A Team Service Representative
Resume:
Diane E Greer
Oldsmar, FL *4677
*************@*****.***
Objective
I am a very friendly, outgoing person who is very loyal and dedicated. I can work in almost any environment and love working with people. While I work great in a team, people usually look to me for leadership because I have an attitude to get things done right and fast. I take verbal and written instructions very well. I get along well with others and always try to understand their point of view. I am looking for a job in which I can grow and learn.
Abilities
I have years of exper. working with others whether it be in person or on the phone. I am very goal oriented. I can work in a team or on my own. I have years of experience. in typing and computer skills, as well as a customer rep. I also have management skills.
Employment History
Paper Deliverer
12/2009 - 06/2010
Las Cruces Bullentin
Las Cruces, NM
Deliver almost 800 papers on base every Friday mornings
Customer Representatives
09/2009 - 10/2009
Convergy's
Las Cruses, NM
Assisted subordinates and supervisors in identifying and resolving problems
Corrected records
Typed account information
Answered customer questions
Consistently met or exceeded resolved issues
Filled out contract forms, determined charges for service requested, collected deposits, prepared change of address records and issued discontinuance orders, using computer
Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation
Applied knowledge of more than 65 computer programs to use
Imput interview information into computer
Talked with customers by phone
Customer Service Representative
03/2006 - 11/2006
Convergy's
Clarksville, TN
Assisted subordinates and supervisors in identifying and resolving problems
Corrected records
Typed account information
Answered customer questions
Consistently met or exceeded resolved issues
Filled out contract forms, determined charges for service requested, collected deposits, prepared change of address records and issued discontinuance orders, using computer
Reviewed complaints concerning billing and service rendered, referring complaints of service failures to designated departments for investigation
Applied knowledge of more than 65 computer programs to use
Imput interview information into computer
Talked with customers by phone
Driver
07/2005 - 02/2006
Jade Dragon
Clarksville, TN
Delivered food items to business establishments and private homes
Traveled by automobile
Kept log of items received and delivered
Maintained high standards of excellence
Obtained receipts and payment for food delivered
Serviced vehicle driven, such at checking fluid levels and replenishing fuel
Excellent driving record
Served as cook, prep. person, answering phones and taking orders
Assisted manager in planning and execution of deliveries and preparing food
Responded to written and telephone requests for food
Driver
08/2004 - 04/2005
Papa John's
Hope Mills, NC
Delivered food items to business establishments and private homes
Traveled by automobile
Kept log of items received and delivered
Maintained high standards of excellence
Obtained receipts and payment for food delivered
Serviced vehicle driven, such at checking fluid levels and replenishing fuel
Excellent driving record
Served as cook, prep. person, answering phones and taking orders
Assisted manager in planning and execution of deliveries and preping food
Responded to written and telephone requests for food
Driver
04/2004 - 08/2004
Pizza Hut
Fayetteville, NC
Delivered food items to business establishments and private homes
Traveled by automobile
Kept log of items received and delivered
Maintained high standards of excellence
Obtained receipts and payment for food delivered
Serviced vehicle driven, such at checking fluid levels and replenishing fuel
Excellent driving record
Served as cook, prep. person, answering phones and taking orders
Assisted manager in planning and execution of deliverys and preping food
Responded to written and telephone requests for food
Waitress
09/2003 - 04/2004
Ryan's Steak House
Fayetteville, NC
Served and assisted diners to serve themselves at buffet
Replenished supplies of food and tableware
Carried trays of food to individual tables for diners
Cleaned and maintained work area
Requisitioned food and materials for cooks
Maintained high standards of excellence
Helped in preparation of food for the buffet and individual customers
Doubled as a cook and cashier
Assistant Manager
04/1998 - 01/2001
Domino's
Hope Mills, NC
Coordinated food service activities of hotel, restaurant, and other similar establishments and at social functions
Estimated food and beverage costs, requisitioning and purchasing supplies
Assisted subordinates and supervisors in identifying and resolving problems
Conferred with food preparation and other personnel to plan menus and related activities, such as dining, bar and banquet operations
Directed hiring and assignment of personnel
Investigated and resolved food quality and service complaints
Maintained stores for opening and closing stores, keeping them maintaining standards for health and upper management
Maintained food, banks records, and produced reports for upper management
Maintained high standards of excellence
Identified problems, diagnosed causes and determined corrective actions
Demonstrated effective presentation skills
Maintained close personal contact with general and dist. management as well as inside people and drivers
Expedited communication between upper level management and general personnel
Delivery Driver
04/1998 - 01/2001
Fayetteville Observer Newspaper
Fayetteville, NC
Drove truck or automobile over prescribed route to deliver newspapers to wholesale dealers and to bus, airline, and express stations for shipment
Loaded newspapers onto vehicle
Purchased bags maintaining effective inventory control
Reviewed list of dealers, customers, and station drops for change in deliveries
Maintained records and produced reports for distribution.
Kept records of deliveries made
Maintained high standards of excellence
Collected receipts for deliveries to new dealers
Picked up unsold newspapers and credited news dealers accounts
Collected payment for newspaper deliveries from customers
Kept records of driving expenses such as mileage, oil, gas, tires, and brakes
Responded to written and telephone requests for deliveries
Stocked newspapers in street sales racks and collected coins from rack coin boxes
Distributed sales promotion material to customers with newspaper deliveries
Maintained close personal contact with distribution,. management and customers
Handles up to 50 lbs of papers as well as getting out of automobile to put papers on doorstep as requested by customers
Handled over 200 papers a night
Customer Care Representative (CCR)
06/1997 - 10/1999
Clickship Direct
Fayetteville, NC
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education History
Completion Date
Issuing Institution
Qualification
Course of Study
12/1992
Fayetteville Tech. Comm. College
General Equivalency Degree (GED)
General High School Curriculum
Certifications
Certification Title
Issuing Organization
Completion Date
Customer Rep. Certification
Fayetteville Tech. Com. College
04/2001
Honors
Additional Information
References Available on Request
Contact this candidate