Store Manager General
Resume:
Brittany Rowe
Waynesboro, VA *****
********@*****.***
Work Experience
Assistant Manager
Domino's
February 2024 to Present
• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.
Wendy's Shift Manager
Wendy's - Fishersville, VA
November 2023 to February 2024
• Oversee and enforce proper standards and procedures.
• Maintain excellent customer satisfaction.
• Inventory counting and recording.
• Cash Management.
• Create schedules for their stores.
• Opening, closing, and additional administrative duties.
• Ensure proper food handing and preparation.
General Manager
KFC - Waynesboro, VA
March 2022 to September 2023
• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) Assistant Manager
Domino's - Waynesboro, VA
September 2008 to February 2022
• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.
Team Member
Ashley Furniture HomeStore - Waynesboro, VA
May 2021 to September 2021
• Loading, unloading and transporting furniture throughout the Distribution Center as needed
• Lift and/or lower all sizes of furniture up to and in excess of 100 pounds
• Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
• Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.
• Respond to customer’s inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers’ service expectations professionally and with respect.
• Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
• Assist with store opening and closing procedures including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.
• Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.
• Demonstrate the Company’s Core and Growth Values in the performance of all job function. Skills
• Profit & Loss
• Recruiting
• Inventory Control
• Management
• Labor Cost Analysis
• Team Management
• Restaurant Management (10+ years)
• Food Safety
• Kitchen Management Experience
• POS
• Pricing
• Sales
• Customer service
• Pricing
• Team management
• Leadership
• Recruiting
• POS
• Profit & loss
• Cash handling
• Accounting
• Cash register
• Purchasing
• Budgeting
• Loss Prevention
• Assistant Manager Experience
• Forecasting
• QuickBooks
• Front desk
• Kitchen management
• Guest services
• Restaurant experience
• Supervising experience
• Shift management
• Cash management
• Communication skills
• Employee evaluation
• Driving
• Organizational skills
• Food preparation
• English
• Microsoft Office
Certifications and Licenses
ServSafe
Driver's License
Assessments
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient November 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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