Customer Service and sales experience. I am a communicator.
Resume:
Susan L. Dwyer
*** ***** **. ***** ********, NC. 28086
**********@*****.***
OBJECTIVE: To make a difference.
AREAS OF EXPERIENCE:
Case Management.
Teaching Challenging Students
Customer Relations Writing/Editing News Releases
Assisting Lead Teachers
Ability to converse with clients
Multi tasker
Photography
Media Relations
Team Player
Volunteer: Sponsor and Organizer of the Laney High School Pep Club, Photography Club, Assist the Athletic Director.
AWARDS: Salesman of the Year
Shirley Gilbert-Farr Scholarship
Perseverance Award in Communication Studies
2000 Outstanding Graduate in the Field of Communications 1997 EDUCATIONAL STUDIES:
Current: Seminars and Professional Development courses that include Suicide Prevention, Safety Presentation
( Recognizing abuse ). Customer Service certifications 1997-2000 Bachelor of Arts Degree in Communication Studies. Graduation Date: May 13, 2000. (Fulfilling) 2000: Student Career Service Program, Public Affairs Office U.S. Army Corps of Engineers. (A learning experience) 1997:
Associate Degree in Communications (TV and Radio)
Graduation Date: May 1997. (Inspirational) 1997-2023: Attended Seminars in Leadership, Research and Achieved Customer Service Skills certifications WORK EXPERIENCE:
2021-Current
Connect Specialist Port City United, New Hanover County. I work to create equity for the underserved in New Hanover County and surrounding areas. 2018-2021 Student Support Dean’s Office Laney High School 2015-2017 Teacher Assistant, E.A. Laney High School. One on One Student Assistance With NCVPS and APEX. I worked with many different teachers and different subjects.
2004-2012 Sales, Customer Service, Reception, Secretarial Duties Howard RV Center, Wilmington, NC.
Responsibilities: Served as a face to face sales person and an internet sales specialist. I created a data base to improve sales. I assisted with any and all office Procedures and served as the receptionist for the company.
1999-2001 Public relations Army Corps of Engineers Responsibilities: Served as the assistant to the Head of Public Affairs. I answered customer and media calls and fielded them to the appropriate offices. I contributed to the monthly newsletter. I arranged seminars and blood drives.
1980's-1990's Worked as a Customer Service Representative for Arizona Water and Iowa Power.
I have Letters of Recommendation from every job I have ever had. I have found a talent in combining my education with my sense of empathy, which has given me the ability to work extremely well with "Problem Customers". I am dedicated, loyal and hard working. I also enjoy softball if there is a team.
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