Customer Service Patient Care
Resume:
Christy Crittendon
*** ****** ******, ********, **, 42066
******************@*****.***
Professional summary
Phlebotomist with 3 years of experience in medical settings, excelling in venipunctures, capillary collections, and patient care. Proficient in Microsoft Office and Epic/EMR, demonstrating strong multitasking and customer service skills. Maintains high standards of precision and confidentiality, ensuring accurate specimen collection and patient data management. I just graduated with my Bachelor of Science in Public and Community Health from Murray State University. Employment history
Baptist Health Phlebotomist Paducah, KY
May 2021 - Present
• Perform venipunctures and capillary collections for adults and pediatrics, ensuring accurate specimens.
• I have independently collected over 100 specimens, demonstrating multitasking and customer service skills.
• Excel in unsupervised settings, maintaining high standards of patient care and precision.
• Successfully performs over 100 venipunctures and capillary collections monthly, contributing to efficient lab operations and high patient satisfaction.
• Meticulously labels and processes specimens, reducing errors and ensuring compliance with stringent healthcare standards.
• Demonstrates excellent customer service skills, reassuring patients and ensuring a smooth, stress-free phlebotomy experience.
• Analyzes test requirements to collect appropriate specimens, ensuring the integrity and accuracy of diagnostic results.
• Ensure 100% accuracy in specimen labeling and processing, minimizing errors and maintaining compliance with healthcare standards.
• Work closely with the healthcare team to optimize phlebotomy procedures, improving patient throughput and satisfaction. Jackson Purchase Medical Center Medical Receptionist Mayfield, KY Nov 2017 - Apr 2019
• Scheduled and managed patient appointments, ensuring smooth clinic operations and patient flow.
• Verified insurance details and obtained pre-certifications, reducing billing errors and delays.
• Handled confidential patient information, maintaining HIPAA compliance and patient trust.
• Facilitated seamless patient flow by managing appointment schedules, reducing wait times by 20%
• Ensured compliance with HIPAA regulations, safeguarding patient confidentiality and data integrity
• Coordinated with medical staff to verify insurance and obtain pre-certifications, enhancing patient experience
• Streamlined copayment collection process, improving revenue cycle efficiency
• Accurately entered patient demographics and insurance details, minimizing data entry errors
• Enhanced clinic efficiency by implementing a new patient check-in system, reducing wait times by 15%. Education
Murray State University, Murray, KY Bachelor's Science May 2024
Major: Public and Community Health
Awarded Bachelor of Science Degree
West Kentucky Community and Technical College, Paducah, KY Associate in Applied Science May 2021
Track: Medical Office Management
Certificates
Data Entry Operator
Medical Receptionist
Receptionist
Medical Unit Coordinator
Hospital Admissions Specialist
Phlebotomy
BLS
Skills
Epic/EMR (Expert) Microsoft Office (Expert)
Typing (Expert)
Specimen labeling (Expert) Patient care (Experienced) Healthcare compliance (Experienced) Data management (Experienced) Revenue cycle (Experienced)
Additional information
Career-Related Experience Baptist Health, Paducah, Ky Phlebotomist, May 2021-Present
• Performs venipunctures and capillary collections for adults and pediatrics
• Collects appropriate specimens for each test
• Excellent customer service
• Able to Multi-task
• Has performed over 100 sticks
• Can work unsupervised
Career-Related Experience Jackson Purchase Medical Center, Mayfield, KY Medical Receptionist, November 2017 - April 2019
• Scheduled patients' appointments, checked patients in and out and entered demographics and insurance information
• Collected copayments for dates of service, verified insurance information and obtained pre-certifications for outpatient tests and procedures
• Handled confidential information and HIPPA certified
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