Front Desk Customer Service
Resume:
Nayely Villanueva
Front Desk Associate
Kansas City, KS 66102
*************@*****.***
Focused Professional with 3.5+ years of experience and a proven knowledge of telephone etiquette, guest retention and food and
beverage operations. Aiming to leverage my skills to successfully fill a role at your company. Work Experience
Customer Service Representative
Centrinex Call Center - Lenexa, KS
June 2019 to Present
• Process loan applications online and over the phone.
• Help customers with any questions and complaints.
• Reach out to past and future clients to offer our services and explain what we do.
• Contact banks and other financial institutions
• Verify customer information
• Deal with sensitive client information such as SSN and banking information
• Set up client appointments
• Answered general questions
• Answered calls from clients and customers
• Handled online orders and credit card transactions
• Created loan applications
• Provided policy and service information
• Performed customer service surveys
• Performed data entry for orders and customer information
• Responsible for cashier duties
• Responsible for tracking and maintaining inventory Front Desk Agent
American Motel - Kansas City, KS
October 2021 to January 2022
First one to greet guests and offer assistance.
Check guests in and out of rooms
Make housekeeping schedules
Scan IDs
Sign for packages
Keep Front Desk tidy
Answer phone calls
Server
IHOP - Kansas City, KS
February 2021 to September 2021
• Dealt with money and food
• Spoke to customers
• Cleaned the dining area
• Took orders and ran food to tables
• Processed to-go orders
• Made specialty drinks
Front Desk Associate
ECONOLODGE / MOTEL 6 - Kansas City, KS
May 2017 to May 2018
• Greet, register and assign rooms to guests
• Contact housekeeping or maintenance staff when guests report problems
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning
• Transmit and receive messages using telephones or telephone switchboards
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Folder
AERO TRANSPORTATION PRODUCTS - Independence, MO
July 2016 to May 2017
Fold material over train door mold and assure there are no air pockets
• Measure doors and cut gasket to fit
• Apply glue to doors and gasket, adhere gasket to doors
• Clean and rack train doors to be sent to shipping department Retail Sales Person
VIVA FASHION MART - Kansas City, KS
March 2016 to July 2016
• Answer questions regarding the store and its merchandise
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
• Inventory stock and requisition new stock
• Clean shelves, counter, and tables
Team Member
CHICK FIL A - Savannah, GA
December 2015 to March 2016
• Accept payment from customers, and make change as necessary
• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads or coffee using proper safety
precautions and sanitary measures
• Pack food, dishes, utensils and accessories for transportation from catering or food preparation establishments to locations
designated by customers
Education
High school or equivalent
Skills
• Front Desk
• Guest Service
• Customer Service
• Office experience
• Phone etiquette
• Serving Experience
• Typing
Additional Information
I work multiple departments and interact with different clients as well as customers. I answer questions for my team as well as assist in training all new hires.
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