Human Resources Employee Relations
Resume:
Ms. Tracye Loreè Wilson
Victorville, CA 92394-7500
Day & Evening Phone: 562-***-****
Email: ******.******@*****.***
Availability: Negotiable
Job Type: Permanent or Temporary
Work Schedule: Full-Time or Part-Time
EMPLOYMENT HISTORY:
RETIRED - Human Resources Specialist – Employee/Labor Relations (This is Federal Job)
Department of Veteran Affairs
Tibor Rubin VA Medical Center, 5901 East 7th Street, Long Beach, CA 90822
02/28/2023 - Present
Highlights of FY2022:
RETIRED – I retired after 31.5 years of distinguished Military and Civilian Federal Service to the U. S. Government!
I’m very proud!
I’ve worked in the following sections of HR-
Recruitment & Placement
Performance Management
Training & Development
Employee Relations/Labor Relation
On boarding/New Employees Orientation
Human Resources Specialist – E/LR (This is Federal Job)
Department of Veteran Affairs
Tibor Rubin VA Medical Center, 5901 East 7th Street, Long Beach, CA 90822
08/2021 – 02/2023
Hours per week: 40
Series: 0201 Pay Plan: GS Grade: 12 Step 3
Salary: $94, 237 PA
Highlights of FY2021-2022:
VISN 22 Western States Network Consortium (WSNC) for E/LR Track 9/2021 – 10/2022 (Completed)
Promotion(11/21/2021)
Roadmap to Success for Employee Labor Relations Track 9/2021 – 10/2022 (202 hrs Completed)
Recertified VHA LSS Green Belt (5/2022)
Recertified VHA-Coach-Mentor (5/2022)
Emerging Leader Program (FY22-23)
Includes:
Employee Relations
Provides technical guidance, advice and counseling to management officials and supervisors to address issues with workforce-related conduct and performance.
Develops strategies to respond to employee-related issues.
Prepares appropriate agency responses to employee relations matters.
Provides consultation on associated program areas, such as reasonable accommodation and leave management.
Delivers training for management and employees on a variety of employee relations topics.
Prepares a variety of correspondence on behalf of the agency to address complex employee relations matters including, disciplinary and adverse actions, settlement agreements, and congressional correspondence.
Recommends information to all employees on matters pertaining to federal employee benefits (to include FEHB, FEGLI, TSP, EAP, leave and the Family Medical Leave Act (FMLA) inquiries and provides contact information and flyer.
Labor Relations
Provides services to an integrated healthcare network, ensuring strict adherence to all contractual and regulatory timeframes.
Develops management strategies to respond to labor issues.
Prepares appropriate agency responses to labor-related matters.
Offers technical guidance, information and assistance to management and senior leadership officials on sensitive, serious, and controversial labor relations issues regarding employees in a wide variety of administrative and clinical occupations with substantial differences in working conditions, entitlement, and occupational practices and policies.
Supervisor: Mr. Bryan Clark, Senior Strategic Business Partner, 562-***-****
Okay to contact this Supervisor: Yes
Human Resources Specialist – ER/LR/PMS
(This is Federal Job)
Department of Veteran Affairs
Central Alabama Healthcare System (CAVHCS-East Campus), 2400 Hospital Road, Mail Stop: O5-HRMS, Tuskegee, AL USA
08/2019 – 08/2021
Hours per week: 40
Series: 0201 Pay Plan: GS Grade: 11 Step 5
Salary: $72, 535 PA
Highlights of FY2019-2020:
Completed New Talent Development Program, 12/06/2019 – 12/10/2019.
Realigned to E/LR SSU, VISN 7
Includes:
Provides service and support to the organization with a thorough knowledge of all applicable laws, regulations, policies and procedures pertaining to Performance Management Systems and Employee Recognition and Awards. Ability to explain policy, procedures, and research the same.
Delivers superior customer service to all customers, including customers internal and external of the agency.
Interacts with various employees from different cultures, backgrounds, and all education levels.
Displays great oral, written communication and deals appropriately in all situations, conflicts, problems, issues, in a professional manner always and refers complex situations to supervisor.
Attend service staff meetings as requested (some required).
