admitting and discharging patients, assist in financing of cost of patient care including filing of insurance claims, working with technicians and doctors in the coordination of patient placement and care, communicating with staff regarding steps of treatment, scanning and filing of paperwork for Vet offices and maintenance of hospital records of all types. Client Care Supervisor
Billerica Veterinary Hospital
May 2019 to April 2020
Responsible for checking in/out patients, scheduling/confirming appointments, Scheduling the client care team, daily operation of the hospital, direct contact with owners, daily paperwork, navigation of EZYvet program
Client Care Specialist
Massachusetts Veterinary Referral Hospital
July 2017 to May 2019
Responsible for ensuring that all clients to the hospital are taken care of to the best of our ability. This includes admitting and discharging patients, assist in financing of cost of patient care including filing of insurance claims, working with technicians and doctors in the coordination of patient placement and care, communicating with staff regarding steps of treatment, scanning and filing of paperwork for Vet offices and maintenance of hospital records of all types. Branch Sales and Service Representative
Metro Credit Union
October 2011 to July 2017
Responsible for ensuring superior customer service for all branch members. Daily duties include opening member accounts, greeting members to the branch, all activities involved with the teller line, taking and closing loan applications, and all duties involved in the opening and closing of the branch. Assistant Store Manager
Blockbuster Video
February 2005 to April 2011
Responsible for daily running of all aspects of the store from opening to closing including all paperwork, bank deposits, beginning and end of day routines, customer relations, shipping and receiving of product and supervision of all store employees. Also worked very closely with both store and regional managers to help promote the store and make decisions regarding the operation of the store on a daily basis. Medical Records/Night Supervisor
Harvard Vanguard
August 1998 to December 2000
Responsible for overseeing the night shift including supervision of employees, filing and inputting patient information, transferring files to various departments and occasionally speaking with and assisting with patient questions and needs.
Education
BA in Psychology
Salem State College
Paralegal Studies
Northeastern University
Skills
• Veterinary technician experience
• Microsoft Excel
• Computer skills
• Data entry
• Leadership
• Paralegal
• Time management
• Communication skills
• Sales
• Typing
• Medical receptionist
• Front desk
• Insurance verification
• Medical scheduling
• Medical billing
• Computer literacy
Languages
• English - Fluent
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