Support Specialist Customer Service

ERIKA GONZALES

San Tan Valley, AZ ***** 480-***-**** ******************@*****.***

PROFILE

Empathetic Peer Support Specialist known for high productivity and efficiency in task completion. Possess specialized skills in active listening, crisis intervention, and motivational interviewing. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives. SKILLS

Customer service and support

Sales

Oral and written communication

skills

Problem-solving

Peer support

Resource navigation

Mental Health Services

Rapport Building

WORK EXPERIENCE

06/2023 to Current Peer Support Specialist

La Frontera Empact San Tan, AZ

Educated clients on available community resources that could enhance their quality of life.

Provided crisis intervention services to individuals in need of emotional and mental support.

Assisted clients in completing applications for rental assistance programs and other forms of support.

Assisted clients with initial move in and move in costs 10/2022 to 02/2023 Care Coordinator

OptumHealth Phoenix, Arizona

Scheduled, canceled, and rescheduled patient appointments. Provided assistance as a mentor to peers.

Assisted with OBGYN care.

Responded promptly to all customer inquiries regarding availability or schedule changes.

07/2022 to 10/2022 Patient Care Coordinator

Accredo Specialty Pharmacy Phoenix, AZ

Organized paperwork associated with pharmacy transactions. Adhered to all HIPAA regulations regarding patient privacy and confidentiality.

Assisted pharmacists with filling prescriptions accurately and efficiently. 08/2019 to 12/2021 Member Advocate

Maxor Pharmacy Solutions

Submitted prior authorizations, placed overrides for all major pharmacies, and assisted members in ordering refills on their medications.

Provided guidance on insurance policies and procedures to members. 08/2018 to 08/2019 Customer Service Representative for Medical Insurance Centene

Assisted members in selecting and changing primary care providers Assisted members in applying for AHCCS/Medicaid

Handled medical claims and assisted members in receiving prescription insurance.

EDUCATION

12/2014 Healthcare Administration

University of Phoenix

02/2012 Medical Assistant

Pima Medical Institute

HOBBIES AND INTERESTS

Hiking

Reading

Puzzles

Writing

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