Provides technical advice and assistance to supervisors, managerial and non-supervisory personnel concerning various Incentive Award Program, justifications for various awards such as Quality Step Increases (QSI), Special Contribution Awards
Thorough knowledge of Professional Standards Board for medical professional staff.
Maintains information security and confidentiality of all restricted information.
Routes Incentive Awards for approval and signatures to the Director’s Office.
HR Smart coding of Annual Performance Ratings and Performance Bonus/Awards for approximately 1900 employees assigned to CAVHCS and eight Clinic Based Outpatient Clinics.
Supervisor: Mr. Willie Lemons, Acting SSBP and E/LR Supervisor, 334-***-****
Okay to contact this Supervisor: Yes
Human Resources Specialist – Performance Management & Employee Awards Coordinator (This is Federal Job)
Department of Veteran Affairs
Ralph H. Johnson VA Medical Center, 109 Bee Street, Mail Stop: O5-HRM, Charleston, SC USA
09/2018 – 08/2019
Hours per week: 40
Series: 0201 Pay Plan: GS Grade: 9 Step 10
Salary: $65, 778 PA
Highlights of FY2018-2019:
Completed 300 Delinquent Nursing Proficiency Reports from previous years (up to 3 yrs late) p
(most commonly known as a annual performance.
Processed Mass Awards for Delinquent Nursing Proficiency Reports within 3 business days of reciept from Nursing Department.
All awards for fiscal year were paid out prior to the holidays season. The employees rated employee satisfaction at 100% by our semi annual employee survey results. HR received phenomenal reviews that performance year.
Includes:
Responsible for Performance Management Systems, Employee Recognition and Awards Program for Ralph H. Johnson VA Medical Center, Charleston, South Carolina.
Provides service and support to the organization with a thorough knowledge of compliance, applicable laws, regulations, policies, and procedures.
Ability to explain policy, procedures, and research.
Delivers superior customer service to all customers, at all times, internal & external of the agency.
Interacts with various employees from different cultures, backgrounds, and all education levels.
Great oral and written communication: deals appropriately in all situations, conflicts, problems. Refers all complex situations to supervisor.
Attend assigned service departments staff meetings as requested (50% of service departments are required)
Provides technical advice and assistance to supervisors, managerial and non-supervisory personnel concerning various Incentive Award Program, justifications for various awards such as Superior Academic Achievement (SAA) Superior Academic Performance (SAP), Quality Step Increases (QSI), Special Contribution Awards (SCA), Starfish, Employee of the Month, or suggestions awards.
Thorough knowledge of Professional Standards Board (PSB) for medical professional staff.
Maintains information security and confidentiality of all restricted information
Route Incentive Awards for approval and signatures.
Process Performance ratings and Incentive Award coding actions (and corrections) in HR Smart.
Supervisor: Tiffany Davis, ER/LR Supervisor, 843-***-****
Okay to contact this Supervisor: Yes
Human Resources Specialist (Recruitment & Placement) & Without Compensation Coordinator (This is Federal job)
Department of Veteran Affairs
Ralph H. Johnson VA Medical Center,109 Bee Street, Mail Stop: O5-HRM, Charleston, SC 29414 USA
02/2018 – 09/2018
Hours per week: 40
Series: 0201 Pay Plan: GS Grade: 9 Step 10
Salary: $65, 778 PA
HIGHLIGHTS for FY2017-2018:
Successfully Completed Housekeeping Audit for CARDS Inspection – March 2018
Cost savings to RHJ VAMC (recognizing Without Compensation (WOC) Research positions are not required to complete a Physical & TB Tine Test by occupational health prior to onboarding; Academic Affiliate provides this requirement not VHA).
Includes:
Provide a variety of administrative, technical, and advisory duties required to provide internal and external staffing support to the Ralph H. Johnson VA Medical Center, Environmental Management Service as a Junior Specialist.
Without Compensation (WOC) Coordinator for Research and Development; in collaboration with the Charleston Research Institution (CRI) and the Medical University South Carolina (MUSC).
Pre-Appointment processing and onboarding of Research and Development Positions and candidates.
Pre-Appointment processing and onboarding for all new hires.
