Program Manager Data Analytics
Resume:
Rebecca M. Perry
PROFESSIONAL EXPERIENCE
CTDI — Sr Program Manager, Global Implementations
December 2021 - PRESENT
●Serve as advisor to the Global VP of Mobile & Consumer Electronics, providing data analytics and actionable insights that effect strategic growth & organizational designs
●Develop revenue goals, KPI targets and reporting to align new branches with the program financial objectives & key metrics
●Lead advanced financial planning & analytics exercises for existing programs and global RFP responses resulting in rewards with GCV > $100M
●Analyze and make recommendations regarding proposal cost, reapplication, proposal requirements, risks & trade-offs
●Create executive level presentations with analytics & backup materials
●Create the roadmap to go-live, expansion and greater profitability across new & existing distribution centers
●Oversee external partners and vendors deploying large scale automation solutions for distribution centers & reverse logistics centers
CTDI — Sr Manager, Business Ops & Analytics
August 2020 – December 2021
●Developed data visualization tools and performance metrics through Tableau contributing to 25.4% Y.O.Y growth in net income
●Provide oversight, coaching & development to a 300+ person staff of managers, employees and contingent workers
●Collaborate with the client on reconciliation reports to identify and resolve any variances in the internal inventory system vs SAP
●Ensure contractual service level agreement & quality standards are met with Receiving and Inventory control of ~ $1 billion in Verizon Wireless, Fios and Amazon Home Security products
●Communicate with customers and cross functional teams (IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance
●Achieved 99% YTD on customer impacting KPIs
●Manage Power Industrial Trucks and operators while ensuring compliance with internal safety programs OSHA requirements
CTDI — Sr Business Analyst
December 2019 – August 2020
●Responsible for compiling daily profit and loss forecast and analysis with budget management recommendations
●Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
●Identify, analyze, and interpret trends or patterns in complex data sets
●Work closely with Executive Leadership to determine business priorities and information needs
●Analyzing and evaluating key elements of multiple customer programs: Third party expenses, order activity trends, inventory control, and KPI’s
●Locate and define new process improvement opportunities to drive efficiency
●Query and organize large datasets to create tailored reports and Dashboards in the Tableau BI tool.
MARS Co. Inc — Director of Operations
August 2017 – November 2019
●Led Business Operations Teams responsible for National Marketing and Engineering Agreements with Verizon, Comcast, AT&T, & Xtel
●Negotiated Master Service Agreements and SOW’s with major Telecom & Technology Companies
●Worked across five divisions to identify opportunities for efficiency and effectiveness in systems use, processes and best practices
●Ensure all channels are in alignment with Program objectives
●Provide budgeting, resource planning, and data analytics for multiple programs with annual revenue $1 Million +
●Defined and prioritized strategic objectives, short and long term for multiple projects/platforms
Comcast - Apex — Sales Operations Manager
August 2016 - August 2017
●Led cross functional teams in completion of major Fiber Network builds and new product system integration into Salesforce.com and Microsoft BI
●Executed a total of $378 Million GCV in Dark Fiber & Small Cell Contracts
●Strong understanding of Master Service Agreements with major Wireless & Telecom Carriers
●Responsible for sales forecasting & analytics, performance metrics development, and process improvement plan,
●Regularly presented performance reviews and strategic planning initiatives to Executive Leadership
●Created and managed Access databases for new LOB products to track bidding, project milestones, revenue and expense (OPEX & CAPEX)
Comcast - Apex— Project Manager
December 2015 – August 2016
●Manage all aspects of Dark Fiber and Small Cell projects from vendor sourcing and management, financial stability, and key deliverables
●Managed 40 + national projects simultaneously with $5M+ budgets
●Responsible for business change management (incl. business process redesign, training, and SOPs)
●Work with clients, engineers and vendors to determine scope, requirements, and controls to be included in SOWs
●Resolve complex customer issues often through internal resources
Verizon — Business Sales
January 2012 - November 2015
●Consistently performed well above quota, with YTD % attainment of 201% revenue, and 155% strategic products. Top 5% ranking in Mid-Atlantic
●Identified Multi-Tenant business properties for Fios builds with greatest ROI
●Strategically managed revenue generation endeavors including development of pipeline strategies via Salesforce.com
●Serve as primary contact for customer during full life-cycle
Verizon — Sales Support, Call Centers
September 2010 – January 2012
Performed root cause analysis on customer fiber billing complaints
Developed performance improvement plans and quality assurance strategies to increase efficiency in Consumer Call Centers with 300+ reps
Verizon — Sales Trainer, Workforce Development
March 2008 – September 2010
Delivered sales process and technical product training to Sales Consultants via Face to Face and E Learning Platforms
Supervised, coached and developed groups of 15-20 call center sales consultants during on-boarding
Verizon — Sales Consultant
July 2002 – March 2008
5 Dawn Rd
Levittown, PA 19056
***************@*****.***
SKILLS
Strategic Planning
Financial Planning
Project Management
Program Management
Process Improvement
Detail-Oriented & Organized
Data Analytics
Tableau
Advanced Microsoft Excel
Oracle ERP
Advanced G-Suites
Leading Cross-Functional Teams
EDUCATION - CERTIFICATES - LICENSES
Project Mgmt Institute – PMP Certification, 2023
Bucks County CC – A.A. Business Administration, 2010
Bucks County CC – Certification Microsoft Office, 2010
License – PA Real Estate License, 2008
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