Account Manager Sales

JENNIE PIPKIN

Phone: 281-***-**** *************@*****.***

Professional Summary

Friendly and enthusiastic service-oriented person with 15 years of specialization in communication and interpersonal skills. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

SKILLS

*Judgment and Decision-Making *Customer and Personal Service

*Active Learning *Management of Personal Resources

*Time Management *Leadership

*Sales and Marketing *Strategic Account Development

*Client Base Retention *Professional Integrity

Experience

Mar 2018-Mar 2021

Account Manager Balch Logistics Houston, TX

*Scheduled and coordinated transport between companies, departments and customers

*Assigned loads to drivers based on designated routes and driver location

*Checked all load-related documentation for completeness and accuracy

*Determine requirements and generate work orders to facilitate dispatch

*Advised customers & clients on import and export restrictions, tariff systems, insurance requirements, quotas, documentation and any other customs-related matters

*Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter

* Participated in ongoing training to enhance own job skills and knowledge.

*Found and attracted new business

Aug 2014-Nov 2016

Sales Manager AcceptanceNow Victoria, TX

*Manage store performance by reviewing and analyzing various reports, including P&L's

*Maintain files properly with updated information and sales activity

*Manage account activities

*Review expired accounts and communicate with customers to promote timely payments

*Ensure bank deposits were completed

*Customer service both in person and over the phone

*Offer customers a new way to serve them and drive retailers’ revenue through a lease purchase program.

*Provide front line supervision to store co-workers, including training and development *Collaborate with partnership store and management to introduce program

*Communicate performance goals and objectives to co-workers about lease purchase program

*Execute plans to increase sales

Sep 2009-Apr 2014

General Manager Aaron's Sales and Lease Corpus Christi, TX

*Monitor and ensure efficient operations of store

*Collect revenues and protect company assets

*Act as a customer counselor by discussing benefits of timely agreement renewal payments

*Contact customers directly who have not paid their lease agreement either over the phone or through field visits

*Maintain and update customer database

*Good communication and interpersonal skills

*Strong organization skills

*Review and close new agreements with customers

*Resolve customer concerns

*Product ordering

*Maintain professional appearance

*Review monthly P&L's

June 2007-Sep 2009

Sales Manager Aaron's Sales and Lease Aransas Pass, TX

*Manage the overall sales function of the store

*Sell merchandise

*Set and achieve weekly and monthly sales goals

*Generate new business by marketing strategies

*Confirm customer identification, collect money and obtain customer signatures on lease agreement

*Ensure execution of Aaron's YES program of customer service

*Maintain the stores showroom floor

*Perform routine service calls

*Assist General Manager with product ordering for future sales and events

*Good computer skills

*Excellent telephone etiquette

Awards & Acknowledgements

*April 2011-Top 10 Allstar stores in the company with Aaron's

Education

High School Diploma May 1998

Victoria High School – Victoria, TX

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