Research regulations and interpret policy.
Consult with Service Chiefs, managers, and supervisors weekly.
Supervisor: Russell Hebert, Recruitment and Placement Supervisor, 843-***-****
Okay to contact this Supervisor: Yes
Health System Specialist (Systems Redesign)/Office of Transformation)
(This is Federal job)
Department of Veteran Affairs
VA Puget Sound Healthcare System (VAPSHC), 1660 South Columbian Way, Mail Stop: S-002-QSV, Seattle, WA 98108 USA
10/2016 – 2/2018
Hours per week: 40
Series: 0301 Pay Plan: GS Grade: 11 Step 5
Salary: $73,681 PA
HIGHLIGHTS FY2016-2017:
Escort for President Fellow Dr. Shereef Elnahal (currently Undersecretary for Health, Department of Veterans Affairs), VA Puget Sound Healthcare System, Seattle, WA
VHA VERC Green Belt Certification - 8/2017
VHA Coach and Mentor- Fellow 2017
2017 Facility LEAD Program (8/2017 – 10/3/2017)
Presenter for New Employees Orientation (NEO) (VA 101 and Lean Methodologies-White Belt Training)
Includes:
Responsibility for providing program support to the System Redesign Coordinator who leads the national efforts to implement Advanced Care Access (ACA), systems re-engineering, operational efficiency, and operational excellence processes.
Applies analytical, evaluative methods and techniques to issues concerning the efficiency and effectiveness of healthcare operations carried out by administrative and professional personnel.
Applies pertinent laws, regulations, policies, and precedents that affect the use of health care delivery systems and operations to advise on and/or coordinate administrative policies, programs, and operations.
Provides oversight, coordination, guidance, and advice to improve internal medical center operations and patient care services.
Assists stakeholders and supervisors in identifying continuous improvement ideas, developing charters, and overcoming obstacles in the execution of continuous improvement with Lean Management Systems.
Collaborates in the VA Lean Management Systems community to share, transfer and implement best practices and lessons learned from VA, Veterans Integrated Service Network (VISN) 20, VHA projects, government and private industry.
Works closely with senior management to ensure a consistent, standardized, repeatable strategy for implementation of Lean Management Systems.
Provides project status reports as required weekly, which may include briefings to external customers as well as all levels of VA management.
Uses Lean/Six Sigma methodologies including a wide range of statistical methods and tools, appropriate statistical concepts as well as simulation, mathematical modeling and Lean techniques.
Analysis, facilitate, reports and provides recommendations for process improvements, improving quality, reducing costs, and establishing appropriate process metrics and process controls.
Provides guidance and instruction as Sprint Team Project Coach while ensuring teams use an organized, structured, robust Lean Management System with the goal of providing recommendations, implementing solutions, and providing adequate follow-up to ensure controls are maintained.
Advises project teams (Sprints) on the proper use and accuracy of Lean 6 tools, including process maps, value stream maps, Pareto charts, root cause analysis documents, PICK Charts, implementation plans, cost savings, etc.
Provides education, training, and assistance to various sites (American Lake, CBOC’s, Vet Centers, VISN 20) on quantitative and qualitative techniques, quality process improvement, cost-benefit analysis, and yellow/white belt training, participates in projects throughout the facility; groups include Executive Leadership Team, Senior Management, Business Managers, Administrative Officers, Front Line Supervisors, new employees and contractors.
This position is in the Office of the Director, VA Puget Sound and reports directly to the Director, Quality, Safety, and Value.
Supervisor: Thomas Hirschler, Director of Quality Safety & Value, 206-***-****
Okay to contact this Supervisor: Yes
Clinical Administrative Specialist
(This is a federal job)
Department of Veteran Affairs
VA Puget Sound Health Care System (VAPSHC),1660 South Columbian Way, M/S: S-014/1A, Seattle, WA 98108 USA
01/2010 - 10/2016
Hours per week: 40
Series: 0301 Pay Plan: GS Grade: 11 Step 5
Salary: $ 71,201 PA
HIGHLIGHTS for FY2015-2016:
Green Belt Project - The Buddy System: A grass roots effort to establish a sense of belonging where new employee will quickly become a contributing member of the organization, engaged, welcomed and appreciated. Align new employee with a seasoned employee, to ensure understanding of the VA Puget Sound structure, culture, policies, procedures, and practices. Recognized as a VHA best practice; implemented in the VA Puget Sound Health Care System and throughout VISN 20 sites 2016-2017.
