Customer Service Treatment Coordinator

Jennifer Lynn Gram

***** *********** ***.

West Los Angeles, CA 90066

424-***-**** *********@*****.***

EDUCATION

• Bachelor of Arts in Business, California State University Fullerton 2000-2004

• Registered Dental Assisting Program, Concorde Career College 2008 PROFILE

In the dynamic world of dentistry, I bring over a decade of invaluable experience in management, operations, and customer service, all with a bright and friendly flair. Fluent in both English and Spanish, I charm and communicate effortlessly, spreading positivity wherever I go. As a natural problem-solver and an enthusiastic team player, I exude leadership qualities that elevate every challenge to a thrilling adventure. My quick learning aptitude adds an exciting spark to my journey in the dental industry, making every day a delightful exploration of growth and success. EMPLOYMENT

Patient Treatment Coordinator

The Beverly Hills Center for Advanced Dental Implants & Periodontology, Dr. Jean-Jacques Elbaz 2022-Present

• Act as the Patient Treatment Coordinator, ensuring a seamless experience for patients by guiding them through treatment plans, addressing their concerns and answering questions

• Facilitate communication between patients and the dental team, ensuring a high level of patient satisfaction; collaborate with the dental team to coordinate appointments and procedures efficiently

• Provide clear explanations of treatment options, costs, and insurance coverage

• Assist patients in understanding and completing necessary paperwork and documentation

• Maintain accurate patient records and follow up on outstanding treatment plans

• Oversee day-to-day office managerial duties, ensuring smooth operations

• Manage the Accounts Receivable report, successfully collecting over $300,000 within a 12- month period

• Mastered and managed the MediCare process for the office, ensuring compliance and timely reimbursements

• Handle billing for the office, ensuring accuracy and efficiency Patient Hygiene/ Treatment Coordinator

Le Chic Dentist, Dr. Pouria Sadri & Dr. Maryam Hadian 2019-2021

• Spearhead patient appointment coordination, treatment plan management, and meticulous insurance verification to optimize dental care processes.

• Oversee front desk operations with exceptional proficiency, including patient check-in/out and adeptly handling inquiries to enhance the overall patient experience.

• Exhibit adeptness in financial coordination, expertly managing payment collection, and forging strategic financial arrangements to ensure seamless billing procedures.

• Cultivate a warm and inviting atmosphere for patients, fostering enduring relationships and instilling a sense of trust and satisfaction.

• Collaborate on vital office administration and marketing initiatives for dental services, contributing significantly to the growth and success of the practice. Hygiene Coordinator

Dr. Mark Handelsman DDS, Santa Monica 2015-2019

• Managed all administrative duties and ensured smooth office operations

• Coordinated and scheduled patient appointments, including hygiene visits

• Assisted in treatment presentations for hygiene procedures and follow-up care

• Acted as the liaison between the dental hygienists and patients, addressing any concerns or questions

• Handled verification of insurance benefits for both general dental and hygiene procedures

• Successfully managed the hygiene schedule, ensuring optimal efficiency and minimal wait times for patients

• Collected and processed payments for hygiene services and coordinated with insurance providers for coverage

• Conducted end-of-day and end-of-month duties, ensuring accurate financial reporting

• Maintained a clean and organized front desk area while managing phone calls, emails, and patient inquiries

• Assisted with general office tasks, such as filing, faxing, and copying Treatment Coordinator/Head Receptionist

Beverly Hills Perio, Shannon Bausista 2013-2015

• Assisted with general office duties and maintained patient records

• Verified insurance benefits and collected co-pays

• Efficiently scheduled appointments and assisted with treatment presentations Receptionist

Bay View Dental, Robert Vaughin 2007-2013

• Oversaw various administrative assignments and office operations

• Managed billing and insurance verification processes

• Maintained the office calendar and training schedule

• Organized the hygiene schedule and handled new patient charting, scheduling, and treatment SKILLS & QUALIFICATIONS

CPR certification

Computer Proficiencies:

• Excel

• Microsoft Word

• PowerPoint

• Softdent

• QuickBooks

• Eagle Soft

• Dentrix

• Open Dental

• PracticeWorks

• Outlook

• MacPractice

• Google Suite

REFERENCES

Available upon request

Contact this candidate