Client Relations Store Manager
Resume:
Sophia E Carter
Phoenix, AZ 85029
Cell: 602-***-****
***************@*****.***
OBJECTIVE
Seeking a management role focused on performance metrics and client relations. WORK ETHIC AND ABILITIES
Work Ethic
● Communicating with other Supervisors, Peers, or Subordinates
● Complex Problem Solving
● Critical Thinking and Time Management
● Establishing and Maintaining Interpersonal Relationships
● Judgment and Decision Making
● Oral/Written Comprehension and Expression
● Organizing, Planning, and Prioritizing Work
● Speech Clarity and Recognition
Abilities
● Adaptability/Flexibility- Open to change and variety in the workplace
● Attention to Detail- Careful about detail and completing tasks
● Cooperation- Pleasant with others and displaying a great attitude
● Dependability- Reliable, Responsible, and Dependable
● Initiative- Willingness to take on responsibilities and challenges
● Integrity- Honest and Ethical
● Persistence- Ready to face obstacles
● Stress Tolerance- Dealing calmly with high stress situations
● Reliability- Making sure everything is correct
EMPLOYMENT HISTORY
Dollar Tree Chandler, AZ
Store Manager 01/14-6/17
● Direct and coordinate activities involving sales of products.
● Resolve customer complaints regarding service.
● Review operational records.
● determine profitability.
● Wave at the people to pull them in for sales
● Prepare budgets and approve budget expenditures.
● Monitor customer preferences on how much they will get back.
● Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
● Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
● Confer or consult with department heads to plan advertising services and to secure information on equipment.
Charlotte Russe Charleston, SC 29406
Keyholder
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
● Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
● Refer unresolved customer grievances to designated departments for further investigation.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
● Solicit sales of new or additional services or products.
● Order tests that could determine the causes of product malfunctions. JC Penny Catalog Charleston, SC 29406
Lead Customer Service Representative 01/10-07/16
● Provide customer service by responding to customer inquiries and complaints.
● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
● Instruct staff on how to handle difficult and complicated sales.
● Hire, train, and evaluate personnel in sales or marketing establishments.
● Assign employees to specific duties.
● Enforce safety, health, and security rules.
● Examine merchandise to ensure that it is correctly priced and displayed.
● Plan budgets and authorize payments and merchandise returns.
● Perform work activities of subordinates, such as cleaning and organizing shelves.
● Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Mcdonalds Charleston, SC 29445
Cashier, Cook, window
Associates manager
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Issue receipts, refunds, credits, or change due to customers.
● Assist customers by providing information and resolving their complaints.
● Establish or identify prices of foods, services or admission, and tabulate bills using calculators, cash registers
● Greet customers entering establishments.
● Answer customers' questions, and provide information on procedures or policies.
● Process merchandise returns and exchanges.
● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
● Stock shelves, and mark prices on shelves and items.
● Request information or assistance using paging systems.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. EDUCATION
Diploma
South Carolina Goose creek High School 2015/17
● 3 Years Transfer
Peoria HIgh school
● 1 year Graduate 2017/18
Contact this candidate