Data Entry Customer Service
Resume:
JAMES K. PRUITT
https://www.linkedin.com/in/james-pruitt-9bb73530/
www.pruittcopywritingandediting.com
**********@*****.***
SKILLS PROFILE
Skilled in Writing, Editing, Data Management, Analysis, Research, SEO, Keyword Research, Marketing, Advertising, Public Relations, and Administration
Knowledge of ICD-9 Codes and Billing, HIPAA Guidelines, Legal Research and Protocols
Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Wordpress, Summation, Paradox; Typing: 80 wpm, 10000 kpm 10-key
Certified in Westlaw and in Lexis
Languages: Proficient in Spanish, Portuguese, German, and some reading knowledge of Romanian
PROFESSIONAL EXPERIENCE
Pruitt Copywriting and Editing, Thousand Oaks, CA
Proprietor, June 2018 – Current
Startup copywriting practice specializing in advertising for small business, editing varieties of written work, and tutoring.
Edited the novel October by Jeff Danhauser.
Provided master’s level tutoring in APA-style writing and formatting.
Performed academic editing for PhD students as a freelancer through Precision Consulting, LLC.
Handled client contact for the Law Office of Jennifer Lim.
Provided translations of birth and marriage certificates in support of visa applications for the Law Office of Jennifer Lim.
Senior Staff Writer for VAMBOA, an organization that helps veteran small business owners. Wrote over 100 articles for the blog.
Freelance Content Writer for the marketing firm SEO Savvy.
SEO Copywriter for GrowthMed.
National Veterinary Associates, Westlake Village, CA
Customer Service Representative, January 2018 – December 2019
Handled payment of utilities for different veterinary offices nationwide.
Responsible for scheduling at various kennels and pet resorts.
Provided customer service by telephone to pet owners regarding scheduling and vaccination requirements.
Clear Vision Information Systems, - Westlake Village, CA
Data Analyst: July 2011 to December 2016
Completed internal data cleansing and data reconciliation analysis; Executed data changes and updated core systems.
Audited work of various data entry workers for accuracy; Handled multiple projects and timelines effectively.
Assisted with training and coaching entry level Data Analysts on methods of improvement.
Processed standard billing codes for various health care providers during both rush seasons and normal periods.
Demonstrated mastery of local in-house computer system used to process internal codes.
Complied precisely with HIPAA requirements for ethical treatment of confidential medical information.
Entered up to 40,000 4-5 digit medical ICD-9 codes/week on 10-key with lowest error rates (04% - .19%).
Batched ICD-9 coding summaries in preparation for data entry into proprietary database.
Vaughan Cascino Law Offices, Chicago, IL
Legal Assistant: February 2010 – April 2010
Assisted attorneys with clerical and administrative matters including client intake interviews and case preparation.
Prepared reports; Conducted limited legal research.
Participated in document review for federal litigation during discovery process.
Collected affidavits from clients to testify as to workplace conditions.
Created and managed databases using the Paradox system.
JP Morgan/Chase, Chicago, IL
Document Verifier, JP Morgan/Chase (Contract Assignment via Kelly Services): July 2008 – February 2009
Verified use of the infrastructure of a major bank to process immigration documents.
Transferred immigration documents onto large database through data entry.
Completed project on time and exceeding quota requirements while keeping error rates below the maximum level.
University of Chicago, Chicago, IL
Graduate Student Researcher: October 2007 – June 2008
Conducted independent research project: research proposal, research design, literature review, and analysis.
Authored 40-page journal quality MA thesis titled: “Luiz Vaz de Camões: Brazilian Graphic Literature and the Portuguese National Writer.”
Gained knowledge of research protocols and processes.
Assisted in research involving history of science.
Utilized resources of various libraries and other sources at the University of Chicago and other universities.
Analyzed materials on diverse topics (history of pharmacopeias, copyright infringement, and radio/television history).
Performed clerical tasks and provided administrative support as needed.
EDUCATION
The University of Chicago- Division of Social Sciences
Master of Arts, Social Science
University of California- Berkeley
Bachelor of Arts, History and Spanish
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