It Support Customer Care

CURRICULUM VITAE

PERSONAL DETAILS

Name : Churchill Onyango Okoth

Nationality : Kenyan

Date of Birth : 14/03/1994

Marital Status : Married

Mobile No : +974-********/+254*********

Languages : English

Email : *****************@*****.***

OBJECTIVE:

To demonstrate with passion about customer care services, having confidence in dealing with customers and contribute towards the growth of a company and the clients it serves. WORK EXPERIENCE:

June 2021 to date Qatari Diar.

IT Support/Helpdesk Assistant.

Duties and Responsibilities

Keep computer systems running smoothly and ensure users get the maximum benefit from them

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Replace parts as required, follow diagrams and written instructions to repair a fault or set up a system

Provide support, including procedural documentation and relevant reports

Support the roll-out of new applications

Set up new users' accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

Work continuously on a task until completion (or referral to third parties, if appropriate)

Prioritize and manage many open cases at one time

Rapidly establish a good working relationship with customers and other professionals, such as software developers

Test and evaluate new technology

Conduct electrical safety checks on computer equipment. 2020 April – May 2021 Dimok Security System.

Network Administrator

Duties and Responsibilities

Troubleshoot and resolve network production problem.

Liaise with users and evaluate requirements, recommend design.

Analyze and resolve technical problems for establish networks.

Test and setup server, workstation hardware and software.

Install, upgrade and configure network printing, user access and security software. 2018 – March 2020 Facilities Management and Maintenance

(Hamad International Airport)

Data Entry

Duties and Responsibilities

Transfer data from paper formats into database systems

Type in data provided directly from customers or other parties

Create and manage spreadsheets with large numbers of figures

Verify data by comparing it to source documents

Update existing data

Produce reports

Retrieve data as requested

Perform regular backups to ensure data preservation

Sort, organize and store paperwork after entering data January – March 2016 Kenya Power Limited

IT Help desk Assistant (Internship)

Duties and Responsibilities

Answer phone calls and internal customer request and complains in an effective manner

Reporting to supervisor with any problems or suggestions to better work atmosphere

Assisting internal customers in a timely manner to avoid long waiting times

Calm frustrated internal customers by providing excellent and solutions

Transfer call to appropriate personnel.

EDUCATION BACKGROUND

2013-2015 St Paul’s University

Diploma in Computer Science

2008-2012 Rang’ala Boys High School

Kenya Certificate of Secondary Education

PERSONAL OBJECTIVE

Able to work under minimum or no supervision.

Adaptable to new environment, a team player and swift to learn new things.

Hardworking, responsible and trustworthy.

Proven experience as data entry clerk

Fast typing skills

Excellent knowledge of word processing tools

Good command of English both oral and written and customer service skills

Great attention to detail

Sense of ownership and pride in your performance and its impact on company’s success

Critical thinker

Good time-management skills

Great interpersonal and communication skills

Certification

ITIL 4

Web security Application

REFEREES

1. Mr. Serul Islam

Shift Manager

Facility Management & Maintenance

Cell phone: +974-****-****

Email: **********@*****.***

2. Mohammed Shakir

Qatari Diar

Supervisor

Cell phone: +974-********

3. Patricia Mbugua

ICT Supervisor KPLC

Cell phone: 072*******

Email: ********@****.**.**

Contact this candidate