Public Information Officer, Certified Information and Referral Spec
Resume:
PHYLLIS GEORGE
***********@*****.***
PROFESSIONAL SUMMARY
Acted in the capacity of a Certified Information and Referral Specialist [CIRS] assessing and addressing the needs of the senior population in the provision and disbursement of
appropriate social services [7 years]
Demonstrated advanced expertise as a Public Affairs/Relations Information Officer for
the Atlanta Department of Public Safety [10 years]
Authored a Department of Public Safety Biennial Report for a department of 2,400
Utilized literary skills in the development of press releases, radio scripts, and
organizational documents
Served as a liaison between the Office of the Atlanta Commissioner of Public Safety
and the mass media; Television, Radio, Print, and News Wires [AP/UPI}
Worked in collaboration with case management in federal, state, and local social services agencies in the provision of social service resources for the senior community
SKILLS
Proficient Verbal and Written Communication
Multiple Literary Skills
Experienced Researcher
Strong Organizational Ability
Social Services Expertise
PERSONAL TRAITS
Reliability/Dependability
Staunch Work Ethic
Tenacity
Adaptable to Team, Independent, and Remote Work Environments
Social Media Enthusiast
Exhibit a Professional Demeanor
EDUCATION
State University at Oswego, New York 1962 - 1963
Georgia State University – Journalism Courses 1978 - 1980
CERTIFICATIONS
Certified as an Information and Referral Specialist [CIRS] 2001-2008
under the auspices of The Alliance of Information and Referral
Specialists [AIRS] - Fairfax, VA, and The Atlanta Regional
Commission [ARC]
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WORK HISTORY
RECEPTIONIST/CONCIERGE PART-TIME 2019 - 2020
Smyrna Towers Senior Residency
Acted in the capacity of Front Desk Receptionist/Concierge
in a ten-story high-rise residency for 160 seniors
Handled medical and fire emergencies
Served as an Essential Worker during the Covid-19 Pandemic
ensuring residents acted per CDC guidelines
Assisted Facility Director with administrative tasks
EVENING COORDINATOR PROGRAM 2017-2020
Helene S. Mills Senior Multipurpose Center
Acted in the capacity of an Evening Program Coordinator
in a Senior Multipurpose Center
Provided administrative support to the Facility Manager
Coordinated facility's Evening Program functions
Provided membership and guests with customer service support
Orchestrated efficient facility program operation to include
open communication with the membership
Maintained focused class monitoring to facilitate positive
membership experiences
Assisted with the development of program projects
Monitored membership classes with log maintenance
CERTIFIED INFORMATION AND REFERRAL SPECIALIST 2001 - 2008
Clayton County Senior Services
[Formerly Clayton County Aging Program]
Acted in the capacity of a Certified Information and Referral Specialist [CIRS]
under the auspices of the Atlanta Regional Commission [ARC] and the
Alliance of Information and Referral Specialists [AIRS] utilizing the
intake process to define and assess the client's needs for the appropriate
disbursement of social services
Managed a monthly caseload of 500 telephone and in-person intake
interviews; assessing and addressing the individualized scope of need
in a community-based social services agency
Interfaced with federal, state, and local social service agencies in order
to assign appropriate provisions of service to the senior community
Attended sensitivity training to facilitate the restoration of dignity and
respect to the senior population
Utilized literary skills in the development of agency documents
PUBLIC AFFAIRS/RELATIONS INFORMATION OFFICER 1975 - 1985
The Atlanta Department of Public Safety [DPS]
Provided administrative support to the Atlanta Department of Public
Safety Commissioner
Utilized proficient literary skills in writing and editing departmental
correspondence to include policy and procedure
Authored and published a Biennial Report for a department of 2.400
Acted in the capacity of liaison between the Office of the Commissioner
and the mass media, i.e., TV, Radio, Print, and News Wires [Associated Press, UPI]
Developed press releases and recorded radio scripts for news media
Assisted the Director of Public Affairs with administrative office functions
AFFILIATIONS
Membership in ‘THE BROKEN PIECES PROJECT’ - A private non-profit organization providing support to women in transitional housing and homelessness
Gaps in Work History reflect periods in which the applicant was unable to secure gainful employment
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