Customer Service Data Entry
Resume:
Little Elm, TX *****
*********@*****.***
KEYANTE PIERCE
OBJECTIVE
To secure a role where I can combine my passion for delivering exceptional service with my skills in client interaction and problem-solving. Committed to providing personalized and memorable experiences, fostering customer satisfaction, and supporting the overall success and growth of the business.
PROFESSIONAL PROFILE
Highly organized and detail-oriented Administrative Administrator with over six years of experience providing comprehensive administrative support in fast-paced environments. Adept at managing multiple priorities, coordinating complex schedules, and streamlining office operations to enhance productivity and efficiency. Proficient in a variety of office software, including Microsoft Office Suite and various database management systems. Demonstrated ability to maintain confidentiality, exercise discretion, and deliver exceptional customer service. Known for strong communication skills, proactive problem-solving, and a commitment to achieving organizational goals.
SKILLS & ABILITIES
Scheduling and Coordination: Expertise in managing executive calendars, arranging meetings, and coordinating travel plans.
Office Management: Skilled in overseeing daily office operations, ensuring a well-organized and efficient workplace.
Document Preparation: Proficient in preparing, editing, and distributing professional documents, reports, and presentations.
Communication: Strong written and verbal communication skills, with the ability to interact effectively with clients, colleagues, and executives.
Data Management: Experienced in maintaining accurate records, handling data entry, and managing filing systems.
Customer Service: Dedicated to providing excellent customer service and resolving inquiries promptly and professionally.
Problem-Solving: Proactive in identifying issues and implementing effective solutions to streamline processes.
Team Collaboration: Ability to work collaboratively with diverse teams and contribute to a positive work environment.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
PROFESSIONAL EXPERIENCE
ADMIN AMINSTRATION /SIMON PROPERTY GROUP
March 2018 to May 2024
• Calendar Management: Schedule and coordinate meetings, appointments, and events for executives and staff.
• Correspondence Handling: Manage incoming and outgoing communications, including emails, phone calls, and mail.
• Document Preparation: Create, format, and edit documents, reports, presentations, and spreadsheets.
• Filing and Record Keeping: Maintain and organize digital and physical files, ensuring accurate record-keeping and easy retrieval.
• Office Supplies Management: Monitor and replenish office supplies, placing orders as needed to ensure smooth operations.
• Data Entry: Input and update data in various databases and systems with accuracy and attention to detail.
• Travel Arrangements: Arrange travel itineraries, accommodations, and transportation for employees as required.
FRAGRANCE /\ADVISOR, MACYS
February 2016 to February 2018
• Customer Assistance: Provide personalized shopping assistance and style advice to customers, enhancing their shopping experience.
• Product Knowledge: Maintain in-depth knowledge of Macy’s products, promotions, and services to effectively assist and educate customers.
• Sales Support: Assist customers with purchases, returns, and exchanges, ensuring a seamless transaction process.
• Customer Relationships: Build and maintain strong relationships with customers to encourage repeat business and customer loyalty.
• Problem Resolution: Address and resolve customer concerns and complaints promptly and professionally.
• Team Collaboration: Work closely with team members and managers to achieve sales goals and deliver exceptional customer service.
• Sales Techniques: Utilize effective sales techniques to drive sales and meet individual and store performance targets.
• Feedback Collection: Gather customer feedback to help improve store operations and the overall shopping experience.
PACKER, AMAZON
September 2015 to February 2016
Quality Control: Inspect items for defects or damage before packing to maintain high standards of product quality.
Efficiently pack customer orders into boxes, ensuring products are secure and protected for shipping.
Labeling: Correctly label packages with shipping information, ensuring accuracy for delivery.
Inventory Management: Keep track of inventory levels and report any shortages or discrepancies.
Equipment Operation: Safely operate packing equipment and machinery, following safety guidelines and procedures.
Speed and Efficiency: Meet daily productivity targets and packing quotas while maintaining accuracy and attention to detail.
Material Handling: Manage packing materials, including boxes, tape, and padding, ensuring they are stocked and readily available.
Team Collaboration: Work closely with other warehouse staff to ensure smooth operations and timely order fulfillment.
Problem-Solving: Identify and resolve packing issues quickly to avoid delays in shipping.
CASHIER/ WENDY’S RESTAURANT
May 2014 to September 2015
Customer Service: Greet customers warmly and provide assistance with purchases and inquiries.
Transaction Processing: Accurately handle cash, credit, and debit transactions, ensuring correct payment and change.
Scanning Items: Scan and register items quickly and efficiently, ensuring correct pricing and quantities.
Bagging Purchases: Pack and bag customer purchases carefully, ensuring items are protected and organized.
Receipt Issuance: Provide receipts and any relevant information regarding returns or exchanges.
Cash Handling: Balance cash drawer at the beginning and end of shifts, ensuring accurate accounting of sales and cash on hand.
Sales Promotion: Inform customers about ongoing promotions, discounts, and loyalty programs.
Inventory Management: Assist with restocking shelves and maintaining store inventory levels.
Cleanliness and Organization: Maintain a clean and organized checkout area, including restocking supplies such as bags and receipt paper.
Customer Complaints: Address and resolve customer complaints promptly and courteously.
Refunds and Exchanges: Process returns and exchanges according to store policies, handling any issues professionally.
EDUCATION
CHRISTIANA HIGH SCHOOL —NEWARK, DE — HIGH SCHOOL DIPLOMA
Graduated June 2015
Lacrosse: Team Captain 04/2012 – 06/2013
Academic: Honor Roll GPA 3.0 10/2004 - 06/2015
Member of Christiana High School Sports Lacrosse Team/Basketball/Tennis Teams 09/2004 - 06/2015
Member of School Band: Clarinet/Color Guard 09/2004 - 06/2015
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