Front Office Sales Clerk
Resume:
Krystal Denison
Milford, NH **055
*******.***********@*****.***
Experience
Nov. 2019- PRESENT
Clifford’s Flowers, Quincy, MA - Floral sales clerk, designer and processor
• Consulted with clients to understand their needs and preferences, providing personalized service to ensure satisfaction.
• Created custom floral arrangements for various occasions, including weddings, funerals, and corporate events, demonstrating a strong sense of aesthetics and attention to detail.
• Efficiently processed and designed floral arrangements, ensuring timely and high-quality creations.
• Skillfully handled special requests, customizing arrangements and forms to meet unique client specifications.
• Maintained and organized inventory of floral supplies, ensuring fresh and high-quality stock at all times.
• Promoted floral products and services through in-store displays and marketing materials, increasing sales and customer engagement.
• Managed daily operations of the front office, including scheduling appointments, handling correspondence, and maintaining records.
• Greeted and assisted customers with inquiries and issues, providing a welcoming and efficient front- end experience.
• Supervised and trained front-end staff, ensuring a high standard of customer care and efficient workflow.
• Addressed and resolved customer complaints and operational challenges promptly and effectively, ensuring smooth office operations.
• Actively upsold floral arrangements and add-on products, enhancing customer purchases and boosting revenue.
• Designed attractive and innovative in-store displays, effectively marketing products and drawing customer interest.
• Built and maintained strong relationships with customers, ensuring their needs were met and exceeded through attentive service, ensuing repeat business.
• Utilized strong verbal and written communication skills to interact with customers and staff, providing clear and helpful information.
• Consistently delivered high-quality service, contributing to customer satisfaction and loyalty.
• Gathered and analyzed customer feedback to improve service delivery and enhance the customer experience.
Aug. 2017- Nov 2019
Riverton Elementary, Riverton, Utah - Special Education Teachers’ Aide
● Provided individualized support to students with special needs, ensuring their academic and personal development.
• Observed students’ performances and recorded relevant data to assess progress, contributing to personalized education plans
• Engaged students through creative and fun activities such as art projects, cooking experiences, and science experiments, enhancing their learning experiences.
• Organized and supervised fun field trips, promoting experiential learning and social interaction outside the classroom.
• Engaged students through creative and fun activities such as art projects, cooking experiences, and science experiments, enhancing their learning experiences. Sept. 2016- April 2017
Olive Garden Restaurant, South Jordan, Utah- Server, Bartender and Certified Trainer
• Greeted and accommodated guests, building positive experiences from the first interaction.
• Served delicious food and drinks, while removing dirty dishes and refilling beverages, enhancing the dining experience.
• Assisted guests with menu selections, answering all questions about food or dietary restrictions, and providing information on ingredients and dish origins.
• Communicated orders to kitchen staff to ensure fresh hot plates were delivered to guests promptly, optimizing table turnover.
• Upsold food and beverages, recommending specials and premium options to enhance guest experiences and increase sales.
• Mixed and served a variety of drinks, adhering to recipes and customer preferences.
• Maintained an organized and clean bar work station during busy hours, ensuring efficient service.
• Kept liquor shelves stocked and managed inventory, ensuring all necessary supplies were available.
• Effectively managed large parties by providing outstanding service and ensuring accuracy on their orders.
• Adhered to state laws and regulations for serving alcohol, ensuring compliance and safety.
• Upsold premium beverages and specialty cocktails, increasing bar revenue.
• Trained new bartenders on proper bartending techniques, including mixing drinks, pouring beers, and stocking liquor shelves.
• Educated new staff on state laws and regulations for serving alcohol, ensuring they understood and followed legal requirements
• Provided ongoing support and mentorship to new hires, helping them develop their skills and confidence in their roles.
• Ensured all staff were knowledgeable about menu items, including ingredients, origins, and preparation methods, to provide accurate information to guests. Education
June 2005
Riverton High School, Riverton, Utah - High School Diploma
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