General Manager Assistant
Resume:
Dexter Williams
Las Vegas, NV *****
***********@*****.***
utilizing interpersonal skills, excellent time management, and problem-solving Authorized to work in the US for any employer
Work Experience
Assistant Manager
Resort World Casino-Las Vegas, NV
January 2024 to Present
• Cooperating with the general manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring company policies and procedures are followed.
• Setting a good example for staff.
• Assist the General Manager with daily oversight of operations, including filling shifts and scheduling, as assigned
• Solve customer issues, resolve disputes, and refer them to appropriate departments
• Maintain current knowledge of operations, products, and procedures within a given department
• Assist with recruiting, training, and onboarding of new employees
• Coordinate efforts with department heads to maximize results
• Participate in corporate and departmental meetings and projects
• Opening and closing Restaurants
• Liquor Order and Inventory
• Assist with developing procedures and driving continuous improvement throughout all departmental operations by focusing on safety, production goals, problem-solving, and team building.
• Assist in developing and implementing the daily operating plan to include manpower planning, warehouse work schedules, and training.
• Provide help to management, including assistance with hiring and training, and keep management updated on team performance.
• Communicate effectively and timely with management/administration.
• Ensure safety and operating procedures are known, understood, and followed.
• Liaising with other groups on work-related issues and concerns.
• Preparing reports as required, relating to procedures, efficiency, attendance, etc.
• Receive guidance from General Manager and HR in handling sensitive employee situations, such as performance issues, absenteeism, etc.
• Take accountability for the behavior and performance of the assigned group and shift, and provides on-the-job training and mentoring to other team members.
• Ensure standards are achieved for all packages shipped and items received in the facility.
• Work with General Manager and Inventory Supervisor to assist with the oversight of warehouse Inventory Management: slotting locations, racking, cycle counts, inventory of products, etc.
• Assist General Manager in achieving quarterly and annual budget requirements.
• Assist with equipment maintenance and ensure timely completion of maintenance projects. Assistant General Manager
Harry Reid international airport-Las Vegas, NV
August 2023 to Present
• Cooperating with the general manager, and assisting with anything from project planning to staff management.
• Nurturing positive working relationships with staff.
• Delegating daily tasks.
• Addressing any issues in a timely fashion.
• Supervising staff and controlling merchandise.
• Ensuring company policies and procedures are followed.
• Setting a good example for staff.
• Assist the General Manager with daily oversight of operations, including filling shifts and scheduling, as assigned
• Solve customer issues, resolve disputes, and refer them to appropriate departments
• Maintain current knowledge of operations, products, and procedures within a given department
• Assist with recruiting, training, and onboarding of new employees
• Coordinate efforts with department heads to maximize results
• Participate in corporate and departmental meetings and projects
• Opening and closing Restaurants
• Liquor Order and Inventory
• Assist with developing procedures and driving continuous improvement throughout all departmental operations by focusing on safety, production goals, problem-solving, and team building.
• Assist in developing and implementing the daily operating plan to include manpower planning, warehouse work schedules, and training.
• Provide help to management, including assistance with hiring and training, and keep management updated on team performance.
• Communicate effectively and timely with management/administration.
• Ensure safety and operating procedures are known, understood, and followed.
• Liaising with other groups on work-related issues and concerns.
• Preparing reports as required, relating to procedures, efficiency, attendance, etc.
• Receive guidance from General Manager and HR in handling sensitive employee situations, such as performance issues, absenteeism, etc.
• Take accountability for the behavior and performance of the assigned group and shift, and provides on-the-job training and mentoring to other team members.
• Ensure standards are achieved for all packages shipped and items received in the facility.
• Work with General Manager and Inventory Supervisor to assist with the oversight of warehouse Inventory Management: slotting locations, racking, cycle counts, inventory of products, etc.
• Assist General Manager in achieving quarterly and annual budget requirements.
