Customer Service Front Desk
Resume:
Marklee Doe
********@*****.***
Professional Summary
Highly organized and compassionate professional with over 11 years of experience in the healthcare industry. Proven ability to manage multiple tasks efficiently, provide excellent customer service, and maintain confidentiality standards. Seeking a front desk position to leverage my extensive experience in client communication, administrative duties, and support services to ensure smooth office operations and enhance client satisfaction. Work Experience
CARING INC Home Healthcare Services
Home-Health Aide
May 2013 - Present
• Provided exceptional care for elderly patients, ensuring their comfort and well-being.
• Communicated effectively with patients and their families to provide resources and support.
• Assisted patients with daily living activities such as bathing, dressing, and grooming.
• Offered mobility assistance to help patients maintain their independence.
• Collaborated with a team of nursing staff to deliver comprehensive care.
• Monitored and recorded patients' vital signs to maintain accurate health records.
• Provided transportation for patients to appointments and community events.
• Performed light housekeeping duties to maintain a clean and safe environment. FOR MARY LLC
Private Home Health Aide
February 2008 - February 2013
• Assisted patients with mobility and physical exercises to promote health and wellness.
• Provided emotional support and guidance to patients and families.
• Traveled to clients' homes to deliver consistent and personalized healthcare services.
• Managed daily medication schedules to ensure adherence and effectiveness.
• Assisted with dressing, grooming, and feeding to support patients' daily needs.
• Coordinated transportation and managed appointments efficiently.
• Built rapport with patients to create a trusting and safe care environment.
• Supported disabled clients to enhance their independence and well-being. Education
• Atlantic Cape Community College - Currently Attending Certifications
• Certified Home Health Aide (Active since 2000)
• CPR Certified
• Basic Life Support Certified
Skills
• Customer Service: Strong communication skills, empathetic, and client focused.
• Administrative Skills: Appointment scheduling, managing medical records, and insurance documentation.
• Organizational Skills: Highly organized, detail-oriented, and able to multitask effectively.
• Technical Proficiency: Familiar with medical terminology, anatomy, and basic computer skills.
• Confidentiality: Adherence to privacy standards and maintenance of confidential information.
Contact this candidate