Service Representative Customer

PERSONAL INFORMATION

Name: Aimable Nkurikiyumukiza

Email Address: ****************@*****.***/********@*****.***

EDUCATION BACKGROUND

Did 2 years in disaster management department in university lay Adventist of kigali (March 2015- Nov 2016)

Studied 1 year in Information systems and management in University lay Adventist of Kigali(September 2011 - June 2012)

Learnt my High in linguistics option into GS APPEGA GAHENGERI high school September 2005- November 2007

My ordinary level I did it I Rusumo high school (2000-2004)

WORK HISTORY

PUBLIC RELATIONS (started March 2023 until now)

Built effective relationship with Media, customers and internal stakeholders to keep improving company image using press release.

Resolved customers’ problems and complains.

Escalated complicated issues to management personal for customer satisfaction.

Handling multiple projects simultaneously in accurate way in managing working on pleasure.

Cultivated positive relationship with clients through professional demeanor and excellent interpersonal skills.

Have Effective dealed with customer complains remaining by calming while clients complains.

Improved scheduling system by reducing waiting times and increased clients satisfaction.

Contributed to team success, cross training various administrative roles providing back up support when necessary.

Facilitated in capacity building by showing workmates how is a clear communication between staff by distributing written documents like announcements and memos.

Assisted in office event and meeting planning ensuring smooth execution and a positive outcome.

FRONT OFFICE AGENT

Supervised well organizing reception area, cleanness, updated material to give visitors positive first impression.

Warm welcomed clients smiling which contributed to a pleasant atmosphere for guests.

Received customers physically or via direct phone call, responding to their emails inquiring information, most attentive and most quickly providing services.

Preformed clerical task such as data entry, photographing, scanning fixed documents.

Managing working on pressure by simultaneously work under tight deadline.

I kept a strong interpersonal Best behavior by remaining calm while dealing with difficult clients complains.

Answered general questions, gathered natural of guests, service needed and direct to the specific office if it is not in my responsibility.

Reduced income call responding time by implementing an effective call routine time.

Organized and maintained an update of work computer database information.

Managed multiple tasks and met time sensitive deadline.

Handled cash transaction accurately ensuring proper accounting and minimize discrepancy at the end of the shift.

WAITER

Warm welcomed clients smiling which contributed to a pleasant atmosphere for guests.

Collaborated with kitchen staff to facilitate prompt and accurate food.

Reduced order errors by double checking tickets before sending them to kitchen staffs.

Quickly cleaned up and re-set tables while customers left to enable speeding turnaround and guests flow.

Provided support during busy period by assisting to other services like cleaning or setting tables quickly for other coming guests.

Making sure that food were in good state before being served to clients.

Used credit cards machine to cash out money from customers.

Remaining calm while dealing with difficult clients complains.

Met with chef for special daily menu change reviews.

Demonstrated strong multitasking ability while managing numerous task simultaneously

Enabled personalized recommendations for guests based on preference or dietary restrictions.

LANGUAGES

ENGLISH

SPOKEN: Very well, Written: Very well, Listening: very well

FRENCH

SPOKEN: Very well, WRITTEN: Very well, LISTENING: very well

SWAHILI: Very well, WRITTEN: Very well, LISTENING: very well

OTHER KNOWLEDGE

TRAINING AND AWARENESS

Filmmaking seminar in Kigali Filmmaking and TV production (KFTV) in 3 months (March - June 2019)

Leadership certificate as advisor to Pentecostal student of University lay Adventist church (2011-2012)

Certificate completion in digital activities, Digital opportunity Trust (DOT) 2012

COMPUTER KNOWLEDGE

Professional user of Microsoft office like:

Ms Word

Ms excel

Ms PowerPoint

Ms Access etc.

REFERENCES

Miss AMINA MUSHIMIYIMANA FRONT OFFICE MANAGER AT LEBANON Hotel, contact +250*********

Mr. Bernard Maniriho Opérations Manager at Civitas Hotel, contact+250*********

Mr. Éloge Kwizera, Account at Kime Super market, contact+250*********

DECLARADETION

Declare that all the above-mentioned details are true to the best of my knowledge and belief.

Aimable Nkurikiyumukiza

Contact this candidate