Food Service General Manager

PROFESSIONAL

SUMMARY

Dedicated, hardworking restaurant management professional

with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with [6] years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back- of-the-house operations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. l Service- oriented l Inventory control and record keeping l Staff scheduling l Dynamic, friendly hostess l Natural leader l Food service background l Strong work ethic l Point of Sale (POS) system operation l Passion for customer satisfaction l Proven cost-control expert

SKILLS

Teambuilding

Decision-Making

Flexible and Adaptable

Active Listening

Multitasking Abilities

Excellent Communication

Written Communication

Planning and Coordination

Interpersonal

Communication

Organization and Time

Management

Self-Motivated

Problem-Solving

Attention to Detail

Good Telephone Etiquette

Associate of Applied / University of Texas Pan American - MARIA YANEZ

*******@***.*** H: 956-***-**** C: 956-***-**** Mission, Texas 78574 WORK HISTORY

Edinburg, TX / 08.2006

Received an award from Coastal Deli for Out of This World Service

Network Marketer / Self Employed - McAllen, TX / 11.2021 - Current

Strengthened marketing programs to capture new business and take advantage of changing trends in client markets. Identified appropriate marketing channels and target customers for campaigns.

Monitored trends in social media, industry and competitive landscape to create new material.

Planned marketing initiatives and leveraged referral networks to promote business development.

Developed advertisements with impactful messages to stimulate engagement and reach target audiences.

Analyzed data from previous and current marketing

campaigns to improve future results.

Maintained high level of understanding of industry standards and trends.

Increased business growth outcomes by effectively

collaborating with sales, service and financial departments. Wrote engaging and successful marketing, advertising and website copy.

General Manager / Jasons Deli - El Paso, TX / 01.2006 - 01.2014 L Conflict resolution techniques l Marketing and advertising l Hiring new employees l Termination of employees that did not meet standards or abused rules of the Handbook l Out of this World Service l Properly handling Employee Documents l Supervising of Assistant Managers, Supervisors and Hourly Employees l Fast Learner l Dependable Person, Jasons Deli l Carefully interviewed, selected, trained and supervised staff

L Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes

Strategically developed effective marketing plans to increase sales and profits while managing costs

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity Actively participated in ongoing customer service programs to build sales and rapport in the community

Led and directed team members on effective methods, operations and procedures

Promoted a positive atmosphere and went above and

beyond to guarantee each customer received exceptional food and service

Oversaw front of house personnel to maintain adequate staffing and minimize overtime

Maintained a safe working and guest environment to reduce the risk of injury and accidents

Developed, implemented and managed business plans to promote profitable food and beverage sales

L Conducted timely performance evaluations for all front of house staff

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations

Promoted the business through participation in and sponsorship of community events

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties

Created fun team building activities to engage staff in up-selling to meet revenue targets

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and, education accomplishments supplies

L Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Managed budget implementations, employee reviews,

training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. EDUCATION

The University of Texas Rio Grande Valley - Edinburg, TX Bachelor of Science: Criminal Justice

South Texas College - Mcallen, TX / 05.2007

Associate of Applied Science

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