Customer Service Representative
Resume:
Jose Calderon
Las Vegas, NV *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Affinity Global (Global Credit & Collection Inc.) - Las Vegas, NV Present
Book appointments for the COVID-19 vaccines and different counties in Arizona for the Arizona Department of Health Services. In addition, I educate individuals on what to do if they have no transportation or cant go to the states specific sites. CSR - Customer Service Representative
C3 connect - Las Vegas, NV
January 2020 to December 2020
Rep for four medi-cal groups and assisted for commercial plan payments. Helped customers change there group and doctors. Assisted customers with finding a hospital or urgent care that excepts there plan. Assisted with formulary and overrides for pharmacy drugs. Aiding with ordering DME equipment for patients.
CSR - Customer Service Representative
Quest Software Inc. - Las Vegas, NV
February 2018 to December 2019
Helped customers understand there emergency insurance policy and dispatched tow services to customers with car battery emergencies, flat tires, lock outs, and emergency tows all around the United States.
Dishwasher
Metro pizza - Las Vegas, NV
June 2018 to July 2019
Dishwasher and cleaner
Janitor/Maintenance
Pro Janitorial - Las Vegas, NV
April 2000 to October 2018
Janitorial work, handyman maintenance, floor technician, apartment cleaning and turns. Porter and maintenance tech
Galleria palms - Las Vegas, NV
May 2002 to November 2006
Work orders, turns, basic A/C work
Education
Associate in Arts (AA) in Education
Evergreen Valley College - San Jose, CA
August 1996 to December 1998
High school diploma in Music
Santa Teresa High School - San Jose, CA
January 1993 to December 1996
Certificate in Computer Applications
County Occupational center - San Jose, CA
January 1995 to December 1995
Skills
• 45 words per minute
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Buffing
• Floor Care
• Handyman
• Environmental Services
• Residential Cleaning
• Cleaning Experience
• Custodial Experience
• Commercial Cleaning
• Laundry
• Kitchen experience
• Upselling
• HIPAA
Certifications and Licenses
Driver's License
Assessments
Scheduling — Familiar
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Food handler Card
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