Customer Service Data Entry

Qualifications Summary

High-achieving administrative professional with extensive experience supporting business operations in varying capacities within fast-paced, service-oriented environments. A results-driven professional with demonstrated experience delivering valuable insights, commanding high-impact projects, and facilitating seamless daily office operations.

Skilled at multi-tasking and balancing a heavy workload, meeting deadlines with consistency and accuracy, and prioritizing competing tasks in support of short- and long-term organizational objectives. Keen ability to exercise good judgment and decision making, troubleshoot issues independently, and advise on process improvements to streamline operations.

A tactful communicator with a superb attention to detail, exceptional telephone etiquette, and interpersonal strengths leveraged to drive team collaboration and serve as a resource to the greater team. Superior ability to learn and adapt quickly, work meticulously, and serve customers with poise and professionalism.

Core Competencies

Customer Service

Project Management

Administrative Tasks

Office Management

Continuous Improvement

Bookkeeping & Accounting

Document Preparation

Data Entry & Reporting

Appointment Scheduling

Training & Mentoring

File Maintenance

Reception

Career Experience

UPMC October 2022 to present

Contact Center Specialist

Serve as the first line of contact for the patients

Review, verify and update the patient's demographic information

Schedule appointments according to the department protocols ensuring the appropriate exam, physician, and timeslot are utilized

Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, registration (directions, parking information, and required preparation for appointment

Identify and take action to address patient concerns by utilizing effective decision-making skills to know when to handle the call or send call to the clinical staff

Friendship Community Presbyterian Church March 2022 to July 2022

Administrative & Bookkeeping Assistant (Temporary Position)

Office Management: answering Phone, ordering supplies, processing incoming mail

Purging non-essential emails and forwarding emails to appropriate parties

Ongoing communication with Church Treasurer and Stewardship Committee Chair

Monthly reconciliation of all bank accounts

Prepare weekly and special services bulletins including church announcements

Schedule and process church fellowship hall rentals and communicate with janitor re: scheduled events

Other tasks as determined by Pastor and/or Committee Chairs

EXL Service Healthcare September 2021 to January 2022

Subrogation Mail Processor

Processed incoming mail from various clients and attorneys.

Opened, reviewed, scanned and logged incoming mail including checks, for the subrogation and payment integrity departments.

Processed incoming mail via, paper, electronic fax and email.

Reviewed, printed and folded outgoing correspondence for the subrogation department

Tracking of all outgoing certified mailings and sorting by client.

Maintained hard copy filings and purging on a rotating schedule

Prime Now LLC September 2020 to April 2021

Personal Shopper

A shopper uses an Amazon-provided smart device that lists all the information pertaining to a customer order. With the device in hand the personal shopper travels about the store gathering the items in the order.

Pack orders into brown paper bags according to food temperature: ambient, chilled, frozen

Label bags according to temperature with an ID number

Place individual bags into the staging area for pick-up

Interrupt some orders to carry out other tasks such delivering orders to parking lot customer waiting area, receiving a task through the smart device to wipe down various areas of the store, shelves, smart apps, label machines, etc.

Customer service provided by delivering bagged orders to customer parking area

ServiceLink March 2020 to June 2020

Title Curative Team

Facilitated day-to-day administrative duties in deadline-driven team environment tasked with clearing titles for a bank prior to company reduction in staff during COVID-19 pandemic. Assessed daily Work in Progress reports, requiring diligent review of files, transparent communications to clients on status updates, and adherence to established company standard operating procedures and service delivery standards.

Extensive data entry and information verification for each order with impeccable timing and accuracy.

Employed sound judgment and decision making when ordering payoffs for mortgages and clearing title commitments in accordance with state requirements and client instructions.

Fostered collaborative relationships with internal and external partners, including cross-functional departments, supervisors, peers, and clients.

Implemented quick resolutions to inquiries and concerns from clients, borrowers, agents, and internal staff, ensuring enhanced satisfaction from all parties.

