Data Entry Customer Service

Shakiyalee morrison

903-***-**** ************@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. A solid leader with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success which is a great asset in any role and/or department assigned.

SKILLS

●Efficient and Detail-Oriented

●Technical Support

●Medical Insurance Rep

●Supervisory Experience

●Sales

●Email Support

●Salesforce

●Zendesk

●Understanding Customer Needs

●Creative Problem Solving

●Call Documentation

●Order and Refund Processing

●Data Entry

●CRM Software

●LiveChat Support

●Microsoft Office

●Billing

EXPERIENCE

12/2023 to 06/2024

(Remote-Contracted) Customer Service Supervisor

Healthcare Support

●Cross-trained in multiple departments to know all company needs and train new employees.

●Analyzed and updated all necessary changes to Salesforce software

●Processed customer service requests via phone support and email support

●Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

●Noted customer correspondence in CRM to track requests, problems and solutions.

●Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

●Audited internal data and processes to identify and manage initiatives, improving business performance.

●Recommended metrics and models based on observed trends.

●Worked with internal teams to understand business needs and changing strategies.

01/2020 to0 11/2023

Data Entry/Account Administrative Representative

Texoma Medical Center (Overnight)

●Performed administrative tasks and assisted in executing business solutions

●Successfully entered data into company database and validated the accuracy of valuable company information

●Used and analyzed data from automated information aggregators to update the database

●Generated data reports, enter company findings into the database and perform backups

●Supported data entry across departments as requested, switching promptly to new projects.

05/2018 to 01/2020

Customer Services Representative

SPIRE (ALORICA)

●Assisted staff with resolving complex customer issues and implementing targeted solutions.

●Cross-trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

●Documented customer correspondence in CRM to track requests, problems and solutions.

●Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

●Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

●Assisted customers by providing confirmations, answering questions and offering general information.

EDUCATION

Bachelor of Business Administration in Business Administration

AIU Online - Houston, TX

June 2019 to October 2021

Associates of Science in Business Management in Business Administration

Grayson County College - Denison, TX

August 2017 to May 2018

Diploma Sherman High (Graduated early)

2003-2005

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