Quality Control Customer Service
Resume:
Lashandra Wright
Waukegan, Illinois 60085
*****************@*****.***
C#:224-***-****
ALT#224-***-****
Objective
Eagar to utilize comprehensive skill-sets which focuses on team contribution, corrective action, timely feedback, positive support, healing with different methods to enable the receiver to heal within their bodies quickly.
Experience
Reiki Healer Shaman Anointed Yahweh Certified May 2024
Healing with different uses without manufactured prescription/no prescription medication
Driver UBER February 2020 - Current
Transport customers or purchase orders in safe and timely fashion
Provide outstanding customer service and support for every enter action
Contractor Quality Assurance IRIS, USA. March 2020 – January 2021
Implemented workplace handbook regarding quality checks
Used specification per customer request to ensure 100% accuracy
Communicated with team members regarding issues or concerns with products
Tagged pallets that were out of specification and kept tally of pallets placed on hold
Contractor Randstad November 2018– March 2020
Implemented safety for assembling, building, or measuring
Configured shelves, racks, and pegs for a department store
Followed foreman directions for assisting teammates
Tagged area once completed and assisted others when task were completed
Protection Officer Allied Universal July 2018- November 2018
Utilized proper greeting salutations for incoming or outgoing guest and staff
Maintained accurate accountability of every guest entering or exiting the property
Corresponded to emails, phone calls, intercoms, or viewed door alerts and responded accordingly
Assisted co-workers with time keeping and business procedures
Quality Control Team Lead Express Professional April 2018- July 2018
Assisted with informing 30+ new and current employees regarding company policies and procedures.
Assisted with training, coaching, guiding and mentoring new or current employees to shine within the company.
Caught inventory errors before being transferred to the shipping department.
Completed quality control which consisted of checking the product
Created deviations reports for rejected product to be reassembled
Finalized quality assured products were ready for final shipment using SOP’s and BOP’s
Quality Control & Assurance Labor Solutions February 2017-April 2018
Assisted with making sure parts being sent were above 98% quality standards.
Assembly, soldering, testing final product for package and shipment.
Assisted with inventory control for accurate record keeping and communicated superior when issue(s) arose.
Used calipers, micrometers, and scales before finalizing product to be packed and shipped.
Maintained accurate accountability of deviation records
Corresponded to emails and voicemails with the highest importance
Assisted co-workers with time keeping, business procedures and best business practices
Property Manager Public Storage February 2015- February 2017
Processed customers payments within the systems
Assisted with training new hires and reset store front to make items sellable
Assisted customers that with reported issues or concerns with their/other customer units
Managed under 10 employees which consisted of being on call twenty-four hours a day.
Contacted customer’s regarding their account
Kept all documents regarding customers ledgers confidential and secure from general viewing.
Obtained Google reviews from renters to generate new or returning business prospects.
Club Operations Team Lead MWR Great Lakes March 2012- February 2015
Assisted with informing 5+ new and current employees regarding company policies and procedures.
Trained, coached, guided and mentored new or current employees to shine within the company.
Completed walk through to ensure site was clean and well kept.
Aided teams with daily tasks when needed
Requested feedback from upper management and subordinates regarding the views on certain matters
Assisted management as a fill-in Mobile Cashier when short staffed.
Completed custodian work such as cleaning common areas
Reported unsafe, non-working or necessary items for restrooms.
Education
Associate’s Degree In Science W/ A Concentration Business Administration 10/2014 Everest University
Major: Administration
Minor: Management
Related coursework: worked with Microsoft Office 2010 Suite, created PDF's, office equipment, budgeting software, accounting, etc.
Supervisory Skills for the Industrial Workplace Enrolled 02/2020 Penn Foster
Leading teams for optimal performance, building skills and measuring results, problem solving and conflict management, lean manufacturing and OSHA compliance
Additional awards, recognition, certificates
PERC Card (current), Leadership and advanced leadership, diversity, Steller star customer service, forklift certification, OSHA certified and several others.
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