Shift Leader Customer Service

Jenna Joel

Zip: *****

City: Lexington

State: SC

Phone Number: 803-***-****

Summary

Decisive Shift Leader skilled in managing daily scheduling and team tasks. Mentors team members in top-quality service delivery. Coordinates workflows to meet assigned goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to take on any task to support the team and help the business succeed. Offers strong effective communication and encouraging abilities. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Skills

- Customer Service Management

- Production Scheduling

- Decision-making Capabilities

- Rules Enforcement

- Problem-Solving

- Cash Handling

- POS System Operation

- Role Modeling

- Policy Enforcement

- Adaptability and Flexibility

- Equipment Troubleshooting

- Production Reporting

- Operations Support

- Flexible Schedule

- Sales and Upselling

- Motivational Leadership

- Training Assistance

- Team Leadership

Work Experience

Shift Leader

Lick Ice Cream Lexington, SC

April 2024 - May 2024

- Counted drawers and followed proper daily cash handling procedures.

- Assessed team performance to encourage productivity.

- Motivated employees to optimize team performance.

- Communicated, trained, and promoted quality standards to team members.

- Ensured cleanliness of store throughout shift, including restrooms and dining area.

- Conducted cash handling procedures, such as counting registers and making deposits.

- Delegated tasks to encourage teamwork during shifts and comply with company standards.

- Fostered a positive work environment through team-building activities and motivational techniques.

- Resolved customer complaints to maintain positive relationships.

- Kept accurate inventory records and tracked costs against budget targets.

- Trained staff in job roles, business policies, and industry best practices. Shift Leader

Cava Lexington, SC

October 2023 - April 2024

- Planned and supervised job task assignments, upholding quality standards.

- Assessed team performance to encourage productivity.

- Responded to all customer concerns or issues promptly and professionally.

- Identified and resolved conflicts between workers to promote teamwork.

- Executed cash management duties with POS and shift reports.

- Counted drawers and followed proper daily cash handling procedures.

- Resolved customer complaints to maintain positive relationships.

- Managed team during shift to ensure smooth operations.

- Trained new staff members on job duties and company policies.

- Assigned tasks to employees based on their skills and abilities. Customer Service and Sales Supervisor

Musician Supply Lexington, SC

February 2023 - October 2023

- Grew brand and territory with successful management of sales and distribution channels.

- Fostered positive work environment to motivate sales team.

- Resolved customer complaints efficiently and professionally.

- Established positive relationships with key clients by providing exceptional service.

- Improved store results continuously using successful sales and production team collaborations.

- Monitored inventory levels and collaborated with purchasing department to replenish stock as needed.

- Maximized team success with targeted hiring, effective training, and ongoing mentoring.

- Mentored team members to overcome selling obstacles.

- Provided staff with assistance in performing difficult duties.

- Maintained customer satisfaction with swift and knowledgeable support on difficult issues. Team Member

Rush's Lexington, SC

April 2022 - February 2023

- Completed numerous orders and projects per shift with high accuracy.

- Performed housekeeping duties to support ideal operations.

- Adapted to operational needs, taking on different roles to support workflow.

- Supported fellow team members with regular tasks and activities.

- Restocked supplies to keep teams productive.

- Collaborated with team members to achieve daily goals.

- Maintained cleanliness and organization of store displays.

- Offered product recommendations based on customer needs and preferences.

- Processed customer transactions and maintained accurate cash drawer throughout shift.

- Operated POS system to record orders, process payments, and print receipts. Education

High School Diploma

Student currently at Lexington High School, Lexington, SC Expected May 2025

Languages

- Spanish: Intermediate

- Russian: Advanced

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