Professional
Summary
Experience
Cliff Wilson
Experienced Mediator with over 18 years of
experience in Conflict Resolution . Excellent
reputation for resolving problems, improving
customer satisfaction, and driving overall
operational improvements. Consistently saved
costs while increasing profits.
Multi-talented Public Speaker consistently
rewarded for success in planning and operational
improvements. Experience in policy development
and staff management procedures positively
impacting overall morale and productivity.
Committed Counselor possessing a broad range of
experience in delivering comprehensive case
management to residents in drug and alcohol
programs. Accomplished at fostering meaningful
relationships and developing effective short-term
and long-term plans to achieve client goals.
Currently looking to leverage background and
expertise to take next career step as a Contact
Tracer with a respected organization that rewards
diligence and professionalism.
Certified Life Coach, Wilson Life Coach
Jan 2020 Current, Riverside, California
Guided clients in effective therapeutic exercises
integrated from Cognitive Behavior Therapy and
Dialectical Behavior Therapy (DBT).
Organized clinical interventions and treatment
plans for patients suffering from chronic pain
disorders.
Led educational seminars and lectures at local
community mental health centers to expand
awareness of mental health symptoms and
issues.
Dispute Mediator, No Trouble Conflict
Resolution
Sep 2016 Current, Riverside, CA
Maintained excellent attendance record,
consistently arriving to work
Drove operational improvements which resulted
in savings and improved profit margins.
Resolved conflicts and negotiated mutually
beneficial agreements between parties.
Resolved civil, criminal and domestic problems,
improved operations and provided exceptional
Contact
***********@*****.***
4790 Jackson, Apt 63
Riverside, CA 92503
Skills
Veterans counseling
Fitness counseling
PTSD specialist
Adult corrections expertise
Skilled in intake interviewing
Day treatment professional
Crisis Response
Communications theory
First Aid/CPR
Education
client support.
Personal Trainer, Thisfitt
Jun 2016 Current, Riverside, CA
Curbed learning time by effectively developing
customer rapport and training clients.
Grew business to attain customer base
generating $60 per session through canvassing
and cold calls.
Executed improvements through scheduling
processes across 35 client calendars and
wellness plans.
Bolstered customer satisfaction ratings by
managing efficiently managing issues and
providing dedicated service.
Public Speaker, Humble Beginnings Orators
Apr 2008 Current, Riverside, CA
Presented information regarding self help, self
esteem and self worth to groups of 25 to 50
people.
Implemented stories and anecdotes into
speeches to make information more
entertaining.
Worked closely with department of corrections
to ascertain information that needed to be
discussed in presentation.
Researched material extensively before writing
informative speeches.
Mary Morrisey Institute, Rancho Santa
margarita, Ca
Certified Life Coach, Life Coach
GPA 5.0.
Graduated with distinction.
National Sports Science Association, San
Diego, CA
Certified Personal Trainer, Personal fitness
Student Scholar Athlete
Graduated with distinction.
Northlake College, Irving, Texas
Certified Dispute Mediator, Conflict
Resolution