Customer Service Technical Support
Resume:
Alexandria Waroway
I am a friendly, professional, high-achieving employee offering an extensive background in customer service and client relations. Self-directed and self-motivated team player who also works well independently. Proficient in multiple areas of work.
1900 W Dove Ave Apt 408
McAllen, TX 78504
********@*****.***
EXPERIENCE
TaskUS, Remote Work From Home — Customer Service/Tech Support January 2021 — Current
● Researching and determining document validity
● Phone, email, and chat support
● Technical Support for email marketing
● Exceptional statistics all throughout employment
● Assisting users with account issues
Isavela Enterprises, McAllex, TX — Customer Service/Sales Representative August 2019 — January 2021
● Head of order processing
● Phone and Email support
● International clientele
Maximus Call Center, Edinburg, TX -- Eligibility Support Representative December 2018 -- March 2019
● Texas Health and Human Services Commission
● 2-1-1 Eligibility Support for assistance
Tropical Smoothie Cafe, Edinburg, TX -- Crew Leader June 2018 -- October 2018
● Managing 2-6 employees at a time
● Making schedules
● Payroll
● Bank Deposits
● Customer Service
All Star Academy, McAllen, TX — Lead Teacher
December 2016 - May 2017
● Carefully monitored children's play activities.
● Offered detailed daily reports that outlined each child’s activities.
● Upheld all CPR and regulated certifications.
● Offered stimulating curriculum that accommodated all learning styles.
● Maintained developmentally appropriate environment. Ticketmaster, Pharr, TX — Customer Service Representative January 2015 - December 2016
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Addressed customer service inquiries in a timely and accurate Kiddie Academy, Hicksville, NY -- Assistant Teacher May 2013 - January 2015
● Assisted the lead teacher in all tasks throughout the day
● Made lesson plans
● Set up of any projects
● Planning of all celebrations
SKILLS
● Sales expertise
● Accurate money handling
● Verbal/written communication
● Customer service expert
● 75+ words per minute
● Knowledge of spa services
● Excellent customer repertoire
● Fast average handle time
● Very detail oriented
LANGUAGES
Fluent in reading, writing, and speaking
English. I can understand, write, and
speak some Spanish.
EDUCATION
South Texas Vocational Technical Institute, McAllen, TX — Professional Massage Therapist September 2017 - May 2018
● Internship with Massage Therapy
● Achieved a 3.9 GPA
● Certified in CPR and use of AED
● OSHA Bloodborne Pathogen certification
● Completed a 600 hour training program, focusing on body mechanics, technique, customer service, and the BW protocols
● Received an award for outstanding performance
Nassau Community College - Criminal Justice
September 2011- December 2013
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