Knowledge of and Participation in Lean Methodologies; multiple Rapid Process Improvement Workgroups (RPIW-4), and Facility Value Streams (4).
Includes:
Reports to the Associate and Deputy Associate Director of Nursing Service (ADNS before ADPCS).
Serve as Liaison with Office of Information & Technology Service (VA IT) and the Office of the Nurse Executive regarding clinical applications, planning, develop, implement and troubleshoot programs for nursing end-users.
Safeguards and maintains competency, knowledge of all laws governing Compliance (HIPPA, PHI, and PII); Automated Information Systems, Security (Access), Privacy Policy and Strict adherence to all policies and procedures of the Veteran’s Health Administration’s Mission.
Coordinate and process nursing personnel for access to the VA computer systems.
Support of all nursing and clinical staff, nurse trainees
Administrator for Talent Management Systems (TMS)
Facilitates, instructs, orients, use of Veterans Integrated System Technology and Architecture (VISTA)
Facilitates, instructs, orients, use of Computerized Patient Record System (CPRS) for nursing and resident training.
Identifies problems, supports clinical practice, data management and validation.
Ability to manage administrative clinic, management of access and patient care metrics.
Track nurse training requirements (Information Security Agreement, Privacy and HIPAA Compliance, immunizations, and ACLS/BLS).
Assists Nursing Clinical Applications Coordinators (CAC) with testing and implementation of software packages within CPRS; Communicates with service lines to resolve problems and exchange information.
Collaborates with clinic service users or representatives to determine hardware installation, relocations and moves of equipment with IT. Integrates knowledge of clinical and information processes and applications of new technologies to support health care operations and systems.
Automated Data Processing Applications Coordinator: Creates VISTA accounts, request network accounts, assign menu/keys, troubleshoot the same; request file access, troubleshooting functionality issues; dis-user, disabling and reactivating for all nurse staff, newly hired, and returning. Regularly submit work order requests for hospital moves; add, edit or request permissions on folders; creation of workgroup folders, name changes, requesting new Desktop PC, request laptop, telephonic equipment, voice mail and voice mail reset, etc. Maintains knowledge of changes in technology in accordance with regulations. Well-developed interpersonal skills to achieve effective communication with all staff, patients, information technology personnel, and management at all levels. Works independently to establish, coordinate and orient effective training programs on the Computerized Patient Record System (CPRS) and interfaced clinical packages (EMR)
Training/education tracking of administrative, clinical and health care providers. This training includes but is not limited to: New Nurse Employee Orientation (NNEO) VISTA access to EMR for all new employees; CPRS/BCMA for student nurses (ADN, LPN, BSN, MSN Trainees) and advanced training orientation for trainees (NP/DNP), CPRS refresher trainings, mandatory training, update employees on use of new versions.
Provides weekly compliance and deficient training reports; monthly Office of Academic Affairs (OAA) trainee reports; pulls monthly National Provider Identification (NPI) reports of compliance for Licensed Independent Practitioners (LIP’s); PCE Provider Checks; Clinic Utilization Reports.
Assign administrative & clinical personnel consults services as required; provide nursing consult status to appropriate management personnel.
Prepares and delivers oral presentations to a wide range of audiences ( Leadership, employees, taught yellow Belt every 2 weeks and lead teams on their Yellow Belt projects throught the Healthcare delivery systems.
Technical support for the Nursing Package in VISTA; input new nursing employees, proficient due dates, and area of assignment at minimal and special requests from Nursing Leadership for ad-hoc reports
Supervisor: Robert Turner Jr., Nurse Manager, Nursing Informatics Systems Team, 206-***-****
Okay to contact this Supervisor: Yes
Patient Services Assistant
(This is a federal job)
Department of Veteran Affairs
Central Alabama Health Care System, (Columbus CBOC, Mental Health), Tuskegee, AL USA
10/2000 - 04/2002
Hours per week: 40
Series: 0303 Pay Plan: GS Grade: 5 Step 10
Salary: PA
Includes:
Performs administrative processing of patient care needs as rendered by clinical staff which includes a Psychiatrist, Psychologist, Advanced Nurse Practitioner, Registered Nurse and Social Worker, in a Community Based Outpatient Clinic in Mental Health Service.
