Team Member Customer Service
Resume:
Louella Martinez
Las Vegas, NM *****
************@******.***
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments.
Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items.
Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Work Experience
Supervisor/ Part Time Manager of TRUCK
Pinos Truck Stop-Las Vegas, NM
November 2017 to March 2023
Recruited and hired qualified candidates to fill open positions. Greeted and encouraged feedback from customers to implement in-store operational changes. Aided in negotiation with vendors and suppliers to reduce overall costs. Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier/Store Manager
Love's Travel Stops & Country Stores Inc.-Las Vegas, NM July 2021 to November 2021
operational.
Scanned customer purchases and supported transactions to streamline sales process. Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands. Verified customer identification for alcohol or tobacco purchases. Received payments for products and issued receipts. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Bartender
Trujillo Lounge-Las Vegas, NM
May 2015 to October 2017
Upsold customers from shelf to premium brands to help boost sales. Balanced daily registers and generated sales reports for management. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Poured wine, beer and cocktails for patrons.
Maintained list of ride services for inebriated customers. Collected and organized daily till totals and tips. Talked easily with patrons to build rapport and earn repeat business. Met customer, business operations and server needs with minimal errors or delays. Stocked bar with beer, wine, liquor and related supplies. Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits. Manager
Auntie Maes cafe-Wichita, KS
July 2013 to February 2015
Greeted and encouraged feedback from customers to implement in-store operational changes. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities. Managed shifts in absence of store manager to deliver excellent customer service while promoting sales. Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom. Delivered level of service to customers in effort to build upon relationships for future clients. PINOS Resturant/ TRUCK STOP-Las Vegas, NV
roles.
Education
High school diploma
Robertson High School - Las Vegas, NM
August 1995 to May 1998
Skills
• POS systems Cash register operation
Cash management Credit and cash transactions
Scanner operations Merchandise restocking
Ordering and stocking ID verification
Payment processing Customer assistance
Issue resolution Effective customer upselling
Liquor regulations and compliance Returns and exchanges Cash drawer balancing Bank deposits
Staff mentoring Coin counting
• Sales
• Cash register
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