Customer Service Data Entry
Resume:
Tiara Mclean
Tucker, GA *****
************@*****.***
Objective
Dedicated and detail-oriented data entry specialist with 20 years of experience seeking a position in the social service industry to leverage my exceptional accuracy and efficiency in data input, proficiency in data management software, and commitment to maintaining data integrity. I am eager to contribute my skills to support government and human services to ensure smooth data, communication and case operations. Experience
Comcast Cable and Xfinity Internet Duluth, GA 07/2019 - Current Customer Retention Specialist
• Retention specialist dealing with irate customers who are inquiring of bill surges and unexpected fees.
• Provided exceptional customer service to resolve inquiries, complaints, and issues, consistently exceeding customer
• expectations.
• Through product knowledge and higher operational savvy, they will craft an outstanding client experience and supports the Brand
• dedication to excellence.
• Assisted in training new customer service representatives, ensuring they adhered to company policies and procedures.
• Maintained detailed records of customer interactions and feedback for analysis and improvement purposes.
• Collaborated with the sales team to identify upselling and cross-selling opportunities, resulting in increased revenue. Einstein’s Bagel Bro Duluth, GA 06/2019 - Current
District Manager
• Led a high-performing team of 20 employees to consistently achieve and exceed sales goals.
• Implemented visual merchandising strategies that improved store presentation and customer engagement.
• Trained and developed staff in sales techniques, customer service, and product knowledge, resulting in increased customer
• Assisted residential and commercial customers in enrolling in energy programs, explaining program benefits, terms, and contract
• details.
• Conducted thorough needs assessments to recommend energy plans that met customers' preferences and budgetary
• requirements.
Consumer Energy Services Duluth, GA 11/2016 – 09/2019 Customer Retention Specialist
• Achieved a 80% increase in customer enrollment by implementing targeted sales and marketing strategies.
• Effectively communicated complex energy concepts and pricing structures in a clear and understandable manner.
• Resolved customer inquiries and concerns promptly, maintaining a high level of customer satisfaction and retention.
• Stayed current with energy market trends, regulations, and changes, ensuring accurate and compliant program enrollments. IHOP Toledo, OH 06/2013 – 03/2016
Server
• Greeted and seated guests, providing menus, specials, and drink recommendations.
• Took food and drink orders accurately and efficiently, ensuring guest satisfaction.
• Maintained a clean and organized section, including table setup, side work, and restocking.
• Delivered meals promptly, checked for order accuracy, and addressed any special requests or dietary restrictions.
• Provided attentive service throughout the dining experience, refilling drinks and clearing plates as needed.
• Collaborated with kitchen and bar staff to ensure timely and accurate order preparation.
• Processed guest payments, handled cash transactions, and reconciled checks. Tiara Mclean
Tucker, GA 30084
************@*****.***
2
Experience continued
Blue Perspective Toledo, OH 07/2019 – 01/2022
Lead • Quality Supervised Control a team Inspector of 50 inspectors, providing guidance and training on quality control procedures and safety protocols.
• Ensured compliance with safety regulations and conducted safety training for warehouse staff.
• Conducted regular inspections of incoming and outgoing goods, verifying quality, accuracy, and compliance with specifications.
• Implemented quality control measures, resulting in a [X]% reduction in defective products and a [X]% increase in customer satisfaction.
• Collaborated with warehouse management to optimize inventory management, storage solutions, and order processing.
• Utilized quality control tools and software to track and report on inspection results, trends, and areas for improvement.
• Coordinated with suppliers and vendors to resolve quality issues and implement corrective actions.
• Participated in the development of warehouse standard operating procedures (SOPs) and continuous improvement initiative The Reserves Network Norcross, GA 11/2008 - 07/2010 Packer / Unpacker / Assembly Line
• Worked on assembly lines to assemble, test, and package products efficiently and accurately.
• Followed detailed assembly instructions, blueprints, and diagrams to ensure product quality.
• Conducted quality checks at various stages of the assembly process, identifying and addressing defects or issues promptly.
• Collaborated with team members to meet production targets and optimize workflow.
• Participated in continuous improvement initiatives to enhance assembly line efficiency and reduce waste
• Operated and maintained assembly line machinery and equipment. Education
Berkmar H.S Diploma High School Lilburn, GA 05/2007 Skills
• • • • • • • Restaurant Experience Host/Cold Food Assembly Customer Calling Preparation Hostess service Experience Busser • Serving Experience Certifications
• Food Handler Certification
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