Call Veterans for Friendly Appointment Reminder (s)
Check In/Out Veterans for scheduled appointments with Psychiatrist, ARNP, Social Worker, BSN or LVN.
Prepares documentation for Emergency admission to Substance Abuse Unit.
Conducts monthly safety checks of outpatient clinic.
Report damage or request for services to appropriate departments (i.e., engineering, housekeeping, information technology, safety).
Other administrative duties as assigned by Clinic Coordinator. (ARNP).
Supervisor: Diane Robateau, FNP 706-***-****
Okay to contact this Supervisor: Yes
Staffing Assistant (OA)
(This is a federal job)
Department of Veteran Affairs
Atlanta -VAMC, 1660 Clairmont Road, Decatur, GA United States
03/2000 - 10/2000
Hours per week: 40
Series: 0203 Pay Plan: GS Grade: 7 Step 2
Salary: PA
Includes:
Performed developmental recruitment functions for a block of services in health care delivery system.
Recruits and processes paperwork for student aid positions.
Follow merit promotion plans in filling vacancies internally and OPM and VA guidelines when filling externally
Participates in the selection and placement process.
Evaluating qualifications and establishing eligibility.
Review staffing actions to assure regulatory requirements and merit promotion principles are met.
Pay determinations for staffing and promotion actions.
Compile and prepare staffing reports for leadership and Director’s Office.
Explain hiring and placement procedures to applicants, employees, and supervisors.
Provide clerical support to the staffing team (i.e. typing, filing, checking correspondence, letters, reports, and other personal documents that are personal or confidential in nature.
Publishes job announcements of vacant positions to be posted at the Medical Center and TWX's to other VA Medical Centers Nationwide.
Close out announcement folders.
Request to Office of Personnel Management (OPM) for certificates of applicants for vacancies announced through OPM.
Returns unused OPM Certificates prior to expiration date.
Delegated Examining Unit (DEU) certified.
Experience with high volume recruitments through DEU for Research and Development.
Responsible for and maintain tracking for recruitment, DEU Quarterly reports to OPM, staffing vacancy workbook for each service line.
Maintained Government credit card for recruitment advertising in local newspaper and journals.
Supervisor: Dr. Tim Heysek, Human Resource Officer, 706-***-****
Okay to contact this Supervisor: Yes
Staffing Assistant (OA) (This is a federal job)
Department of Veteran Affairs
VA Puget Sound Health Care System, 1660 South Columbian Street, Seattle, WA United States
05/1997 - 3/2000
Hours per week: 40
Series: 0203 Pay Plan: GS Grade: 7 Step 1
Salary: PA
Includes:
Performed developmental recruitment functions for a block of services in health care delivery system.
Recruits and processes paperwork for student aid positions.
Follow merit promotion plans in filling vacancies internally and OPM and VA guidelines when filling externally.
Participates in the selection and placement process.
Evaluating qualifications and establishing eligibility.
Review staffing actions to assure regulatory requirements and merit promotion principles are met.
Pay determinations for staffing and promotion actions.
Compile and prepare staffing reports for leadership and Director’s Office.
Explain hiring and placement procedures to applicants, employees, and supervisors.
Provide clerical support to the staffing team (i.e. typing, filing, checking correspondence, letters, reports, and other personal documents that are personal or confidential in nature.
Publishes job announcements of vacant positions to be posted at the Medical Center and TWX's to other VA Medical Centers Nationwide.
Close out announcement folders.
Request recruitment and placement to the Office of Personnel Management (OPM) certificates for vacancy announcements to posts.
Returns unused OPM Certificates prior to expiration.
Delegated Examining Unit (DEU) certified.
Experience with high volume recruitments through DEU for Research and Development.
