Patient Care Long-Term
Resume:
Trina T. Watson
Cell: 510-***-****
Email: ***********@*****.***
CAREER OBJECTIVE: Caring, patient-focused professional seeking a position using
exceptional personal care skills, interpersonal and organizational skills to provide
compassionate high-quality care within various professional settings.
SKILLS SUMMARY:
•Extensive experience in private home care and recent experience in long-term care, focusing on patient care.
•Demonstrated responsibility, efficiency, flexibility, and commitment to providing accurate information and
ensuring patient safety.
•Proven ability to work in a fast-paced, intense environment to meet deadlines
• The ability to elicit confidence and build rapport with clients through service and support
• Possess hands-on experience, in caring for patients and residents in alignment with departmental policies.
EDUCATION AND TRAINING:
Northwest Vista College-Healthcare Administration-expected graduation-August 2026
OSHA-General Industry Safety and Health, Certification, November 2020
CPR Training Core, LLC-Basic Life Support (BLS) Certification February 2021
Diversity & Inclusion Certification-Dynamic Advancement, December 2020
WORK EXPERIENCE:
Tenet Health Care May 2021 to May 2022
Northeast Orthopedics and Sports Medicine San Antonio, TX
Surgery Coordinator
Responsible for assisting with projects and in process improvement activities including promotion of customer service/satisfaction through education and resolution of staff and surgeon issues.
Serves as the “point person” with OR and NEO staff and surgeon to resolve issues arising before, during, or after a case according to department policies and procedures.
Functioned in all aspects of surgery scheduling, providing oversight for patients’ surgery instruction, and directing hospital admission according to the needs of various types of surgeries according to the tasks needed for all surgery cases.
Tenet Health Care January 2019 to May 2021
Acacia OB/GYN San Antonio, TX
Patient Service Representative
Collects co-pays, and posts charges to patient accounts including charge entry and balance processing.
Processes 50-100 patient appointments for four OB/GYNs and Certified Nurse Midwife schedules.
Distributes information to patients regarding office policies, procedures, information about the practice, etc.
Enroll patients in the patient portal ensuring patient information is obtained with quality and accuracy.
Touchstone Communities September 2018 to January 2019
Stone Oak/Heights of Bulverde Bulverde, TX
Certified Nursing Assistant Training
Assisted residents with meal service, transfers, bathing, toileting, and other various requests under the RN.
Reported prompt changes in patient condition and other concerns to the RN or LPN in charge.
Prepared resident progress notes and submitting promptly.
Utilized standard precautions and infection control policy and procedures for patient safety
Trina T. Watson Page 2
University Health Systems November 2017 to June 2018
Financial Access Specialist San Antonio, TX
Facilitated, secured, and obtained accurate patient data from various departments and family members to complete pre-certification of benefits and conduct financial clearance of insurance information needed to ensure timely patient hospital admissions.
Interviewed patients in person and over the phone to ensure patients and their families understood consent for treatment policies to receive services and updated patient demographics according to HIPAA guidelines.
Ensured all insurance requirements and authorizations have been received and submitted for services.
University Health Systems March 2017 to November 2017
Unit Clerk-Transplant 9ACU/9ICU San Antonio, TX
Addressed inquiries and problem-solved family concerns regarding hospital policies and patient care, in person and on the phone with families in a timely and accurate manner.
Performed and managed all clerical functions for acute care and intensive care units providing support for patient care, including urgent and non-urgent requests.
Maintained and managed patient bed tracking, room transfers, and patient discharges, assisting the Charge Nurse and all medical staff with various requests needed for patient assistance for 72 beds.
University Health Systems May 2016 to March 2017
Registration Access Specialist San Antonio, TX
Interviewed patients to obtain accurate, complete demographic information to complete the registration and admission process for emergency room services.
Provided accurate and appropriate information to the billing department to ensure timely insurance submissions through no error registration and insurance screening.
Collects appropriate forms of information required by private insurance and government programs of patient information according to HIPAA guidelines.
Spectrum Association Management June 2015 to April 2016
Closing Specialist San Antonio, TX
Prepared accurate and timely documents for property refinance, and resale transactions to title companies, realtors, homeowners, and ownership account transfers.
Provide exceptional service via phone, email, and in-person to internal and external customers.
Received customer orders, submitted order confirmations, tracked delivery time service, tracked customer payments, and maintained disclosure of related association documents and modules in the system.
Received inbound calls and made outbound calls as needed to clarify customer information and requests.
First Resort June 2008 to June 2014
Medical Office Manager/ Call Center Representative San Leandro, CA
Properly directed inbound calls in phone queues to improve call flow and wait times.
Conducted and managed initial inquiry requests to qualify callers for services and provided needed referrals for inbound calls from other agencies and departments.
Published daily reports for clinic leads, customer feedback, and departmental operations for clinics
Overseen special projects, and specialized services between local agencies and development staff.
Governed daily operations of medical staff, executive staff, and client services
Managed volunteer projects and provided training and other office project support.
Oversee volunteer recruitment, volunteer projects for client services at community events, scheduling of prenatal clinics, and patient education.
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