Senior Scrum Master
Resume:
Murari Kumar Jha
Technical Program Manager
************@*****.*** • 347-***-****
LinkedIn • Woodbury, NY
Summary
Results-oriented, self-motivated, and resourceful senior IT leader with extensive experience spearheading transformative initiatives and driving end-to-end project execution and people management to deliver innovative technology solutions across healthcare, life sciences, insurance, and e-commerce domains. Analytical, critical-thinking problem solver adept at identifying opportunities for improvement and increased efficiencies. Exceptional written and verbal communication skills enable effective conveyance of complex data in compelling, executive-level presentations and engaging instruction in training and mentoring programs. Collaborative leadership style inspires teams to top performance and builds trusted relationships on all levels. Technical Proficiencies
MPP, CMTR, PPM Fieldglass, ATP, Rally, Jira, Version One Remedy, Service Now Confluence, SharePoint SAP-Hybris, Intershop, Sterling OMS GIT, SonarQube, Jenkins, REST API UiPath Microsoft Office Suite Accomplishments
• Demonstrated strength leading large digital business transformation programs building complex systems, driving process improvements, and managing change to drive business agility.
• Acknowledged specialization in Lean Agile project management and coaching with process definition and improvement for agility, framework tailoring for business needs, driving metrics, and reporting transformation for project and program agile adoption.
• Proven track record in customer relationship management building key stakeholder consensus and leadership trust by consistently exceeding expectations on project timelines, budgets, risk management, and quality assurance. Key Areas of Expertise
• Project/Program Management
• Strategic Planning & Execution
• Agile Methodologies
• Lean/Agile Transformation
• Data Analysis
• Pattern Identification
• Metrics Management
• Process Improvement
• Coaching & Troubleshooting
• RFP & Pre-Sales Support
• Lean Implementation/Assessment
• Risk Management
• Client Relationship Management
• Agile Team Leadership & Training
• Account Management
Career Experience
Northwell Health, Melville, NY 03/2022 – Present
Manager, RPA Implementation
Drive end-to-end project management focused on delivering iterative enhancements, process oversite and change management best practices. Lead business process review meetings and workshops to generate awareness of RPA capabilities, documenting current process pain points and identifying opportunities for automation. Establish milestones and monitor progress of plans and schedules identifying delivery risks and executing mitigation strategies and solutions. Oversee identification and prioritization of use cases to deliver robust opportunities pipeline. Liaise with stakeholders to determine requirements. Mentor colleagues through automation software lifecycle instilling best practices and development techniques. Define, design, and configure project phases adhering to governance objectives. Contribute to Center of Excellence capturing post implementation benefit in reports according to Center requirements.
• Appointed key liaison between technical and functional teams leveraging strong communication and interpersonal skills to facilitate cross-functional collaboration.
• Promoted and drove adoption of emerging automation technologies across entire enterprise. Cognizant Technology Solution, Bengaluru/New York 08/2014 – 03/2022 Senior Program Manager & Scrum Lead/Agile Coach (03/2020 – 03/2022) Directed and engaged more than 70 IT professionals spanning up to ten cross-functional teams each comprised of six developers and one scrum master tasked with upgrading latest micro-services architecture and new feature developments to enable AWS cloud movement. Oversaw project or program budget forecasting and actual, resourcing, release planning, delivery P a g e 2 2
and governance framework set up in collaboration with PMO and delivery excellence team. Mentored and coached agile team facilitators encouraging wide-spread adoption of agile best practices. Evaluated agile transformation effectiveness capturing insights in reports. Drove continuous refinement of backlog interfacing with product owner. Contributed to program implement
(PI) planning and facilitate Scrum Agile ceremonies. Resolved team member concerns and identify/mitigate risks removing impediments.
• Spearheaded ground-up development and first release of public cloud-hosted web application for agency renewals and paperless bonds delivery in less than one year by taking ownership of POC, design, and delivery and team leadership resulting in approximately $1.1 million in savings per year.
• Improved CSAT score by 30% within three months turning around delivery by driving issue prioritization, process and delivery improvements, goals alignment, resource training, and customer relationship management to build trust and manage expectations.
01/2019 – 02/2020
Program Manager & Senior Scrum Master (01/2019 – 02/2020) Oversaw CTS engagement revenue, cost, resourcing, delivery risks, and schedules against defined targets across multiple projects to digitize omnichannel e-commerce platform to microservices architecture. Facilitated program-level events including PI planning, ART Sync, and Inspect/Adapt Workshop of ART with distributed Agile teams in India and U.S. Contributed as Scrum Master for two teams.
• Improved backlog organization, flow visualization, and progress reporting through Scrum, Kanban & Scrumban boards in JIRA/Confluence reporting results to leadership team through dashboards.
• Appointed to Agile Center of Excellence team to support SAFe Agile transformation in LS DE portfolio – engagement was recognized as highest maturity project in Agile in one year. Project/Account Manager, Northwell HIE Implementation (08/2014 – 12/2018) Drove multiple projects for Health Information Exchange (HIE) overseeing engagement revenue, cost, resourcing, delivery risks and schedules against client-defined scope and schedule. Reviewed project requirements and architectural design assisting to create estimates and garner management consensus for timelines, resources, and budgets required to perform development, business analysis, quality assurance, and testing activities. Liaised with end users, clients, and product management team to gather and define business requirements translating insights to user stories in JIRA including grooming teams, contributing to story pointing and estimations, and tracking during sprints for delivery. Mitigated risk and staffed new resources interfacing with and informing key stakeholders to combat possible scheduled variances, delays, issues, and concerns.
• Scaled CTS account revenue to more than 300% during four years of engagement through collaborating with key stakeholders, creating compelling sales pitches, and improving delivery efficiency on overlap delivery model.
• Acknowledged subject matter expert in quality assurance guiding User Acceptance Testers in job runs and validation configuration setup.
Education
Master of Philosophy
Dr, C,V Raman University, Bilaspur, India
Master of Science in Information Technology
Punjab Technical University, Jalandhar, India
Licenses & Certifications
Project Manager Professional (PMP) Certification
ICP-ACC Agile Coach Certification
Certified Scrum Manager (CSM)
SAFe Agilist (Leading SAFe) Certification
SAFe Release Train Engineer Certification
Lean Six Sigma Green and Black Belt Certification
Certified Scrum Product Owner (CSPO)
Awards & Recognition
Highest Agile Maturity Score, TFS Digital Transformation Program, CTS, 2019 Best Program Team Award, Overall Team Delivery Excellence, CTS, 2016, 2017 Appreciation & Reward Memento, Best Innovative Solution Delivery Idea at NSLIJHS, OCIO, FY 2018 Test Champion of the Year Award 2009 Young Lead(s) Achiever Award-2011 Star Performer Award - 2012
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