Responsible for and maintain tracking for recruitment, DEU Quarterly reports to OPM, staffing workbook for each service.
Maintained Government credit card for recruitment advertising in local newspaper and journals.
Reconcile monthly purchases (with payment log).
VA HRMS Liaison for Fort Lewis military installation for Veteran Employment events.
Supervisor: Barbara Navarrete, 206-***-**** ext. 2135
Okay to contact this Supervisor: Yes
Education:
Bellevue College - Health Informatics Bellevue, WA United States Technical Certificate . Major: Health Informatics (hi2) 101 VHA Funded through Bellevue College, Bellevue, WA. Relevant Coursework - Completed 8 weeks training in Health Informatics (hi2) 101
Certificate of Completion.
VA Learning University, VHA Talent Management System Major: Health Informatics 301 Series (hi2) Relevant Coursework, Licenses and Certifications: Completed 41 online courses in Health Informatics 301 Series (hi2).
Certificate of Completion.
Personnel Services Branch 6th Battalion (PSS), 104th Regiment (WA ARNG), Bellingham, WA United States Technical Certificate.
Major: Personnel Services Specialist (PSS), 75H Series, Military Occupational Services (MOS) 75H. Certified computer training, processing of military personal actions, reassignments, classifications and re-classifications of Military Occupational Specialties (MOS). Relevant Coursework, Licenses and Certifications: Certificate of Completion.
US Army Institute for Professional Development Newport News, VA, United States Technical Certificate Credits Earned: 18 Quarter hours
US Army Logistics Management College Newport News, VA United States Technical or Occupational Certificate. Relevant Coursework, Licenses and Certifications: Logistics Management Supply
Certificate of Completion
US Army Engineer School
Fort Leonard Wood, Missouri United States
Relevant Coursework, Licenses and Certifications:
Diploma
Job Related Training:
VISN 22 Western States Network Consortium (WSNC) for E/LR Track 9/2021 – 10/2022
Roadmap to Success for E/LR Track (202 hrs) Completed
FSIP Processes 2022 Presentation
EEO Process Training 11-1-2022
Tuesday Tidbits – Issuing Performance Standards 11-1-2022
Monthly HR Professionals Call Presentation
Monthly HR
All VISN Staff Monthly Meeting
Conflict Management, ADR Awareness and Preparation, 9/2022
HRO Baseline and Just Culture Training, 9/2022
Reasonable Accommodations 8/2022
Bargaining OGC Sessions, 8/2022
Addressing Leave Issues, 7/5/2022
Customer Service & Communication for HR Staff, 4/2022
Change Bargaining for Supervisors 4/2022
Tuesday Tidbits – ePerformance 11-1-2022
T-5/H/38 Probationary Periods for Supervisors 11-1-2022
SCOOP Webinar - Leader as Coach 8-25-2022
Bargaining OGC Sessions FLRA 8-23-2022
OIG Resources
Leave Management Participant Guide
Tuesday Tidbits – HR Star HRD
Federal Svc Labor Management Relations Statute Training
Discipline 38 U.S.C. Chapter 74 -
Annual VHA HR R & R Training
Whistleblower Resources
T-5/T-38H Discipline & Adverse Actions for Supervisors 6/6/2022
Foundational Leave Basics for ER/LR 1/2022
New Talent Development Program, 12/2019
201 Jump Start, 4/2018
USA Staffing Training for HR Professionals, (70 hrs) 2/2018
HR Smart, 50 hrs
WebHR, 10 hrs
VA Puget Sound Facility Leadership, Effectiveness, Accountability, and Development (LEAD) Program, 2017
Controlled Substance Inspector Certified, 2 hours, April 2017
VHA Coaching & Mentoring Re-Certification, 7 hours, 8/29/2017
VA Lean Green/Silver Belt Training, 24 hours, 8/24/2017
The 7 Habits of Highly Effective Managers 2.0 Day, 7/26/2017
Lean Management Systems- LEAN Improvement Process, The Buddy System, (Recognized as a VHA Best Practice) 2016-17
Time Management Fundamental, 2 hours, 6/30/2015
Rapid Process Improvement Workshop, 3 days, 8/2014
Contact this candidate