• Assist with equipment maintenance and ensure timely completion of maintenance projects. Operations Manager
Nacho Daddy-Las Vegas, NV
December 2022 to Present
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
• Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations
• Leadership
• Conflict Management
• Organization
• Decision-Making
• People Management
• Data Entry Skills
• Data Processing Skills
• Dependable
• Reporting Skills
• Deadline-Oriented
• Budget Development
• Critical Thinking Skills
• Problem Solving Skills
• Planning and Organizing
• Excellent Communication Skills
• Persuasiveness
• Influencing and Leading
• Delegation
• Teamwork
• Negotiation
• Adaptability
• Stress Tolerance
• Business Negotiation
• Critical Thinking and Problem Solving Skills
• Team Work
• Project Management
• Business Management
• Financial Management
• High-Level HR Duties
Manager
Pampas Brazillian Steakhouse-Las Vegas, NV
September 2022 to Present
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Assured customer satisfaction at all times
• Trained For all FOH Bar tender, Hostesses, Cashier, Busser.
• Handled day-to-day operations
• Managed shifts
• Responsible for running All of the FOH
• Managed customer relations, inventory management, revenue planning and sales
• Kept sales volume high by Finding new incentive for my staff to upsale for the morning to mid shift and all of the evening to night shift.
• Manage daily sales
• Conduct Pre shift made sure all employees were in the correct uniform and updated them on any new promotions the restaurant was doing.
• Opening and closing the restaurant.
Assistant Manager
Gilley's Saloon-Las Vegas, NV
March 2023 to August 2023
• Managing restaurant financesincluding staff payroll, all expenditures, and regular revenue.
• Creating reports withfinancial metrics, restaurant operations, and all other beneficial numbers in user- friendly formats.
• Training any new employees when they arrive at the restaurant.
• Upholding restaurant protocols to ensure safe, efficient restaurant operations.
• Hiring new restaurant staff for kitchen and guest-facing roles.
• Collaborating with restaurant owners to ensure a continually high level of service.
• Accurately gauging staff performance and introducing employee training where appropriate.
• Reviewing the quality of products and vendorsand exploring vendor options to continually improve restaurant performance.
• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Organizing schedules
• Keeping track of employees’ hours
• Recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations
• Ensuring all end of day cash outs are correctly completed
• Coordinating daily front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance
• Interviewing/recruiting new employees
• Interacting with guests to get feedback on product quality and service levels
• Assist the Restaurant Director in creating policy’s for each outlets
• Open and close the restaurant and saloon
Watch Captain
US Navy-Norfolk, VA
January 2020 to August 2021
As watch Captain in the navy, my job was to make sure the galley ran smoothly and that all the food was prepared correctly and on time. I was solely in control of running the galley from cooking, cleaning, and filling out the menus and line cards for the mess line. I have trained several new cooks to be proficient at their job and have out of over 300 meals. Being the watch means you are responsible for the galley and managing everything that goes on in that galley I've done this job for a year.
Work Center Supervisor
US Navy-Norfolk, VA
December 2019 to August 2021
As work Center Supervisor my job was to supervise my work center and to make sure they knew the plan of the day and hand out their tasking for the week, also was to make sure sailors did their maintenance for that week. I have assisted many sailors in their time on the ship and making sure they get their tasking completed and answer any question they have.
● Verified cleanliness of hangar and assigned spaces and initiated material requests for required tasks.
● Precisely maintained and updated classified gear to meet requirements.
● Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
● Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
● Cared for over 250 pieces of equipment through preventive and corrective maintenance.
● Performed annual evaluations and reviews for a large staff of employees.
● Analyzed equipment breakdowns using various troubleshooting methods.
● Utilized standard operating procedures, effective crew resource management, communication, and procedures specified in the company operation manual.
● Monitored workshop workflow for over 50 employees.
● Developed training, task, and process guidelines and communicate clear and concise directions to employees.
● Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands. Training Petty Officer
US Navy-Norfolk, VA
October 2019 to August 2021
● Conducted and oversaw interrogations, briefings, and debriefings.
● Oversaw teams planning, implementing, and realigning field and base operational strategies.
● Organized training schedules at base camp to assess soldiers' level of fitness and taught new tactics for self-protection, ammunition handling, and use of new communication devices.
● Coordinated with leadership to verify support for deployment and redeployment operations.
● Improved procedures to enhance the efficiency of operations by developing an automated accountability format for all sensitive items.
Restaurant Manager
US Navy-Manama
February 2019 to August 2021
• Maintained central standardized recipe and ingredient repository with nutritional and cost information.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Met production requirements for banquet and outlet desserts and breakfast pastries.
• Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross- contamination.
• Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction.
• Inspected appliances, commercial fryers, and ovens to verify the proper working order.
