Customer Service Delivery Driver

Michael Paulos

***** **** *** * **** B, Seattle, WA 98178

******************@******.***, 206-***-**** (Cell)

WORK EXPERIENCE

DoorDash, Seattle, WA

Delivery Driver

Oct. 2023 - Present

Provided exceptional customer service, maintaining a 4.9/5-star customer rating.

Maintained a 98% early/on-time delivery rate.

Resolved customer issues such as incorrect orders.

Super Transit (Subcontractor with King County Metro), Seattle, WA

Driver - Access Bus

Feb. 2019 - Jun. 2023

Safely transported clients with special needs to various destinations, including school, church, grocery shopping, doctor's appointments, movies, and bowling.

Ensured a comfortable and enjoyable experience for passengers through exceptional customer service.

Maintained professionalism and integrity as a trusted partner of the company.

Efficiently managed schedules, ensuring timely pick-up and drop-off while prioritizing passenger safety.

Adhered to all traffic regulations and company policies, maintaining a clean driving record.

Demonstrated excellent driving skills with a strong understanding of road safety and traffic rules.

Effectively navigated routes using GPS and maps as needed.

Displayed strong interpersonal and communication skills when interacting with passengers.

Worked independently and as part of a team in a fast-paced environment.

Maintained vehicle cleanliness and performed regular maintenance checks.

AT&T, Seattle, WA

Sales Representative/Management

Oct. 2017 - Nov. 2019

Successfully achieved sales targets and consistently exceeded expectations by cultivating strong client relationships and delivering exceptional customer service.

Utilized effective sales techniques and product knowledge to promote and sell company products and services.

Demonstrated excellent communication and negotiation skills to close deals and generate revenue for the company.

Consistently ranked as a top-performing sales representative within the organization.

Promoted to Sales Manager and was part of the team that led AT&T (IHX) service in Washington state.

Fry’s Electronics, Renton, WA

Sales Supervisor

Nov. 2009 - May. 2014

Ensured customers had a positive experience while shopping for electronics.

Assisted customers in finding the best product to meet their needs.

Maintained an upbeat attitude when working with customers in stressful situations.

Ranked among the top 20 Sales Associates in 2013.

Seattle Children’s Hospital, Seattle, WA

Dietary Supervisor

Aug. 2003 - Dec. 2008

Ensured accuracy in planning specific individual dietary meal plans for patients.

Coordinated with outside companies to find the right products while negotiating the best prices.

Maintained an organized and professional environment.

Trained and worked with other employees to ensure accuracy in various aspects of the job.

SKILLS

Computer: Proficient in Microsoft Word, Excel, & PowerPoint

Language: Conversational Tigrinya

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