Customer Service Data Entry

Donna V. Edwards

**** **** ******

Ocala, FL ****0

Cell: 954-***-****

***************@*****.***

Summary

Experienced in Supervision, Customer Service, and Employee Training/Retention; Special skills include computers, sales, team building, and merchandising. Preserve excellent relationships with vendors and partners. Experience

Walmart, Alachua, FL August 2015- Present

Freight Handler Associate

• Manually fill orders for stores for customer service

• Transport and or move freight using power equipment with utmost safety

• Maintained work area to keep the store standard enhancing sales

• Followed company policy as outlined in Employee Policy Guide Sam’s Club, Ocala, FL August 2013- August 2015

Communications Associate

• Maintained awareness of promotions, advertisement, and share knowledge on product to provide quality customer service

• Promoted merchandise by display to increase sales up to 60%

• Maintained work area to keep the store standard enhancing sales

• Followed company policy as outlined in Employee Policy Guide College of Central Florida, Ocala, FL August 2011- May 2013 Information/Marketing Clerk

• Managed 5line phone system

• Filed and organized and also provide efficient data entry

• Received and distributed calls/emails

• Sent mass broadcastings to faculty and staff

United States Army, Watertown, NY June 2006 - June 2010 Supervisor /Signal Support Systems Specialist

• Managed 8 employees enabling independent performance with excellence

• Administrated Information Technology procedures for 4500 customers for network access

• Installed, repaired, and troubleshot computers, radios and telephones to provide service communication systems

• Maintained tactical satellite communications/ GPS receivers/ mobile antenna systems Wal-Mart, FL April 1994 - June 2006

Department Manager Sawgrass, FL (August 2004- June 2006)

• Increased sales by 30% by developing unique training techniques

• Supervised, motivated, and trained 12 workers

• Maintained merchandise ordering and inventory level

• Used sales reports to plan monthly and quarterly inventory forecast Assistant Manager Sunrise, FL (February 2002- August 2004)

• Managed scheduling of employees and related personnel issues

• Hired, trained, and coached employee teams toward successful attainment of planned performance

• Developed internal and external communications and reports as needed

• Ensured compliance and adherence to organizational policies and procedures Department Manager Sawgrass, FL (February 1999- February 2002)

• Assisted HR in conducting interviews and employee retention.

• Prepared monthly and quarterly plan reviews and inventory forecasts.

• Executed promotional and liquidation programs.

Layaway Manager Sawgrass, FL (August 1997- February 1999)

• Trained and managed personnel in area of record keeping

• Conducted safety audits and inspections as well as review safety reports Customer Service Manager Sawgrass, FL (April 1995- August 1997)

• Established Four-Star Cashier Program used company-wide, to recognize employees and improve retention

• Built a teamwork environment that encouraged hard workers and customer relationship

• Trained and motivated up to 56 cashiers and improved the front-end performance by 80%

• Encouraged associates to achieve personal goals to constantly go beyond expected quotas Education

College of Central Florida Ocala, FL (B.A. Business Administration/ Psychology January 2011-2015 Plantation High School Plantation, FL

References Available Upon Request

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