• Transitioned between breakfast and lunch service.
• Communicated closely with servers to fully understand special orders for customers.
• Planned lunch, dinner, and bar menus, as well as special menus for in-house special events and catering.
• Managed kitchen staff and FOH, supervised the preparation of foods, and explained steps for readying specialty items.
• Maintained skill level of kitchen staff by properly coaching, counseling, and disciplining employees.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitation.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Oversaw care and maintenance of kitchen equipment.
• Grilled meats and seafood to customer specifications.
• Cleaned and maintained kitchen equipment regularly.
• Planned and delegated all facets of ingredient preparation.
• Provided support to crew members through all facets of food preparation and delivery.
• Checked each food item for freshness and provided feedback to the kitchen supervisor for removal.
• Adjusted recipes with different ingredients or preparation methods based on customers' requests.
• Cleaned food preparation equipment, work areas, and counters or tables.
• Prepared ingredients and cooked food using standardized recipes and food preparation checklists.
• Restocked stations and supplies during slower periods between rushes.
• Planned work on orders so items served together finished cooking at the same time.
• Grilled, cooked, and fried foods such as french fries, eggs, and pancakes.
• Monitored line efficiency and implemented improvements for increased productivity.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Prepared an average of 250 orders for each shift.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Cultivated customer loyalty, promoted repeat customers, and improved sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.
• Managed daily sales
• Opening and closing the restaurant
• Managed, monitor and mentor staff to ensure they are following proper policies and procedures
• Conduct meetings and relay pertinent information to the staff prior to starting shifts (Pre shift) Culinary Specialist
US Navy-Norfolk, VA
February 2019 to August 2021
● Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
● Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
● Planned menus and ordered various food stock to provide balanced and nutritious meals.
● Established food preparation procedures and guidelines to promote meal consistency and quality.
● Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
● Inspected deliveries for accuracy and safety.
● Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
● Disciplined and dedicated to meeting high-quality standards.
● Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
● Developed and remained accountable for safety, quality, consistency, and adherence to standards.
● Introduced new market items and spearheaded the production of highly popular Sunday brunch.
● Trained and managed kitchen personnel and supervised all related culinary activities.
● Oversaw scheduling, inventory management, and supply orders to maintain a fully stocked kitchen. Master
Arms (Military Police)-Navy, VA
June 2018 to February 2020
Master-At-Arms (MA)individually or as part of a force, conduct Force Protection (FP) operations in order to defeat threats at-sea, on-shore, and in expeditionary environments. Force Protection (FP) is a program that is comprised of three pillars: Antiterrorism (AT), physical security, and law enforcement. Specifically, the MA will conduct scalable Force Protection (FP) and security providing layered defense for designated assets and critical infrastructure throughout the world. Additionally, MA will operate in an integrated sea/ coastal/landward security environment providing mobile and fixed defensive operations while organizing and training their personnel in Antiterrorism (AT), physical security, law enforcement, and weapons proficiency. These tasks are in support of Commanders performing base defense, expeditionary/combat operations, strategic asset security, law enforcement, corrections, and special events and operations with other services, host nation partners, and civil authorities. Education
Bachelor of Science in Game Design
Full Sail University - Winter Park, FL
August 2021 to Present
High school diploma
Liberty High School - Las Vegas, NV
May 2016 to June 2018
Skills
• Emergency planning Schedule Management Communication system operations Safety Procedures Ship maintenance and security Emergency equipment knowledge Cargo handling Safety protocols Risk management assessments
• Hospitality
• Customer service
• Culinary experience
• Cooking
• Leadership
• Restaurant experience
• Management
• Electrical experience
• Avid
• Conflict management
• Restaurant management
• Cash handling
• Hotel experience
• Front desk
• Hotel management
• Bussing
• AS400
• Typing
• Windows
• Upselling
• MINDBODY
• Contracts
• Technical support
• Sales support
• Cold calling
• Kitchen Management Experience
• Security
• Guest services
• Security
• Personal assistant experience
• Sanitation
• Basic math
• Banquet Experience
• Supervising Experience
• Succession planning
• Employment & labor law
• Menu Planning
• Recruiting
• Customer Relationship Management
• Profit & Loss
• Event Planning
• Events Management
• Operations management
• Supervising experience
• Food service
• POS
Certifications and Licenses
First Aid Certification
CPR Certification
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