Provided customer service by implementation of quick resolutions to inquiries and concerns from clients, borrower, agents, and internal staff ensuring enhanced satisfaction to each party

Aunt Lala’s Piano Studio September 2001 – January 2020

Piano Teacher

Oversaw all aspects of small business, including financials and accounting, sales and service, scheduling, lesson planning, and organizational correspondence to students and families. Taught piano lessons for 24+ students on a weekly basis, tailoring lessons based on individualized student learning styles and proficiency.

Project-managed the planning and execution of an annual studio recital in collaboration with the Pittsburgh Piano Teachers Association (PPTA).

Diligently prepared students to perform in annual recitals and participate in coveted Pennsylvania Federation of Music Clubs Festivals.

GetGo April 2015 to November 2015

Cashier

Delivered exceptional service to customers of convenience store chain while cashiering all fuel, kitchen, lottery, tobacco, and general merchandise.

Ensured proper inventory control, with a key focus on tobacco product stock.

Engaged in merchandising duties, and maintained clean and orderly store displays and coffee bar.

Generated end-of-shift reports and closed out cash drawer for seamless transitions to next cashier.

Wesley’s Delicatessen & Catering February 2013 – August 2015

Administrator & Bookkeeper

Recognized as an indispensable resource for administrative and bookkeeping operations at start-up deli and catering business.

Crafted comprehensive business plan, and filed all necessary legal documents for the business, including registering all employees with the state of Pennsylvania.

Utilized QuickBooks Online to perform bookkeeping and collections functions.

Devised all accounting procedures and chart of accounts to enable accurate business financials.

Championed marketing initiatives and content creation for menus, ad flyers, and signs, among other items.

Shamrock Building Services, Inc. June 2012 – March 2013

Office Clerk & Receptionist

Served as first point of contact for prospective and current customers, vendors, and other callers as receptionist, in addition to executing daily administrative tasks for commercial cleaning company.

Spearheaded accounts payable and receivable processes, including preparing paperwork, invoices, and payments.

Maintained oversight of several complex filing systems and office supply inventory.

Utilized analytical ability to track 50+ employees’ attendance records and scheduled vacation days.

HuggaBooks, LLC 2008 – 2010

Owner

Launched personal business designed to sell customized children’s story books with personalization of the central character through parent company. Completed extensive training and guidance from business coach and author, Dr. Susan L. Reid. Produced and prepared customer orders for mailing.

Developed a merchant website encompassing very detailed order forms, payment processing, and up-to-date inventory that required regular website maintenance.

Employed financial acumen to manage accounting procedures and related tax preparations.

Boosted sales by participating in local vendor fairs and craft shows.

Additional Experience

Carnegie Borough Tax Collector Assistant Tax Certification Preparer

Integrated Real Estate Processing Post-Closing Agent

Keystone Fire Apparatus Administrative Assistant, Receptionist

Crossroads United Methodist Church Administrative Assistant

Ryan Homes Model Home Coordinator

Civic Light Opera Holiday Gift Certificate Sales

Educational Background

South Fayette Jr/Sr Highschool

Academic Diploma 1975

College Coursework, Music

WEST VIRGINIA WESLEYAN COLLEGE

College Coursework, Elementary Education

WEST VIRGINIA UNIVERSITY

College Coursework, Business Administration

COMMUNITY COLLEGE OF ALLEGHENY COUNTY

Volunteer Experience

Pittsburgh Piano Teachers Association Former Board Member – Recording Secretary

Pennsylvania Federation of Music Clubs Former Board Member – Recording Secretary, State of Pennsylvania Junior Counselor

Crossroads United Methodist Church Children’s Musical Director, Choir Director

Pittsburgh (Boychoir) Children’s Choirs, Inc. Volunteer Administrative Assistant & Bookkeeper

Professional References:

Robert Wittig Phone: 412-***-**** (Home)

J Scot Franklin Phone: 615-***-**** (Home)

Personal References:

Linda J Gross Phone: 412-***-****

Luanne Kozlowski Phone: 412-***-****

Robin Terle Phone: 812-***-****

Linda Alisesky Carnegie, PA 412-***-****

Administrative Professional *****.********@*****.***

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